ACC Liverpool is part of Liverpool event campus – an interconnected arena, convention and exhibition centre – on the banks of the world-heritage waterfront. Our flexible facilities enable us to create impactful events that deliver unique experiences for clients and delegates. From international conferences to experiential dinners and corporate events, we have established a reputation for exceptional service delivery.
Since opening in spring 2008, we have become a market leader, hosting over 1,200 conferences and welcoming over 1 million delegates from all over the world, generating over £1.7 billion for the local economy.
To win this award would be recognition of the role that ACC Liverpool plays in the industry and the domino effect of the venue’s success – when the venue is packed with events and visitors the wider city economy benefits. The high-profile events being held in our venue are testament to the city’s regeneration since 2008. ACC Liverpool has established itself as a major contender in the meetings and events industry and, perhaps more significantly, on the international map as a place where exciting things happen.
ICC Belfast’s vision is to double the business by 2023, through the relentless pursuit of excellence for everyone; people, customers, clients, partners and stakeholders. The collective aim of the organisation is to cultivate a proactive, customer-centric culture to build a long-term, sustainable business as one team. Economic contribution is ICC Belfast’s driver and in March 2020, the venue confirmed £115m economic impact had been delivered for the City of Belfast, exceeding the original target of £100m by March 2021. In order to better serve the needs of clients, ICC Belfast seeks to understand the motivating factors of clients as well as those of delegates to create an emotional connection. The venue team then adopts the role of trusted advisor on all elements from the proposed spaces and event production to hospitality, citywide branding and digital marketing to ensure objectives are met and exceeded. ICC Belfast applied this approach recently when working with AstraZeneca to deliver a kick-off meeting and also designed and implemented a bespoke digital-marketing campaign for BAPEN. This unique campaign exceeded expectations generating 1.9m impressions, a 91% increase in event page views, 25% increase in overall registrations and a 607% increase in online registrations.
From the moment delegates are greeted into the ICC by our Welcome Hosts, to the moment they depart – possibly using the brand-new tram stop at the venue – we aim to ensure they’re ‘wowed’ by the experience. Every one of the 350,000 delegates who attend 400+ events a year, plus the 4million people who pass through our Mall!
In 2019, a four-year £13million refurbishment of all our spaces was completed, transforming the ICC into a world-class, future-proof conferencing and meetings destination.
We host a vast and varied portfolio of clients for events ranging from 3-3000 delegates many coming back time-and-time again – like Specsavers, who’ve been with us for 20 years. Location is a key factor: the ICC is brilliantly connected for travel from all round the UK and beyond. Organisers also love our flexible layout and outstanding service levels – not just meticulous attention to detail but the way we make them feel, with tailored support and personal attention.
We’re constantly looking to enhance the venue with initiatives driven by customer feedback and 100% focused on delivering great ICC experiences – from state-of-the-art technology to innovative food and drink concepts.
That’s why so many clients keep coming back!
INTERNATIONAL CONVENTION CENTRE WALES
ICC Wales is the first large-scale convention centre of its kind in Wales; a game-changing venue which establishes the country as a destination for business events. It welcomed its first conference in September 2019, following two years of construction, and hosted more than 8,000 delegates during its opening two weeks.
Situated in Newport, South Wales, ICC Wales can accommodate more than 5,000 delegates and includes a 4,000sqm pillar-free main hall (the largest pillar-free banqueting venue in Europe), a 1,500-seated auditorium, 15 meeting rooms, a double-height glass atrium and a 2,500sqm outdoor plaza.
As a state-of-the-art venue, ICC Wales has cutting-edge technology and flexible and divisible spaces which allow the venue to be fully customised to meet clients’ needs. There is natural daylight throughout this unique venue, complemented by ease of access to numerous outdoor spaces and surrounding ancient woodland to aid delegate wellbeing. Its expert in-house catering team produces innovative, wellbeing-focused food based on its ‘Mind, Body, Soul’ food philosophy. The venue was designed with sustainability in mind and is committed to developing an environmentally responsible business.
LANCASHIRE CRICKET – EMIRATES OLD TRAFFORD
Emirates Old Trafford is an award-winning venue in Greater Manchester. Over the past ten years, the Club has seen a £60m redevelopment to enhance the facilities, which came to completion in 2018.
As part of the redevelopment, the four-star on-site Hilton Garden Inn opened, which has exceeded commercial expectations and continues to go from strength to strength. Combining the fantastic facilities on offer into the integrated conference, event and hotel market, enables Emirates Old Trafford to stand-out in a competitive market.
With an expert in-house events team, the venue is able to offer an unrivalled experience which sees it attract large, prestigious companies such as AO, The Co-Operative and RBS.
Ideally situated just three miles from the city centre, the venue is able to offer a unique experience for delegates.
Manchester Central has built a longstanding reputation within the events industry for hosting world-renowned national and international conferences, attracting around half a million visitors to the city each year and generating more than £150m economic impact for the city.
2019 was testament to this and saw the venue build on its status as one of Europe’s leading venues, with upgraded facilities, investment in new technology and its ability to provide a team of professionals who are committed to delivering an exceptional service.
Manchester Central also demonstrated strong commitment to encouraging growth across public sector, international and national association events, through its ability to reach out and attract new clients as well as sustaining its existing relationships!
The QEII Centre is central London’s leading large events venue, hosting more than 400 events every year for up to 2,500 delegates. The variety of events held at QEII ranges from conferences, exhibitions and global association meetings, to fashion shows, product launches, dinners and awards ceremonies. Customer service is at the heart of QEII’s offering, whether it’s the digital team creating bespoke apps, the award-winning caterers creating sustainable menus that excite guests, or every member of the team going above and beyond to make each event a resounding success.
Our success as a venue is underlined by the fact that the year 2018/19 was our most successful to date. Turnover for the year 2018/19 increased 11% on the previous year.
Tobacco Dock offers conference clients immense scope for creative and innovative events. Housed in a Grade 1 listed building, stunning historical details marry with an immense tech infrastructure and cutting-edge facilities to create a thoroughly modern venue. Attracting the world’s leading brands, we have experience in delivering conferences for an array of industries, from tech to service providers, retail to banking and plenty more in between. Outstanding customer service lies at the heart of the Tobacco Dock offering, with dedicated ops and sales team managers for each booking, multiple site visits, extensive service partner list and thorough debrief.
Our dry-hire basis provides clients with the opportunity to create completely original, non-formulaic events. Meanwhile, we offer straightforward planning for smaller conferences with our comprehensive DDR packages in The Dock Gallery and our newly re-imagined East Dock.
Our large WiFi capacity, with the ability to simultaneously support up to 8,000 devices, makes us a popular choice with clients from the Tech and FinTech industries, and live events looking to stream their content.
Our in-house catering team, Tobacco Dock Food, provides award-winning and versatile menus, from sit-down formal banquets to informal street-food options, with a focus on seasonal and locally sourced produce.
Since 1933 Troxy has hosted some of the capital’s most extraordinary conferences, concerts and sporting events. As one of London’s most versatile independent venues, Troxy hosted over 200 events this year, with a hugely diverse roster. The well-preserved art deco features, alongside its capabilities for wide ranging layouts, make it a conference organisers dream. The 1050sqm of uninterrupted floor space in the main hall can be used in a multitude of ways and management are renowned for being extremely adaptable when it comes to both price and event configuration. There is no ‘one size fits all’ approach. Ensuring an ever-improving customer experience, Troxy completely overhauled its audio offering when in In April 2019 Troxy transformed its capability to deliver stunning sound with a new in-house JBL sound system, the first of its kind in the UK. This complete reinvention of Troxy’s audio capabilities began after a 12-month testing phase with both audience members and tour managers alike. After extensive research, Troxy selected HARMAN and UK distribution partner Sound Technology Ltd, to undertake this major investment of over £250,000, with SSE Audio managing the specification and installation process.