Jockey Club Venues – Epsom Downs Racecourse
Epsom Downs racecourse has a rich heritage in horse racing, but in recent years it has developed into an outstanding venue for conferences of all sizes. The venue showcases how traditional spaces can be re-imagined to suit 21st Century client needs and host innovative, lucrative and successful conferences.
What makes Epsom stand out from the crowd is the dedication of the staff, who provide outstanding customer service and take pride in every event organised. However, its greatest endorsement is via the xx % of clients who return year on year. Epsom’s conference business continues to prove its thoroughbred credentials.
Lancashire Cricket Club – Emirates Old Trafford
Emirates Old Trafford is an all-encompassing venue for business, leisure and sport, located just outside Manchester.
Boasting a Hilton Garden Inn, over 3,600m² of space and 38 meeting rooms, it’s an event organiser’s dream and offers an ideal venue for multi-day and single conferences.
Emirates Old Trafford is a ‘must visit’ venue for many well-known companies, when looking for a conference space. Our experienced in-house Event Team have delivered for the likes of Google, Unilever, ITV, Kellogg’s, Co-op, Samsung and Xperiology to name a few.
The venue’s flagship facility, The Point, provides unrivalled and unimpeded panoramic views over the world famous pitch from seven-metre high windows and a stunning balcony. A quality space with the flexibility to meet virtually any need, it is proudly one of Manchester’s premier locations for events, conferences, exhibitions.
Principal Hotel Company – De Vere Beaumont Estate
In 2017 De Vere Beaumont Estate successfully relaunched under the new De Vere brand whilst delivering impressive growth against a challenging economic backdrop and with significant building and refurbishment work happening across the venue. The core M&E business saw a room hire increase of £459,900 y-o-y and total M&E revenue increase of over £719,000 for the year – £363,000 ahead of budget. Overall the venue saw total revenue growth of £520,200 y-o-y in 2017 with 8% of bedroom stock out offline and realised substantial food and beverage growth of almost £625,00 by building the hotel’s ‘Grand Space’ business (large M&E client events).
The impressive results are testament to an enthusiastic, motivated, well-nurtured team taking a proactive approach to delivering exemplary customer service, putting the customer at the heart of everything they do. While a high-quality baseline service level is firmly adhered to, each customer is treated as an individual and the approach tailored to their requirements – the result is a loyal returning customer base, with a 55% retention rate, with many customers increasing spend at the venue, as well as a strong pipeline of new business.
Smart Group – Here East
Formerly the Press and Broadcast Centre used during the Olympics to broadcast the games to the world, Here East has now been operating as a unique meetings and events space for just over two years. Located in the heart of Queen Elizabeth Olympic Park, the venue boasts a capacity of 1,000, a large reception space with an adjoining terrace and a theatre with high-end conferencing technology.
Smart Group are the event management partner for the space and, together with resident caterers Smart Hospitality and technical partner Hawthorn, we excel in producing wholesome, creative and engaging events for our clients. Smart Hospitality offer bespoke catering solutions to suit each individual client, whilst Hawthorn’s high-standard, pre-installed AV package can be modified to fit clients’ needs. Our unique proposition is that all event aspects can be seamlessly taken care of under the Smart Group umbrella.
Here East’s blank canvas nature provides flexibility for the client, whilst the team’s combined experience means any special requirements are catered for with ease. In addition, the venue boasts the highest level of connectivity certification, ensuring a high-performance Wi-Fi connection. The venue’s location is both unique and unparalleled, positioned within the creative hub of the capital, East London.
Surrey County Cricket Club – The Kia Oval
The Kia Oval is one of the finest – and fastest growing – conference and events destinations in central London.
A stone’s throw from the River Thames but still just outside the Congestion Charge Zone, the venue is perfectly located for the West End, Westminster and the City. There is parking for up to 50 cars on site and is within walking distance of five London Underground stations and five minutes from the overground station at Vauxhall. Clients would be hard pressed to find a venue as accessible the Kia Oval.
Each event is dealt with by one event co-ordinator from the point of enquiry right through to the morning of your event where our experienced operational team take over. This means that the client gets the best possible experience without having to repeat their requirements; this also gives our team the opportunity to learn the event inside out; understanding the intricacies of a client’s needs.
The Mermaid London
The Mermaid London provides a one-stop solution for event organisers, from immaculate attention to detail to dedication from an experienced team. We are committed to ensuring that every event is an outstanding success, which is why we’ve seen a high client retention rate of 60%.
Excellence and creativity are embedded in our DNA, which translates to our offering and how we approach events. As a privately-owned business, we have the ability to do exactly what our clients want, with complete autonomy in decision making, which is why we’re attractive to event organisers’. As such, we’ve secured new business wins worth more than £2.7m from January 2017.
We also ensure that our facilities are of the highest standards, which is why we’ve invested over £1m into the venue’s facilities and overall brand look in the last year, with plans to continue this work in 2018.
The Principal Hotel Company – The Principal Manchester
The Principal Manchester is a stunning Grade II Listed building originally built for The Refuge Assurance Company in 1895. With its illustrious history and striking Victorian architecture, The Principal Manchester is an instantly recognisable landmark in the city’s skyline and a popular choice for Manchester’s most prestigious local, national and international conferences and events.
The Principal Manchester is both visually impressive and fully equipped to offer the facilities that clients need to wow their guests, from stunning architecture to exceptional service the venue optimises quality and value for money. Outstanding customer service differentiates us from other venues, by putting the customer first and going that extra mile to impress both the client and guests.
Whittlebury Hall
Whittlebury Hall Hotel, part of the Whittlebury estate, provides the perfect backdrop for conferences and corporate events. The flexible, versatile venue offers 28 individual training and meeting rooms, two large conference and banqueting suites, a self-contained exhibition suite with a capacity of up to 500, three restaurants and two bars, all set within over 700 acres of land in the Northamptonshire countryside. Whittlebury benefits from direct access to Silverstone race course, and is home to The Day Spa, one of the largest hotel spas in the country.
Whittlebury welcomes events of all sizes, from large-scale conferences and exhibitions to product launches and small board meetings, as well as Christmas parties and private-hire events. The dedicated in-house events team at Whittlebury Hall is able to create bespoke business experiences with ease, catering for up to 3,000 delegates.
An excellent location, competitive rates, first-class facilities and a dedicated events team that always strives to go the extra mile all contribute to making Whittlebury a preferred venue choice for hundreds of local, national and international events every year, and the positive feedback and excellent client retention rate speak volumes about the exceptional customer service that is provided.
