Best Venue Customer Service
Broadway House – Make Venues
Broadway House is honoured to be shortlisted for the Best Venue Customer Service category at the Conference and Event Awards. Renowned for its commitment to excellence, Broadway House has consistently delivered exceptional customer service, ensuring every event – whatever the size – meets the highest standards of quality and guest satisfaction.
Our customer service team is dedicated to providing personalized support from the moment a booking is made until the event concludes. Through a customer-centric approach, we focus on creating seamless experiences, addressing client needs promptly, and offering tailored solutions to ensure every detail is executed flawlessly. We pride ourselves on fostering long-term relationships with clients, understanding their unique needs, and exceeding expectations at every opportunity.”
“Convene is a global hospitality company that designs, builds, and manages premium meeting, event, and flexible office spaces. Convene One Boston Place is located in the heart of Boston’s Financial District and has provided the neighborhood with a full-service corporate meeting and event venue since 2018.
Convene One Boston Place
Convene One Boston Place has the highest Net Promoter Score (NPS) among the company’s U.S. locations and has a number of repeat clients, with many praising the on-site team as the top reason for its overwhelmingly positive experience. To deliver this exceptional level of hospitality-driven service, the on-site team comprises:
– A general manager
– An event production manager
– A technology manager
– An executive chef
– A service manager
– A hospitality coordinator
The team goes above and beyond to support clients, one recently commenting,
“I keep coming back to Convene because I know that I won’t have to worry about the food, AV, room setup, or any of the myriad separate details I had to coordinate myself coming into a venue rental…The staff at Convene are true hospitality and event specialists.”
De Vere Tortworth Court
De Vere Tortworth Court lies in 30 acres of South Gloucestershire countryside just moments from the M5 and M4, two hours from London, 1.5 hours from Birmingham and 10 minutes north of Bristol. The hotel offers 201 bedrooms, 14 event spaces for up to 400 delegates and hosts a range of events from corporate conferences, team away days to weddings and social celebrations.
IET London: Savoy Place
Located in the heart of Westminster, IET London: Savoy Place (Savoy Place), which opened in 1909, is one of the capital’s leading events venues. It combines state-of-the-art technology, a fascinating 800-year history and spectacular river views to create extraordinary events which are full of character, unparalleled in technical expertise, and undoubtedly one-of-a-kind.
Offering 18 diverse event spaces, and with the flexibility to link rooms or move partition walls to create new rooms, the central London venue caters for events as varied as wedding receptions, conferences and awards dinners to exhibitions, fashion shows and product launches. From Johnson Roof Terrace with its panoramic skyline views to the historical charm of Maxwell Library and the technical sophistication of Kelvin Lecture Theatre, the unique venue’s eclectic offering has the adaptability, imagination and expertise to meet even the most out-of-the-box briefs.
Putting people at the heart of its operations, the Savoy Place team prides itself on endeavouring to say ‘yes’ to every request and creating events which exceed expectations. Each team member embodies the core values of the IET, going above and beyond to provide innovative solutions and personalised experiences for every client.
King’s College London – King’s Venues
At King’s Venues, our commitment to exceptional customer service ensures seamless and high-quality event experiences. With expert knowledge of over 20 buildings, rooms, and AV capabilities, our team provides tailored guidance to match clients with the perfect space and technology. Our collaborative approach with AV, catering, security, and estates teams guarantees a smooth and efficient event planning process. We go beyond expectations by accommodating diverse client needs, offering accessible event planning, tailored hospitality menus, and sustainable event solutions. To enhance flexibility, we introduced an online enquiry portal for streamlined communication and dedicated account holders for VIP clients, ensuring a personalised and efficient booking experience. With a proactive, client-focused approach, King’s Venues remains a trusted, world-class venue, delivering outstanding service for everything from student events to VIP gatherings.
Mercure Manchester Piccadilly Hotel
Mercure Manchester Piccadilly Hotel exemplifies the pinnacle of customer service in the conference and events sector. Amid significant challenges, including an uncertain future and operational struggles, we embarked on a transformative journey to reimagine both our venue and service approach. A £3m investment revitalized our property, but it was our commitment to a client-first mentality that truly set us apart. Our Conference & Events team is dedicated to understanding the unique needs of each client, ensuring every event is a tailored experience. From pre-event consultations to real-time support on the day, we meticulously plan and execute every detail. Our proactive approach anticipates challenges, guaranteeing seamless events with bespoke solutions that go beyond expectations.
The result of this dedication is reflected in our impressive outcomes: a 9.8% year-on-year revenue increase, a 50% surge in pipeline revenue, and a significant improvement in guest satisfaction scores. Recognized as the most improved hotel in the Accor network, we won the prestigious Conference & Events Award for Best Venue Customer Service. Additionally, our recent Healthcare Accreditation and Green Key Certification demonstrate our commitment to industry standards and sustainability, aligning with clients’ healthcare needs and environmental goals. Mercure Manchester Piccadilly continues to exceed expectations.
Millennium Point
Millennium Point is a landmark public building and a multi-award-winning venue in the Eastside of Birmingham City Centre. Profits from our commercial activity are invested by the Millennium Point Charitable Trust into projects and initiatives that supports STEM education and industry in the West Midlands, this equates to an average of £4.8m yearly.
One Great George Street
Just a stone’s throw from Big Ben, One Great George Street is a quintessentially London venue that seamlessly blends years of history with modern innovation. With 21 flexible event spaces, including the stunning Great Hall with its painted ceiling and chandeliers, two-tiered theatres, and four elegant State Rooms, the venue offers the perfect setting for all kinds of events.
Beyond its architectural beauty, One Great George Street stands out for its exceptional catering, outstanding customer service, and cutting-edge technology. Our in-house culinary team crafts delicious menus with seasonal and local ingredients, alongside traditional favourites to ensure every event is a culinary success, while our expert on-site AV team ensures every event runs seamlessly with state-of-the-art technology.
One Great George Street is the perfect choice for corporate meetings, conferences, film productions, fashion shows, weddings and high-profile events. The venue pioneered accessibility in historic venues with the installation of its front entrance Sesame Platform Lift which is still used as a model today, and it has impeccable, award-winning sustainability credentials.
With a reputation for delivering high-quality events, One Great George Street isn’t just a venue. It offers a unique experience that keeps clients coming back time and time again.
RCP London Events (Royal College of Physicians)
With over 500 years of history, the Royal College of Physicians (RCP) is the oldest medical institution in England. It is currently housed in its fifth home, a striking Grade I listed brutalist building inaugurated in 1965 and overlooking Regent’s Park.
The building is home to RCP London Events, an award-winning conference centre and event venue offering highly versatile facilities and blending heritage, sustainability, innovation, and excellent customer service to create exceptional experiences for all clients and visitors.
From regularly investing in refurbishments to offer upgraded and more inclusive event spaces, to working closely with its suppliers to create seasonal menus, improve operations to minimise the impact of events on the Planet, and staying ahead of industry trends and listening to client feedback, RCP London Events remains a top choice for organisers wanting to host conferences and events at a premium venue.
The HAC
The Honourable Artillery Company (HAC) is a prestigious London venue offering exceptional customer service and tailored event experiences. From corporate events to high-profile luxury showcases such as London Concours, the HAC consistently delivers excellence through its dedicated team, rapid response times, and seamless event execution.
The HAC sets itself apart with a proactive customer service approach, responding to enquiries within two hours, whilst utilising BDRC’s mystery shopper and feedback portal, maintaining a 100% satisfaction score. With a commitment to sustainability, the HAC works with ethical suppliers and hosts events that align with, and support, its ESG principles. By combining historic charm with modern event solutions and service excellence, the HAC continues to set a benchmark in the industry for standout events that make an impact.
