Best Event Venue Customer Service up to 500 Theatre Style
30 Euston Square
Leading the way in conference events, 30 Euston Square is an award-winning, versatile corporate event venue in the heart of London. Located near key transport hubs and set behind a grand Edwardian façade, the seven-floor event space offers a range of versatile spaces, including meeting rooms, private dining rooms, an examination centre, conference and banqueting rooms with open-air rooftop terrace, 41 boutique bedrooms and a 300-seat auditorium.
Blending high-class hospitality with state-of-the-art facilities, the venue prides itself on the strength of its customer service, from meeting client needs to offering competitive pricing and innovative ways to enhance the guest experience. This has seen the venue attract a variety of clients from all industries, with a current client base spanning over 40 different sectors.
Offering first-class service, high quality food and drink menus, and a commitment to exceed the customer experience at every opportunity has allowed 30 Euston Square to be a leading event venue in London.
De Vere Cranage Estate
De Vere Cranage Estate is in a rural corner of Cheshire, with excellent connections to the M6, and to Manchester city centre via rail. The grade II listed building provides a picturesque backdrop to all kinds of events with its combination of red brick and warm yellow sandstone façade against a background of lush green lawns. The hotel offers 28 flexible meeting rooms for conference, training, team building and weddings.
The modern Baird and Stephenson Suites are the largest event spaces, accommodating between 280 and 476 guests. The Appleton Suite is steeped in character and has doors that opens onto the stunning grounds. Situated in the original house, the suite has a tradition feel but has all the 21st Century features and technology that clients need to pull off an outstanding event.
De Vere Wokefield Estate
De Vere Wokefield Estate completed a £20m refurbishment in 2018, transforming the property into a stylish, contemporary hotel and meeting venue. The estate covers 250 acres, comprising an 87-bedroom Victorian Mansion House, 222-bedroom Wokefield Place and separately, Wellington Lodge and Ivy Cottage. In total it has 376 bedrooms and 34 meeting spaces to accommodate up to 500 guests.
The estate has an 18-hole golf course designed to US PGA Standards, plus Europe’s largest ‘rope course’ and a range of team building activities run by the on-site team building company.
With seven unique spaces, each with its own charm, the venue offers so much choice for customers. With that comes a challenge: finding the right room or combination of spaces for each event.
Calling upon experience, the team are on hand to provide recommendations based on previous functions and an unrivalled understanding of the venue, its capacity and flow.
As an example, when less than 48-hours before a national press conference to announce a high profile boxing event, to be syndicated with news outlets around the world, the team developed a plan that would provide changing rooms, private interview space, press red carpet and theatre style conference space for media questions and official photographs.
A walk through was arranged for both contenders and their teams ahead of the event and the stage was set. Security was essential, with confirmed attendance only and no public spectators or unofficial guests permitted. The event was a resounding success, resulting in the Hall being recognized as a perfect venue for press events.
Although this wouldn’t be the obvious use for an historic Livery venue, it’s the attention to detail and professional insight of the team that makes Glaziers Hall so appealing to clients.
One Great George Street
Just a ding-dong away from Big Ben, charismatic venue One Great George Street offers 21 flexible spaces which marry tradition with innovation.
As a Grade II listed building it’s got more period features than you can shake a stick at, with rich neo-Palladian and Baroque interiors, yet it shakes off any possibility of stuffiness with unique glass dome ceilings that flood the venue with natural light, and cutting-edge technology throughout. An expert on-site audio visual team and in-house catering team conjure up experimental sets and dishes to dazzle.
It’s a firm favourite for royalty, fashion shows and filming – Wonder Woman herself was seen flying around the venue. Cool spots include the jaw-dropping Great Hall with painted ceiling and glass chandeliers, two tiered theatres, four ornate States Rooms and a library fit for Beauty & the Beast which doubles up as an innovative, interactive learning hub.
The venue pioneered accessibility in historic venues with the installation of its front entrance Sesame Platform Lift which is still used as a model today, and it has impeccable, award-winning sustainability credentials.
Discover more on the Venue’s website!
RCP London Events (Royal College of Physicians)
The Royal College of Physicians (RCP) is over 500 years old and currently in its fifth home since 1965. This iconic Grade I Listed building overlooking Regent’s Park houses an award-winning conference and events centre, RCP London Events. The venue offers highly versatile facilities, including tiered auditoriums, conference, meeting, exhibition and dining spaces as well as a medicinal garden for summer entertaining and a museum.
RCP London Events’ approach to customer service is based on rock-solid timely communication, expectation management and flexibility.
As a direct result of client feedback, in 2022 the venue focused on offering flexibility to organisers and delegates while striving to create memorable experiences, offer excellent customer service and support, and operate in a sustainable way.
This meant enhancing its hybrid AV offer and creating catering packages that could provide flexibility while promoting healthy, vegan and plant-based food.
The venue hosts a variety of events per year and offers something to suit all tastes making each event experience truly unique and memorable.
RSA House is an amalgamation of five Georgian Townhouses with history dating back to 1774. The venue has undergone vast refurbishment, remodelling the interior to make it more customer focused, with the introduction of a Coffeehouse, new banqueting kitchens and a refurbishment of seven event spaces, featuring sustainable carpet made from fishing net and dimmable LED lights controlled via an app.
Throughout the pandemic the venue heavily invested in advanced digital technology and hybrid capabilities, to enhance the event experience and to ensure the venue has market leading facilities for the return to live events.
Catering by CH&CO is not short of creativity, from signature masterpieces including a showstopper interactive dessert table that is built by chefs in front of your eyes, adding a theatrical and dramatic twist to any event, to themed market stalls and innovative, healthy and energising daytime menus to suit all budgets.
Service is warm, relaxed and always personalised meaning high client retention and consistent positive feedback.
The venue boasts three styles of venue under one roof with 11 versatile spaces across three floors of event space, including the subterranean Vaults, exposed brick Auditorium, the beautiful Great Room with surrounding painting and seven contemporary meeting rooms.
The Belfry Hotel & Resort
The Belfry Hotel & Resort is an award-winning hotel situated in the heart of the country in Royal Sutton Coldfield. The resort is surrounded by 550 acres of glorious countryside, with over 20 conference, meetings and event spaces, meaning they can fulfil multiple events at once. All function spaces lead directly to the extensive grounds, available for clients to host all types of events.
The Resort has 319 bedrooms and suites, several restaurants and bars, a leisure club, The Belfry Spa and a nightclub. The hotel’s three golf courses, including The Brabazon, are world-class, having previously hosted The Ryder Cup four times – more than any other venue in the world.
The team behind The Belfry is what makes the resort stand head and shoulders above its competition. A commitment to outstanding service and hospitality means no request is ever too much for the team, each of whom prides themselves on providing world-class hospitality that consistently exceeds clients’ expectations.
Victory Services Club
At the Victory Services Club, we know that relationships are key to securing repeat business.
We pride ourselves that over 70% of our business is from repeat business. To do this, we empower our team, treat every delegate as a potential client and we support and listen to our clients. We are open and honest and will guide our clients and help them to improve their events. Our core event team of eight have a combined service of 94 years which means they understand our venue and how we can help our clients.
We uphold three key values, which embody our ethos – value, service and courtesy. These values are adopted throughout the organisation and are at the heart of service delivery.