BEST VENUE CUSTOMER SERVICE
30 Euston Square
30 Euston Square is a unique Grade ll listed venue which integrates an Edwardian façade and original Greek Revival architecture with modern installation and detailing, making the venue truly contemporary whilst appreciating its Heritage. The venue, however, surprises all visitors and offers more than what you would expect from a historical building. The collection of spaces and rooms does indeed make 30 Euston Square one of the most complete and comprehensive venues in central London.
Shaping the future of events
30 Euston Square was not only designed and equipped with state-of-the-art technology but continued to receive investments to ensure it remained current with the fast-moving technology and client requirements.
The venue is managed by Searcys, the upmarket British caterer with 175 years of experience. The kitchen team at 30 Euston Square is led by talented Executive Chef Michelle Trusselle who has over 20 years of experience and many accolades to her name from years spent on Michelin stared restaurants.
This year, 30 Euston Square celebrates its 10th anniversary and across the decade, we have hosted some amazing events for a range of clients and guests, including members of the Royal family, dignitaries and celebrities. We own our success to all our customers but firstly we owe it to all our team members, who, at every opportunity strive to leave our guest with a lasting impression and the desire to return.
De Vere Beaumont Estate
De Vere Beaumont Estate offers a range of flexible spaces complemented by a best-in-class service from the dedicated in-house conference and events team. This includes a 44-acre estate including a historic Mansion House, Beaumont Place, and a dedicated conference. The hotel is also home to a Grade II 19th century chapel, with an ornate painted ceiling and stained-glass windows providing a striking and unique backdrop for events.
In 2016 the property embarked upon an exciting and ambitious multi-million repositioning project which will come to fruition in summer 2022. The project encompasses the creation of new luxury bedrooms, the opening of 1705 Restaurant & Bar, renovation of Beaumont Restaurant, refurbishment of the main reception, Gym, all communal areas, 414 bedrooms and an overhaul of the property’s 45 meeting spaces including the modern Hanover Suite and the unique Chapel to bring them fully in line with De Vere’s Smart Space meetings concept. The estate grounds were also renovated, including the creation of outdoor dining spaces and Al Fresco courtyard. In May 2021, the venue unveiled the results of its top-to-toe refurbishment to its Georgian mansion house, The White House which includes six meetings and events spaces and 26 bedrooms.
Hallam Conference Centre – Cavendish Venues
At Hallam Conference Centre we believe we can offer some of the best customer service offered anywhere in any sector. We have fantastic people who have been with us for far far longer than the industry average. On both a personal and a business level they are committed to delivering excellence in customer service. This excellence is evidenced through levels of client retention we are exceedingly proud of, this in turn feeds through to rising revenues. Above all we are grateful to our clients in these difficult times for continuing to support us.
Lambeth Palace – Palace Public Occasions
Lambeth Palace is the London home of the Archbishop of Canterbury, his family and two religious communities. It is the centre of his ministry, worship and hospitality.
Manchester Central is one of the UK’s largest and most versatile event venues.
Situated in the heart of the city, it boasts over 23,000m² of space and a 10,000+ capacity, hosting a unique array of events from business meetings, seminars, sporting competitions, exhibitions, political party conferences and large-scale international trade shows, all across a diverse sphere, including The Muslim Convention, BSAVA Congress, MegaCon and Digital Transformation Expo.
Today, Manchester Central leads the recovery of the live events sector, welcoming over 500,000 visitors each year and bringing approximately £150m into the regional economy. For every £1 spent at Manchester Central, a further £6 is spent in the wider city’s hotels, restaurants, bars, shops and taxis.
Central’s people strategy is a key pillar to its success and clients consistently cite staff as the main reason they return to the venue. Proud to boast year-on-year growth (pre-pandemic), the next 12 months will see Central build on event format innovations, diversify into new areas and utilise its expertise beyond its physical boundaries to continue its growth as a leading venue in the UK and Europe.
Exceptional customer service is a cornerstone of the Tobacco Dock offering. We know that while we may have an outstanding array of spaces, great supplier relationships, and convenient location, it wouldn’t amount to anything without the high standard of service we provide to our clients.
We deal with new enquiries swiftly, gaining a careful understanding of the brief and responding with full proposals within eight hours. Both prospective and repeat clients benefit from comprehensive site visits with our team to help acquaint them with the venue.
Each event receives dedicated account and operations managers who will be on hand to lend their experience of working with the space, liaise with suppliers and advise on branding and logistics. These same team members will be allocated should the event make a return visit to Tobacco Dock.
We pride ourselves on our flexible approach and are accustomed to navigating changing or evolving briefs, working hard to meet clients’ requests so the end event surpasses their vision. Nowhere is this more clearly demonstrated than in our agile response to changing client needs during and following the pandemic, with the swift creation of premium hybrid spaces, increased bandwidth, and a range of new event management packages.