Business Design Centre – BDC Conference Centre
The Business Design Centre in Islington plays host to over 200 meetings and conferences every year. Formerly the Royal Agricultural Hall, the stunning building was rescued from demolition and reopened in 1986 as a trade, exhibition and conference complex. The venue attracts over 500,000 annually.
The BDC Conference Centre is run by Max, Kate, Emma, Charlotte, Lowri and Eveyln, along with amazing service partners. The venue hosts clients from a variety of sectors including, charities, finance and technology.
We do our utmost to understand the content and different requirements of each event. We work with the organiser to try and come up with creative ways to make their events unique and ensure that we do everything to give them every facility they need.
Cavendish Conference Centre
For 10 years we have strived remorselessly for excellence in customer service. Most importantly we have tried to build the best team in the business. We are proud of our record when it comes to staff retention. Through continuity of personnel, we can offer continuity and excellence of service. Combine this with the best people attracted through the best working conditions and we believe we can truly offer industry bearing customer service. Our history of customer retention bears witnesses to this.
Center Parcs Conferences & Events – The Venue
Center Parcs offers a refreshing and unique alternative to the conference, meetings and events market. The group boasts four stunning locations across the UK with beautiful accommodation in woodland settings, venues that host up to 600 delegates and an extensive range of onsite teambuilding activities. The success of Center Parcs has been built upon excellent customer service, and this premise is at the very heart of the business. Our conference and events department have been fortunate enough to learn from the wider leisure business – which excels in serving over 2m visitors annually. ‘No’ is not a word you hear often from the events team and we have assisted clients with all manner of requests over and above providing a meeting space. Our employees all have one thing in common: we come together to work hard and with a sense of purpose, bringing the best of ourselves to create memorable experiences for our guests in the great outdoors.
Green & Fortune – Kings Place
Kings Place is a modern and purpose built venue in the heart of Kings Cross featuring a diverse and versatile selection of spaces, including two auditoriums, a canal-side banqueting room with private terrace, two private dining rooms, art galleries, a restaurant and a handful of smaller meeting rooms that can be used as breakout spaces or individually.
Since opening in 2008, Kings Place has established itself as a leading conference and events space providing all catering, AV and production services in-house for a variety of events from a large scale conference with exhibition stands to drinks receptions, boardroom meetings and private dinners.
State-of-the-art-technology is included as standard as the venue boasts extensive in-house IT, production and broadcast teams on-site, at the organisers disposal. Plus satellite connectivity installed on the roof, a dedicated 1GB internet line and with a location five minutes from the transport hub of Kings Cross and St Pancras International, Kings Place is one of London’s best connected venues.
Customer service is embodied in the day to day operations of the venue, as customer service is at the heart of everything the venue does, from training and staff inductions to the sales and events management.
One Great George Street
One Great George Street lives up to its name by successfully juggling its historic beauty with technical innovation and exceptional service. With its enviable location a stone’s throw away from the Houses of Parliament, it attracts an array of diverse customers, but it never rests on its laurels. Its dedication to customer service reaches every corner of its organisation, and its innovative website, blog and extensive social media platforms ensure its online influence follows suit; with its in-house experts easily accessible to all. It continually receives outstanding feedback from customers, earning it a high percentage of repeat business, and an excellent reputation as an outstanding conference venue. It is particularly attractive to conference organisers because it is a prestigious yet affordable one-stop-conference-shop. Organisers can sleep easy knowing that all the components for their event are in one place and are managed from concept to completion by one great team.
For 30 years, the QEII Centre has provided a stage for game changers and innovators, hosting world-famous politicians, inventors, actors, philanthropists and royalty. No matter what the event or who the guests are, customer service is the number one priority and the driving force behind all the centre’s renovations, refurbishments and upgrades.
£12 million has been invested in improvements to meet client needs, resulting in QEII’s highest-ever occupancy levels, increasing numbers of new clients across multiple sectors, high levels of repeat business and exceptionally high levels of customer satisfaction.
QEII has increased customer touchpoints to create more opportunities for feedback, informing decisions on physical changes to the building, services offered and in-house processes.
QEII is committed to offering excellence in catering, going above and beyond what’s expected of a conference venue and being highly flexible to client needs.
People are at the heart of the QEII Centre, and internally recognition is given for the contribution staff make to the business. Successes are celebrated and every team member is given the opportunity to offer input into how the business is run and make a real difference.
Kempton Park Racecourse
Kempton Park is a unique and versatile venue, whose dedicated team consistently proves to be Best in Show when it comes to customer service. No matter the demands and challenges in place, Kempton’s attentive and experienced staff do all they can to make every single conference a success.
At Tobacco Dock, outstanding customer service is a crucial part of our offering. Our dedicated and passionate team works closely with clients from the first moment of enquiry right until the thorough de-brief upon completion of the event. Providing practical help and support at every stage of the planning process, we enjoy getting to know our clients and their events. Each event has its own sales and operations managers which it will retain on subsequent bookings to ensure continuity and to nurture fruitful and trusting working relationships.
From comprehensive DDRs to Full Event Management or Dry Hire and more, we offer a wide range of flexible packages to make sure clients get the most out their event. Our operations team is always on hand during the event to ensure the smooth running of the event, offer advice and forestall any challenges.
We’re proud of our high levels of client retention and feel that the key to providing the best level of customer service lies in our team’s collaborative and dynamic approach.
Warwick Conferences is continually striving to offer added value to clients. In a crowded marketplace clients are no longer just looking for a space for their events, but the delivery of an experience. Their belief is “Anything is possible” based on careful research and considerable expertise.
The company’s people and the service it offers, alongside its willingness to develop spaces that take learning and collaboration to the next level, is what brings clients back year on year. Warwick Conferences’ 73% retention rate is proof that clients receive the experiential experience they desire. In addition to this customers are overwhelmingly positive about their experience at Warwick Conferences, with 48% giving the maximum score when asked “how likely are you to recommend Warwick Conferences to other people on a scale of 0 to 10?”. Overall, 64% of customers gave a score of 9-10.
Warwick Conferences is frequently commended for the first-class service it provides to clients and delegates, as well as the team’s ability to calmly and quickly respond to any last minute changes to events. The dedicated team are committed to going above and beyond in the service they offer, something which is recognised and appreciated by clients.