Best Operations Team – Venues
AMBA HOTEL MARBLE ARCH – MEETING & EVENTS
Amba Hotel Marble Arch is located in the heart of London, on the bustling Oxford Street. The M&E team at Amba Hotel Marble Arch is always striving to improve and deliver outstanding service. At each stage of the events process the M&E team is hands on, offering enthusiasm, flexibility and dedication to delivering a successful event.
The team’s dedication has not gone unnoticed by their clients. The hotel consistently receives strong BDRC results in the delivery of F&B, Friendliness & Helpfulness, Flexibility & Responsiveness.
In 2019 the hotel receiving gold accreditation in Q2, Q3 and Q4, with one stand out employee receiving a total of 57 positive name mentions from clients.
Ashorne Hill is a dedicated conference centre set in 200 acres of stunning grounds in the Heart of England. A long-standing member of Venues of Excellence, the distraction free environment, well-balanced facilities, professional staff and truly amazing food all contributes to the ‘Ashorne Hill Experience’. Ashorne Hill’s business is built on a strong foundation of people and relationships. ‘Creating growth through people’ succinctly describes what the team at Ashorne Hill achieve on a daily basis; whether that be through the supportive approach given to enquirers, organisers, trainers, delegates and visitors, or the internal focus that drives a team that is well cared for and developed to achieve the highest levels of job satisfaction and customer care.
The management team at Ashorne are constantly fine tuning the customer-first approach which centres around providing a very personal relationship right through from the talented sales team to the hardworking operations departments. It is clear from feedback from key clients that the team’s ‘make it personal’ ethos and collaborative style is positively received as going above and beyond and is a clear reason why client retention and new business rates are consistently high. Ashorne Hill’s team are fantastic ambassadors for the hospitality industry.
EXCLUSIVE COLLECTION – PENNYHILL PARK – OPERATIONS TEAM
Set over 123 acres of beautiful Surrey parkland, Pennyhill Park is a 19th century country house offering an array of experiences for business and leisure guests. Just 25 miles from central London, Pennyhill Park has become one of the most popular conference venues outside of the city, with easy access to airports and motorways, outstanding customer service and high-spec facilities. The venue is particularly noted for being part of a family run business; its operations and events team have long been praised by corporate clients and agents alike.
From a residential conference, private dining to a bespoke wedding, Pennyhill Park subtly combines traditional style, Michelin Star food and excellent service levels with friendly faces and contemporary event spaces. Recognised for guest and employee wellbeing and a progressive approach to sustainability, Pennyhill Park pushes the boundaries within the hospitality industry. The hotel is also home to the RFU’s elite training centre.
HILTON LONDON BANKSIDE – CONFERENCE AND EVENTS OPERATIONS TEAM
Hilton London Bankside is a multi-award-winning five-star hotel in central London with 292 guest rooms. Despite only opening in October 2015, the hotel already has a reputation as one of the best in Europe for hosting events which is down to the high standards delivered by the Events Operations Team. The Operations team is one of the largest in the hotel, consisting of four Event bookers, four Event Planners, a Conference and Events Operations Manager, 2 Assistant Conference and Events Managers, a Beverage Manager, 2 floor managers, 4 porters, 6 waiters and approximately 40-80 temporary staff, depending on the size of the event taking place. Over the past year alone, the hotel has held 531 events and a total of 67,097 covers. This included 44 repeat events.
The team work like a well-oiled machine from the first enquiry until the post-event feedback interview, both with organisers and each other. Their diligence with running through schedules and changes, as well as knowledge-sharing and communication with each other (e.g. menu tastings and how long it takes for certain set-ups) allows them to better guide organisers to create successful events which is why so many of them come back to Hilton Bankside.
ILEC CONFERENCE CENTRE – M&E OPERATIONS
Amongst London’s largest and most versatile event hall, fitted with state of the art equipment, stunning design and one of the best secrets to keep budget in line. Our stunning London Suite is fitted with stylish contemporary décor and built-in LED lighting system, perfect to suit the ambience of any event. Designed with flexibility in mind; a clever partition system enables the suite to part into nine modules of various sizes, creating multiple configurations for up to 1200 guests. The venue is also well fitted with state of the art technologies such as 1GB fibre optic Wi-Fi. Besides featuring one of London’s most flexible event spaces, the venue also hosts on-site 3* hotel. This means we can provide event planner with stunning facilities and competitive packages. Both venue and hotel benefit from a brilliant location in the heart of West London, with excellent travel links to major airports, train stations, city landmarks and business districts. We @ ILEC breathe and live customer satisfaction. Working with large numbers of clients and customers we are very proud of the outstanding feedback that we get from our customers. #WELOVEEVENTS
MANCHESTER CENTRAL – OPERATIONS TEAM
Over the last twelve months, Manchester Central’s operations team has demonstrated exceptional commitment to placing clients at the heart of everything that they do; seeing the team successfully collaborate with clients and the wider venue team to deliver over 144 outstanding events.
But the team’s success didn’t just stop there, taking home five prestigious accolades and gaining 92% customer satisfaction, all of which recognised the team for going above and beyond!
Manchester Central recognises the importance of providing opportunities to support the growth and success of its team members and has continually encouraged the team to embark on ongoing opportunities for professional development.
What’s more, the team’s ability to collaborate has seen it build and maintain relationships with a multitude of clients with many returning year on year as a result of the team’s continuous efforts to provide the best experience for them and their delegates.
ONE GREAT GEORGE STREET – OPERATIONS
The Operations team at One Great George street includes 35 individuals (excluding agency staff required on as ad-hoc basis). The team is full of long-standing members and collectively the team have worked together for a whopping 75 years!
One of the team’s greatest successes was working on the Global Engineering Congress. This is a week-long event that also encompasses several related events simultaneously. The events included the main conference, lectures, Gala & private dinners & receptions. There were 450 individual attendees to cater to on every day of the congress.
One Great George Street is committed to sustainable practices; therefore, we made the switch from disposable catering equipment to recyclable versions, including straws, napkins and takeaway containers to name a few. We also work with First Mile who recycle our food waste, which is then used to generate renewable energy. As a team & venue we take the professional & personal development of staff very seriously. Staff are encouraged to actively seek out education that will improve their performance and well-being. All senior staff in the team are WSET trained (Level 2) Recognition of Individual