Best Event Venue Customer Service over 500 Theatre Style
BDC London
The Royal Agricultural Hall now BDC London was originally built to house the growing Smithfield Club Cattle Show. Over 160 years later, the iconic venue based in the heart of London now plays host to a range of conferences and exhibitions for an array of industries, including tech, marketing, sustainability and food and beverage, to name a few. Returning from the disruptions of covid, BDC London has had a busy year with a full calendar of conferences, supported by our onsite team of event professionals.
Our award-winning and dedicated Conference team is headed up by Max Bull and Charlotte Barker, working with Elena Hornsby-Hallett, Samantha Corker and internship student Kirsty Jakulis. Retention of this team has seen Max surpass twenty years at the venue, Charlotte over seven since she returned from a placement in the same office herself, and both Sam and Elena also did their university placements here, returning post-graduation.
Lime Venue Portfolio
Lime Venue Portfolio is the Sales and Marketing arm that supports Compass UK&I contracts across sporting, attraction, confex, and cultural venues; the portfolio consists of 80+ venues.
We handle around 200 enquiries per week and look to give at least five venue options to each one. These include everything from major association meetings to conferences, incentives, corporate and brand launches, training, Dinners, and Awards Ceremonies.
The brand provides a service to both sides of the customer supply chain:
- Event booking customer: Be an easy-to-use portal for event planners to access unique venues
- Venue member client: Provide qualified enquiries to venues within the portfolio, acting as an extension of their sales team
Our success is built on three core tenets:
- Training our people #teamlvp
- Training our customer’s people, and vice versa
- Training our venues
This year we have developed each of these areas with innovative and collaborative initiatives that have bought us closer to our customers, supported our venue’s and created value for everyone.
Manchester Central
Manchester Central is one of the UK’s largest and most versatile event venues. Boasting over 23,000m² of space and a 10,000+ capacity, it welcomes over a quarter of million visitors each year.
Situated in the heart of the North, it has indeed been central to the regeneration of the events industry and the region in 2022.
With a team of 125 and initiatives such as its Incubator Scheme offering new event organisers the chance to gain commercial support from the venue, Central continually pushes the boundaries for excellence, with both clients and delegates citing its staff and best-in-class service as the main reason they rebook or return to the venue.
Adding £96m into the Greater Manchester economy in the past year, Central’s devotion to offering best-in-class service combined with its commitment to give back to the local economy (over 60 per cent of venue supplier expenditure is retained within the city-region), has made it an established part of the region’s business ecosystem, intrinsic to local economic growth.
St James’ Park, Sodexo Live!
St James’ Park, home to Newcastle United Football Club, is famous not only for Premier League football, but also for thriving meetings and events operation, as our team pride ourselves on delivering not only exceptional service, but unforgettable experiences for guests. Over the past year we have focused on creativity, innovation and continuous improvement as we’ve challenged and evolved on previous standards, packages and offerings, putting customers at the heart of everything we do.
Over the course of our last financial year our meetings and events operations has gone strength to strength, as we’ve hosted an incredible 2063 individual events, with a combined attendance of 71,430 guests. Events have ranged from meetings or conferences (62.5% of total business), to exhibitions (3.1% of total business), social events such as Christmas parties, private lunches or celebration events (26% of total business) and much more, for which guest feedback has been outstanding.
We’ve welcomed a significant number of new clients – both local, and national – to our venue, such as Ernst & Young, True Potential and Blackberry, for whom we’ve secured multiple significant events, while also nurturing relationships with our valued returning clients, ensuring these continued to thrive.
Tobacco Dock
Tobacco Dock is one of UK’s most in-demand venues for creative events and experiences. Hosting over 250 events per annum for many of the world’s leading brands and organisations, varying from offsites for a dozen to EMEA customer events for 2,500 and large-scale consumer events attracting 8,000 attendees across the weekend.
We pride ourselves on our exceptional level of customer service and delight in creating events which surpass our clients’ expectations. We have a deep understanding of the need for speedy responses, approachable and expert team members, and high levels of adaptability. We provide detailed proposals within 8 hours of first enquiry and provide prospective and repeat clients with comprehensive site visits.
Each event has dedicated Account and Operations Managers who support throughout the planning and delivery of the event. With an extensive list of suppliers and in-house catering, AV and branding partners, Tobacco Dock makes building extraordinary events supremely straightforward. We’re agile at navigating through changing or evolving briefs and endeavour to accommodate clients’ requests so the resulting event matches or surpasses their vision. We also conduct a thorough debrief post event to see what worked particularly well and also areas for improvement.
Woodlands Event Centre, Wyboston Lakes Resort
The Woodlands Event Centre sits on the beautiful Wyboston Lakes Resort and was purpose-built some 30 years ago but recently was transformed with a re-brand and a £3m total transformation to create a stylish and inspiring event centre for now and for the future. It’s fully equipped with the facilities and technology to meet the needs of the latest generation of delegates and event organisers and has the capacity and flexibility to suit every type of event and the latest event trends.
We offer unique amenities with our Paddy & Scott’s coffee shop-style breakout and our carnival and street food offerings.
We wholeheartedly embrace sustainability ensuring we are prioritizing our environmental responsibility.
We offer exceptional customer service by providing a personalised service, being responsive to guest needs, and going above and beyond to ensure a successful event. We believe this is why we have a positive reputation and earn repeat business.
