For re-vamped, retro-fitted, or re-imagined established spaces or brand new openings.
Venues
Best Venue Team
This category is for venue teams that have delivered outstanding results, with minimum fuss and maximum impact!
Best Event Caterer
For caterers that deliver oustanding service and food offerings at events.
Most Versatile Venue (over 1,200 theatre style)
Alexandra Palace
Alexandra Palace was built in 1873 as the ‘People’s Palace’, to provide entertainment and recreation to the masses. A spirit of innovation and versatility has guided Ally Pally through the last century and a half, and in 2023 – our 150th anniversary year – we demonstrated this spirit like never before. Over the past 12 months, we have a hosted a staggering variety of corporate events, conferences and high profile live entertainment, helping to create memories that will last a lifetime. Success has been built on the quality and versatility of our spaces, our commitment to our clients and a never-ending willingness to improve. Few others can deliver what we do, with the passion, professionalism and sense of fun that we do. In 2023, we did it all whilst ensuring that we are providing more to partners, clients, fans and our community than ever before.
Copper Box Arena
The Copper Box Arena, fondly known as the ‘Box that Rocks’ during the 2012 Olympic and Paralympic Games, the third largest arena in London. It is fast establishing itself as the capital’s most unique entertainment and events venue having hosted a wide range of events from conferences, trade shows, product launches through to international sporting competitions, music events and TV shows.
The flexible auditorium design allows the main seating blocks to be tucked away, providing an open, pillar-free floor area of 2,712m2. The Arena also offers event facilities including staging, mother grid and full blackout, while backstage there is a host of production areas for your teams to make use of.
The Arena is emerging as a pivotal venue for esports, playing host to some of the UK’s largest events, including APEX Legends Global Series, Rocket League RLCL Spring Major and League of Legends.
The Arena’s trajectory has been one of continuous growth and achievement. Over the past 4 years, the Arena has seen an increase of events revenue by over 300%.
GLL the current operator of the venue is dedicated to embracing the digital revolution of sports and entertainment at this versatile state of the art Arena.
Emirates Old Trafford
Emirates Old Trafford is a sustainable, versatile, multi-purpose venue with a reputation for hosting world-class cricket events, iconic music concerts, inspirational conferences and much more.
2023 marked the completion of a £75 million redevelopment of Emirates Old Trafford into a truly world class multi-purpose venue over the past 15 years.
Ahead of the Ashes Test Match in September, a new facility – featuring an extension to the hotel, increasing the overall capacity to 250 premium bedrooms, two outdoor terrace areas, and a restaurant and event space, The Edge – further enhanced the stadium’s meetings and event capabilities.
In the last decade, the conference and events business, including its hotel, has grown to play a significant part in the annual revenues generated by Lancashire Cricket.
The venue has consistently grown its turnover and client base as it has expanded, hosting major blue-chip organisations such as Amazon, Google, and AO, and becoming an annual host for major B2B conferences.
In 2023, Emirates Old Trafford scaled new heights with record revenues for its conference and events business, registering a 25.4% year-on-year increase. The on-site hotel witnessed a similar trend with a 21.2% year-on-year growth, proving clients ongoing demand for venue.
Evolution London
Evolution London, nestled in the picturesque Battersea Park since 2003, has become a beacon of excellence in the events industry. With a sprawling 5,500m2 space featuring lofty 8-meter ceilings, the venue accommodates up to 5,000 guests for exhibitions, 4,000 for receptions, and various other event formats. Notable clients such as Adobe, Google, and PwC attest to its prestige.
The venue’s adaptability is showcased through its five distinct areas, from the expansive Main Space to the outdoor Courtyard, catering to events of all scales and styles. Notable events like the L’Oréal Colour Trophy Awards demonstrate its seamless execution and grandeur.
Evolution London boasts a remarkable 71% client retention rate, with clients like the Affordable Art Fair and Best Companies returning annually. The venue’s partnership with Moving Venue ensures culinary excellence, while Encore provides top-tier production services.
Innovation remains at the core of Evolution London’s ethos, from technological advancements to targeted marketing campaigns promoting Battersea as a vibrant destination.
With its unmatched versatility, exemplary service, and commitment to innovation, Evolution London stands as a true icon in the events industry, deserving recognition as one of the most versatile venues in London.
Manchester Central
Manchester Central is one of the UK’s largest and most versatile event venues, welcoming nearly half a million delegates to 156 events in 2023.
With over 23,000m² of space and a capacity of over 10,000, the flexible, multi-format venue transforms from serious to playful in a matter of hours to host a varied, inventive and experiential calendar of events.
Boasting 28 individual event spaces, including three halls and a purpose-built auditorium, its pipeline includes from small business meetings to large-scale conferences, gala dinners, sports tournaments, broadcast productions, consumer exhibitions and international trade shows.
Furthermore, its impact on its local community is clear to see. Based in the heart of Manchester city centre, the venue added over £137.8m into the Greater Manchester economy in 2023, with tourism research finding that for every £1 delegates spend at the venue, £6 is spent in the wider city in its hotels, restaurants, bars, shops and taxis.
This rich offering and outstanding events pipeline has enabled it to maintain its position as one of the most strategically important venues in the UK.
Novotel London West
Novotel London West is known as one of the most flexible venues in London offering 33 event spaces that cater for up to 3,900 delegates simultaneously. With 630 bedrooms and three great F&B outlets, it also offers an onsite secure car park and experienced in-house IT & AV support to provide their clients with a “One Stop Shop” service. The MICE facilities cover nearly 5,000 sqm’s with the plenary 1,726 sqm in size & splitting into seven individual spaces, accommodates up to 1,400 delegates in a pillar-less and flexible layout. The venue has an exhibition hall, 1,360sqm, and 25 additional meeting rooms to support their client’s needs. Building sustainable relationships has meant a high customer retention, 70% of their MICE revenue from repeat clients & events. Sustainability not only in relationships but action is at the forefront and they offer clients an innovative solution to offset the carbon footprint of their event. Community engagement is very important and the venue plays an active role in their borough when it comes to leading & supporting local initiatives. The venues versatility and team’s open-minded approach allowed them to diversify their business and adapt successfully to the operational demands of recent years.
Royal Armouries & New Dock Hall
Royal Armouries & New Dock Hall has been Leeds’s premiere conference venue for almost a quarter of a century.
With 13 versatile rooms that can cater from 20 to 2500 delegates, striking waterfront views and excellent connectivity by road, rail, air (and even water!), it’s easy to see why it has hosted over 380 national and international high-profile exhibitions, conferences, award dinners, Christmas parties, and product launches every year.
Following a spectacular £1.25M refurbishment, the venue has renamed some of its conference and meetings spaces to reflect the contemporary look. It has earned a reputation for great delivery and exceptional customer service and will be pleased to welcome back CHS Leeds, UKREiiF, Climb UK and many more repeat visitors this year.
New for 2024 is a calendar of events for The Square, an outdoor space that can cater for 10,000 standing. It will host a monthly farmers market of home-made produce and artisan gifts in collaboration with Little Bird, Classic Car event as well as providing additional, immersive space for large-scale conference and expos. It will also plunge into the Jurassic era during half-term with a number of family-friendly events including Comic-con, Anime festival and Jurassic Earth dinosaur show!
Tobacco Dock
Tobacco Dock offers clients immense scope for creative and innovative events. Housed in a Grade 1 listed building, stunning historical details marry with an immense tech infrastructure and cutting-edge facilities to create a thoroughly modern venue. Attracting the world’s leading brands, we have experience in delivering conferences and a wide range of events for an array of industries, from tech to service providers, retail to banking and plenty more in between.
Outstanding customer service lies at the heart of the Tobacco Dock offering, with dedicated Ops and Sales Team managers for each booking, multiple site visits, extensive service partner list and thorough debrief.
We tailor our offering to client needs, whether it’s a Dry Hire, Full Event Management, or Venue Hire packages. We also offer fully comprehensive DDR packages in our self-contained conference space, Dock Gallery.
We offer WiFi6, 10Gb bandwidth and the ability to simultaneously support <8,000 devices, making us a popular choice with clients from the Tech and FinTech industries, and live events looking to stream their content.
Our in-house catering team, Tobacco Dock Food, provides award-winning and versatile menus, from sit-down formal banquets to informal street-food options, with a focus on seasonal and locally sourced produce.
Troxy
Troxy is a famous cultural landmark and East London destination. Troxy is the largest of London’s few remaining independent venues and hosts an impressive roster of live and corporate events all year round.
The venue is continually evolving to elevate the experience for event organisers and guests, with the last 18 months including a significant refurbishment to increase production values and refreshed approved supplier initiatives to meet self imposed sustainability targets.
The 12 strong full-time team includes event managers, operations professionals, and production specialists. The team leads a dedicated part-time workforce of over 150 bar, security and operations staff to consistently deliver exceptional events.
Already an historic venue, Troxy has played host to an array of award ceremonies, exclusive film premieres, conferences, charity events and televised production sets. Troxy’s ability to cater to astonishing events is what sets it apart from its competitors.
Best Venue Customer Service (over 500 theatre style)
Athena Events
In the almost two-decades that Athena has been running as an events venue, it has become known for its customer service. The art-deco venue is home to a small team with over 100 years of event experience combined, all dedicated to the venue and their clients, who choose to return year on year due to the incredible service they receive.
Athena’s staff are attentive, making sure no event detail is overlooked, and incredibly knowledgeable in their areas; they are expertly trained in-house and given hands-on experience from day one, fully immersing themselves in the business from the beginning. Athena believes that consistency is key, and it is this consistency in quality and experience that promotes our clients to trust our product enough to return each year for their events.
Church House, Westminster
Church House Westminster (Church House) is a unique, Grade II listed, multi-purpose event and conference centre in the heart of London. Just a stone’s throw from some of the capital’s most iconic landmarks, and with stunning views of Westminster Abbey, the venue hosts more than 800 events each year. This includes everything from conferences, product launches and award ceremonies to drinks receptions, parties and photoshoots. Accommodating up to 664 guests, Church House is home to 19 dynamic and flexible event spaces which are expertly managed by inhouse events and audio-visual teams.
Church House’s approach to customer service stems from its belief that each client deserves a truly personalised experience; no two events are the same and each one should be extraordinary and unforgettable. Its people-focussed approach, proactive mindset and dynamic team see clients come back time and again. The Church House team take the time to get to know their client, as well as their event, nurturing relationships built on trust, transparency and understanding and providing a service which is second-to-none.
Evolution London
Evolution London, nestled in Battersea Park since 2003, boasts 5,500 sqm of event space and an 8m ceiling, ideal for versatile events. With capacities of up to 5,000 guests for exhibitions and 4,000 for receptions, it’s a preferred choice for many.
However, Evolution London’s success goes beyond its impressive infrastructure. It’s the venue’s unwavering commitment to customer service excellence that truly sets it apart. Building strong relationships with clients, understanding their unique needs, and delivering exceptional experiences tailored to them are the hallmarks of Evolution London’s approach.
In 2022, over 80 events welcomed 86,023 attendees. Customer retention stands at 71%, reflecting service excellence. Customer service is not just a department at Evolution London; it’s a philosophy ingrained in every aspect of its operations. From the initial inquiry to post-event follow-up, the venue prioritises clear communication, responsiveness, and attentiveness to client needs.
What truly sets Evolution London apart is its ability to exceed expectations, it isn’t just a venue; it’s an epitome of excellence in event hosting, which is why we believe it is an excellent choice for the Best Venue Customer Service Award.
Mercure/Ibis London Earls Court Hotel & Conference Centre
The (Mercure &) Ibis London Earls Court is ideally located in South West London, nearby prosperous neighbourhoods like Chelsea, South Kensington and Fulham. The hotel features 508 bedrooms and 140 underground parking spaces, as well as excellent connectivity to key airports, train stations and major landmarks. The London Suite is part of ILEC & the most flexible and versatile ballroom. It can be cleverly partitioned to accommodate an array of room sizes. The venue covers over 1200sq. m. area and comes with 5 breakout rooms on the 2nd floor of the attached 4-star hotel, which makes ILEC the optimal choice.
Whether you are searching for a space for an exhibition, a meeting, an award ceremony or Christmas party, our notable staff will be prepared to execute the event you need and desire.
The Conference Centre is outfitted with unparalleled interiors and sound dynamics like no other.
With facilities like an in-house surround system, extravagant LED lighting capable of adapting to the color combinations of the clients’ needs, accommodating staff members catering to the demands of the clientele and incredibly responsive professionals to provide complete support from enquiry stage until end of the event, you can expect value for money.
Mercure Manchester Piccadilly
In early 2023, an overhauled leadership team arrived at the Mercure to find a tired infrastructure, demotivated staff, and dissatisfied customers. Collaborating with the hotel owner, they implemented an ambitious vision, strategy, and investment plan, focusing on product, people, and practices to revolutionise the hotel’s perception.
One year on, major accomplishments include a £3million refurbishment, greatly enhancing the guest experience. Investment in staff with innovative reward schemes and specialised training has resulted in high-level, personalised service.
This led to a prestigious Aimbridge Hospitality award for the most improved Accor hotel in EMEA, with a 12.7% increase in performance and guest reputation.
Staff turnover from supervisor level upwards has dramatically reduced turnover to 7% – an outstanding achievement in an industry where it typically exceeds 70-80% annually.
The team has achieved an impressive 19-minute response rate to inquiries over 18 months, ranking among the best of the best in Venue Directory’s listings.
With a new employee and leadership structure, the hotel has provided exceptional service, resulting in a 500% year-on-year increase in positive Google Reviews and an upgrade to ‘Preferred Status’ on Booking.com.
VenueVerdict scores consistently achieve 9/10, setting the stage for the hotel’s goal to attain gold within the year.
St James’ Park – Sodexo Live!
St James’ Park, home to Newcastle United Football Club, is famous not only for it’s Premier League football, but also for our thriving meetings and events operation, as our team pride ourselves on delivering not only exceptional service, but unforgettable experiences for guests. Over the past year we’ve focused on creativity, innovation and continuous improvements as we’ve challenged and evolved on previous standards, packages and offerings, putting customers at the heart of everything we do.
Over the course of our last financial year our meetings and events operations has gone strength to strength, as we’ve hosted an incredible 1917 individual events, with a combined attendance of 115,203 guests – with these including both new, and returning events. Astonishingly, this represents an increase in guest numbers of 61%, when compared to the previous period. Events have ranged from meetings or conferences (58.6% of total business), to private dinners (17.9% of total business), social events such as celebrations, or Christmas parties – with 2023 representing another successful festive season (16.9% of total business) and much more, for which guest feedback has been outstanding.
Tobacco Dock London
Founded to provide the world’s leading brands and creative event organisers with outstanding spaces and facilities, Tobacco Dock has been supporting their clients in delivering extraordinary events for 12 years. At the heart of our success is unparalleled customer service.
We pride ourselves on our exceptional level of customer service and delight in creating events which surpass our clients’ expectations. We have a deep understanding of the need for speedy responses, approachable and expert team members, and high levels of adaptability. We provide detailed proposals within 8 hours of first enquiry and provide prospective and repeat clients with comprehensive site visits.
Each event has dedicated Account and Operations Managers who support throughout the planning and delivery of the event. With an extensive list of suppliers and in-house catering, AV and branding partners, Tobacco Dock makes building extraordinary events supremely straightforward. We’re agile at navigating through changing or evolving briefs and endeavour to accommodate clients’ requests so the resulting event matches or surpasses their vision. We also conduct a thorough debrief post event to identify successes as well as areas for improvement, reinforcing our dedication to excellence.
Best Venue (over 1,100 attendees theatre style)
Copper Box Arena
The Copper Box Arena, fondly known as the ‘Box that Rocks’ during the 2012 Olympic and Paralympic Games, the third largest arena in London. It is fast establishing itself as the capital’s most unique entertainment and events venue having hosted a wide range of events from conferences, trade shows, product launches through to international sporting competitions, music events and TV shows.
The flexible auditorium design allows the main seating blocks to be tucked away, providing an open, pillar-free floor area of 2,712m2. The Arena also offers event facilities including staging, mother grid and full blackout, while backstage there is a host of production areas for your teams to make use of.
The Arena is emerging as a pivotal venue for esports, playing host to some of the UK’s largest events, including APEX Legends Global Series, Rocket League RLCL Spring Major and League of Legends.
The Arena’s trajectory has been one of continuous growth and achievement. Over the past 4 years, the Arena has seen an increase of events revenue by over 300%.
GLL, the current operator of the venue, is dedicated to embracing the digital revolution of sports and entertainment at this versatile state of the art Arena.
Emirates Old Trafford
Emirates Old Trafford is a sustainable, multi-purpose venue with a reputation for hosting world-class cricket events, iconic music concerts, inspirational conferences and much more.
2023 marked the completion of a £75 million redevelopment of Emirates Old Trafford into a truly world class multi-purpose venue over the past 15 years.
Ahead of the Ashes Test Match in September, a new facility – featuring an extension to the hotel, increasing the overall capacity to 250 premium bedrooms, two outdoor terrace areas, and a restaurant and event space, The Edge – further enhanced the stadium’s meetings and event capabilities.
In the last decade, the conference and events business, including its hotel, has grown to play a significant part in the annual revenues generated by Lancashire Cricket.
The venue has consistently grown its turnover and client base as it has expanded, hosting major blue-chip organisations such as Amazon, Google, and AO, and becoming an annual host for major B2B conferences.
In 2023, Emirates Old Trafford scaled new heights with record revenues for its conference and events business, registering a 25.4% year-on-year increase. The on-site hotel witnessed a similar trend with a 21.2% year-on-year growth, proving clients ongoing demand for venue.
Hilton Birmingham Metropole
During 2023, Hilton Birmingham Metropole celebrated its most successful year to date, achieving its highest turnover in its 47-year history and welcoming 19% more events than in 2022. But while the team are delighted by the business’ achievements, it is the venue’s focus on people that has allowed it to stand out. Although HBM has a long-standing reputation as a reliable and trusted venue for the corporate events market, recently it has also become known for its forward-thinking inclusive culture. This has never been more true than in 2023, when it looked to build on the success of the recent redevelopment by investing in its people and completely redefining event industry recruitment.
With the ongoing lack of diversification within meetings and event, its team took the decision – as part of a wider recruitment strategy – to diversify its staff, its skill set, and its representation, by specifically targeting those with different abilities as well as underrepresented groups who may be facing barriers to employment.
What became known as their ‘A Place for Everyone’ workplace programme has seen HBM forge relationships with inspiring partners such as the Down’s Syndrome Association and Aurora Foxes, and revolutionised their approach to people.
Hilton London Metropole
Hilton London Metropole is the largest Hilton outside the US, boasting 1,100 rooms and exceptional event capacity, with 35+ meeting rooms, three expansive ballrooms, and a central London location. Following a major transformational refurbishment from 2020 to 2021, we now have a whole new look.
Our hotel attracts clients worldwide due to our unique capabilities of offering everything under one roof. Our flexibility and versatility attracts a diverse range of clients including Pharma, Tech and Associations as we impress with our exceptional customer service and award winning events team. We are proud to lead with sustainability, with various initiatives from little details such as our recyclable staff uniforms, to our big commitments such as offsetting the carbon emissions for every meeting and event held at our hotel with our partner ClimeCo.
Our team pride themselves for exceptional customer service, offering a personalised and proactive approach, and hands-on event solutions. Our banqueting facilities, private dining rooms, and diverse catering options accommodate up to 2000 covers, emphasising flexibility, sustainability and innovation. Cutting-edge equipment and partnerships with industry experts such as Encore enhance event experiences, while drone footage and personalised videos provide clients with an effective preview to envision their event with us.
InterContinental London – The O2
We are thrilled to present the InterContinental London – The O2 hotel for consideration in the category of Best Conference/Event Venue for over 500 attendees. Our venue stands as a beacon of excellence in the conference and events industry, offering unparalleled service, state-of-the-art facilities, and a commitment to exceeding the expectations of our clients and guests.
The InterContinental London – The O2 has been a cornerstone of luxury and sophistication since its inception in January 2016. Situated on the iconic Greenwich Peninsula, our venue boasts stunning views of the River Thames and Canary Wharf, providing a picturesque backdrop for any event. In recent years, we have undergone extensive renovations to enhance our facilities and elevate the guest experience. These renovations have included modernising guest rooms, upgrading event spaces, and integrating cutting-edge technology to ensure seamless connectivity and functionality.
Mercure/Ibis London Earls Court Hotel & Conference Centre
The (Mercure &) Ibis London Earls Court is ideally located in South West London, nearby prosperous neighbourhoods like Chelsea, South Kensington and Fulham. The hotel features 508 bedrooms and 140 underground parking spaces, as well as excellent connectivity to key airports, train stations and major landmarks. The London Suite is part of ILEC & the most flexible and versatile ballroom. It can be cleverly partitioned to accommodate an array of room sizes. The venue covers over 1200sq. m. area and comes with 5 breakout rooms on the 2nd floor of the attached 4-star hotel, which makes ILEC the optimal choice.
Whether you are searching for a space for an exhibition, a meeting, an award ceremony or Christmas party, our notable staff will be prepared to execute the event you need and desire.
The Conference Centre is outfitted with unparalleled interiors and sound dynamics like no other. With facilities like an in-house surround system, extravagant LED lighting capable of adapting to the colour combinations of the clients’ needs, accommodating staff members catering to the demands of the clientele and incredibly responsive professionals to provide complete support from enquiry stage until end of the event, you can expect value for money.
QEII Centre
The Queen Elizabeth II Conference Centre (QEII) is the largest dedicated conference and events venue in Central London. Since 1986, the world-class QEII Centre has hosted a huge variety of meetings and events, from major international government conferences to exhibitions and events for the corporate and association sectors, to dinners and award ceremonies.
The QEII Centre was designed and built with versatility and flexibility in mind, and its 32 adaptable spaces offer a range of capacities and layouts to suit a variety of event requirements. 319 events were held at the venue in 2023, including several long-standing clients and one which returned for its 29th year.
QEII Taste, by Levy UK + Ireland, is the QEII Centre’s award-winning caterers who go above and beyond to deliver an exceptional dining experience for guests that not only tastes great but strives to be as sustainable as possible.
Awarded the Sustainability Award for Catering at the London Venue & Catering Awards in November 2023, QEII Taste has implemented a wide range of climate initiatives to achieve by 2027, with over half already accomplished.
Royal Armouries & New Dock Hall
Royal Armouries & New Dock Hall has been Leeds’s premiere conference venue for almost a quarter of a century.
With 13 versatile rooms that can cater from 20 to 2500 delegates, striking waterfront views and excellent connectivity by road, rail, air (and even water!), it’s easy to see why it has hosted over 380 national and international high-profile exhibitions, conferences, award dinners, Christmas parties, and product launches every year.
Following a spectacular £1.25M refurbishment, the venue has renamed some of its conference and meetings spaces to reflect the contemporary look. It has earned a reputation for great delivery and exceptional customer service and will be pleased to welcome back CHS Leeds, UKREiiF, Climb UK and many more repeat visitors this year.
New for 2024 is a calendar of events for The Square, an outdoor space that can cater for 10,000 standing. It will host a monthly farmers market of home-made produce and artisan gifts in collaboration with Little Bird, Classic Car event as well as providing additional, immersive space for large-scale conference and expos. It will also plunge into the Jurassic era during half-term with a number of family-friendly events including Comic-con, Anime festival and Jurassic Earth dinosaur show!
Tobacco Dock
Tobacco Dock offers corporate clients immense scope for creative and innovative events. Stunning historical details of our Grade 1 listed building marry with an immense tech infrastructure and cutting-edge facilities to create a thoroughly modern venue. We deliver global conferences, all hands meetings and offsites for an array of industries, from tech to service providers, retail to banking and plenty more.
Outstanding customer service lies at the heart of the Tobacco Dock offering, with dedicated ops and sales team managers for each booking, multiple site visits, extensive service partner list and thorough debrief.
Our dry-hire basis provides clients with the opportunity to create completely original events. Meanwhile, we offer full event management packages throughout the venue for time-strapped clients as well as comprehensive DDRs in our Dock Gallery and East Dock spaces.
Generous WiFi 6 capacity with 10Gb bandwidth and the ability to simultaneously support up to 8,000 devices, makes us a popular choice with clients from the Tech and FinTech industries, and live events looking to stream their content.
Our in-house catering team, Tobacco Dock Food, provides award-winning and versatile menus, from sit-down formal banquets to informal street-food options, with a focus on seasonal and locally sourced produce.
Best Venue (500-1,100 attendees theatre style)
Business Design Centre
It’s been quite the year at the venue, from being named a Superbrand and seeing the business recognised as one of The Sunday Times Best Places to Work, to developments across the business addressing DE&I and our commitments to people and planet as a newly certified B Corp. The venue was delighted to welcome over 100 events in 2023 and were happy to once again host many long-standing events as well as many second editions of shows that had launched the year before. The team at the BDC, love the events they host and work hard to exceed client expectations, ensuring that the events held at the venue are a success. They endeavour to maintain the highest standards of customer service, taking a multi-layered approach to getting feedback and implementing change for the benefit of organisers, attendees, and day to day venue users.
Chelsea FC
The flexible and attractive array of event spaces available at Stamford Bridge allow for a high-standard delivery of events of all sizes, from intimate private meetings overlooking the iconic pitch to large-scale events.
Church House Westminster
Church House, Westminster, situated in London’s prestigious Westminster district, is a renowned venue recognized for its elegance, functionality, and spiritual ambiance. Originally constructed in 1939 by the esteemed architect Sir Herbert Baker, it served as the administrative hub for the Church of England before transforming into a premier conference venue while retaining its historic charm. Its central location offers unparalleled accessibility, with proximity to iconic landmarks and convenient transportation links.
The venue boasts state-of-the-art facilities, including the impressive Assembly Hall and 18 versatile rooms equipped with cutting-edge audiovisual technology. Partnering with Searcy’s, it offers delectable catering options focusing on sustainability and inclusivity. Church House prioritizes sustainability, employing eco-friendly initiatives and aiming for Net Zero emissions.
Dedicated to providing personalized experiences, Church House emphasizes customer service, with each client receiving a dedicated events coordinator. Testimonials highlight the venue’s success in creating unforgettable events, fostering long-lasting relationships with clients. With its flexibility, commitment to sustainability, and exceptional customer service, Church House stands as a beacon of excellence in the events industry.
Convene 100 Stockton
Convene is a global hospitality company that designs, builds, and manages premium meeting, event, and flexible office spaces. Convene 100 Stockton marks the very first Convene location in San Francisco, bringing a brand new, full-service corporate meeting and event venue to the heart of the bustling Union Square neighborhood.
Located in the newly updated 100 Stockton building, the ground floor features a dedicated Convene lobby, providing guests with exclusive elevator access to the premium venue space. The location spans 53,000 square-feet and comprises seven unique meeting rooms, each of which can be custom-configured (and some rooms even combined) to accommodate various event types from company town halls, conferences with breakout sessions, classroom-style learning, corporate social events, and more. The largest meeting room can accommodate just under 670 and a full-buyout of the space affords a total capacity of approximately 1,900 guests. Convene 100 Stockton thoughtfully integrates technology into its spaces, providing built-in video cameras, microphones, speakers, and video screens, allowing clients to seamlessly extend the event to virtual participants.
The design of Convene 100 Stockton celebrates “Karl, the Fog,” San Francisco’s illustrious weather phenomenon, and features an ethereal statement light fixture as well as reflective art and decor.
De Vere Beaumont Estate
De Vere Beaumont Estate was originally built in the 14th Century as a private home for Lord Weymouth. In 2016 the property started a £15 million repositioning project which completed in summer 2022. This encompasses the creation of new luxury bedrooms, opening of 1705 Restaurant and Bar, renovation of the Beaumont Restaurant, refurbishment of the main reception, Gym, and all communal areas, 429 bedrooms and an overhaul of the property’s 45 meeting spaces to bring them in line with De Vere’s Smart Space meetings concept.
De Vere Grand Connaught Rooms
Standing on Great Queen Street, which connects Covent Garden with Holborn in the West End of London, is the Grade II* listed De Vere Grand Connaught Rooms. With a history dating back to 1775, the building has long been an important event venue, and was once home to the original Freemasons’ Tavern before becoming a hotel in 1909. Since then, the venue has hosted some of the world‘s leading politicians, royalty and celebrities with its grand Georgian architecture and art-deco interiors offering 37 exceptional spaces for a wide range of conferences, exhibitions, meetings, training and weddings.
London Hilton on Park Lane
London Hilton on Park Lane stands as a testament to British hospitality, rooted in tradition yet embracing modernity. Since its inception in 1963 as the first Hilton property in the UK, the hotel has epitomised excellence, offering guests unparalleled luxury and service. Recently undergoing significant renovations, the hotel has seamlessly blended timeless elegance with contemporary sophistication, ensuring an unforgettable experience for every guest. With its prime location overlooking Hyde Park and proximity to London’s top attractions, the venue attracts a diverse clientele ranging from corporate events to social gatherings. Our commitment to personalised service and attention to detail sets us apart, ensuring that every aspect of our facilities meets the unique needs of our clients. From bespoke menus crafted by our executive chef to cutting-edge audiovisual technology provided by our trusted partners, we strive for excellence in every interaction. Our success in attracting and retaining clients speaks volumes about the quality of service we provide, while our dedication to social impact and environmental sustainability underscores our commitment to responsible hospitality. As we continue to innovate and evolve, London Hilton on Park Lane remains a beacon of distinction in the heart of the capital.
Nottingham Venues
Nottingham Venues is a collection of independent venues specialising in meetings and events, set in the beautiful grounds of the University of Nottingham. By bringing together all the University’s conferencing, hotel, and event space, we provide an unrivalled guest experience. We employ 270 people and welcome tens of thousands of guests and delegates each year.
Our venues bring economic benefits to Nottingham and are an important part of the city’s business community. We host large scale events for leading businesses (inc Amazon and Boots) and public sector organisations (The NHS) whilst also providing meeting space and conference facilities for smaller businesses and start-ups. We have also hosted The Labour Party and TV productions including BBC Question Time which has booked with us for 3 years running.
Nottingham Venues comprises 4 individual venues, The East Midlands Conference Centre, The 4* Orchard Hotel and Restaurant, The Jubilee Hotel and Conferences, The David Ross Sports Village, and Campus Venues, but all venues are linked. It is the relationship between the venues and how we provide guests with a huge range of options to provide a bespoke experience that makes Nottingham Venues truly unique.
Wyboston Lakes Resort
Wyboston Lakes Resort offers excellence in event hospitality, offering a comprehensive array of services and facilities tailored to meet the diverse and evolving needs of clients spanning various industries. With a rich legacy spanning over four decades, the resort has recently undergone a transformative £10 million renovation endeavour over the past five years. These extensive enhancements encompass refurbished meeting rooms, the creation of exclusive event spaces, and the implementation of cutting-edge technology, collectively crafting a versatile and dynamic environment suitable for events of all scales and complexities.
Distinguished by its unwavering commitment to prioritising client satisfaction, innovative methodologies, and unparalleled customer service, Wyboston Lakes has not only achieved commendable levels of customer retention but also successfully attracted new clients, thereby securing multi-year contracts and fostering a loyal clientele base. This steadfast dedication to excellence and unwavering focus on enhancing the delegate experience underscore the resort’s position as a trusted industry leader.
With its state-of-the-art facilities, bespoke services, and a relentless pursuit of innovation, Wyboston Lakes Resort has solidified its reputation of event excellence, making it an undeniable frontrunner for the esteemed Conference Awards’ Best Conference Venue (Under 500 Delegates) accolade.
Best Convention Centre
ACC Liverpool
ACC Liverpool is an interconnected arena, convention and exhibition centre and hotel – on the banks of the world-famous Liverpool waterfront. Our flexible facilities enable us to create impactful events that deliver unique experiences for clients and delegates, and we have developed a reputation for exceptional service delivery. Since opening in 2008, we have become a market leader, hosting over 1,800 conferences and welcoming over 1.5 million delegates from all over the world, generating over £2.1 billion for the local economy. Highlights include the Labour Party Conference and the Eurovision Song Contest 2023. Aligning our venue and destination helps enrich clients’ experience and we connect clients to our wider city network at the heart of the city, raising the profile of every event. We are one of the most technologically advanced venues in the country and the first venue in England to develop an Event Legacy toolkit and an Inclusivity Toolkit for event organisers. The high-profile events being held in our venue are testament to the city’s regeneration. ACC Liverpool has established itself as a major contender in the meetings and events industry and, more significantly, on the international map as a place where exciting things happen.
ExCeL London
2023 was ExCeL London’s busiest year ever. Hosting 375 diverse events and welcoming 4 million visitors, with all events returning to, and even growing on, their pre-pandemic numbers.
The venue continued its goal of championing sustainability and innovation within the industry, invested hundreds of millions in venue enhancements and infrastructure, and achieved an 89% satisfaction rating amongst organisers.
The team continue to put customers at the heart of everything they do, ensuring organisers, visitors, exhibitors, and sponsors have their best event experience at ExCeL.
Harrogate Convention Centre
Situated in the picturesque spa town of Harrogate, Harrogate Convention Centre is one of the leading conference venues in northern England. The venue features 12 event halls providing 13,700 sqm of flexible space, including a 2,000-seat auditorium and a listed Edwardian theatre.
HCC hosts over 150 events annually, ranging from conferences and exhibitions to banquets and entertainment. Major clients include national and international associations, unions, faith organisations, corporates and exhibition organisers, with many client relationships going back decades.
Not only does HCC excel in the top three criteria for a venue – destination, accessibility and facilities, we are also known for impeccable customer service provided by an experienced and friendly in-house team that assist clients throughout the event lifecycle. Constant facility upgrades enhance client experience and sustainability. Feedback highlights the exceptional customer service and solutions-focused approach, ensuring clients feel supported.
To strengthen existing client relationships and attract new business, we maintain an annual sales and marketing activity calendar, including industry memberships, industry awards, networking events and ongoing social media to enhance brand awareness. Year 23/24 saw extraordinary business performance at HCC, with the highest lettings income since 2014, testifying to the success of our sales and marketing strategy.
ICC Belfast
ICC Belfast, Northern Ireland’s only purpose-built international convention centre, plays a leading role in attracting international visitors to the region from which an additional £209M in direct economic impact is targeted by 2030. The hybrid-by-design venue has hosted premier events including CYBERUK, One Young World Summit and UKSPACE over the past year.
At the heart of this are ICC Belfast’s people whose vision is to create a world-class stage where people make great things happen. In order to future-proof the business and ensure it delivers socially, culturally and economically for the team, visitors and Northern Ireland, ESG is at the heart of every decision made.
The venue is committed to operating in an ethical and responsible way. In the last 12 months, ICC Belfast ongoing commitment to diversity and inclusion has earned a bronze accreditation from Diversity Mark. The venue is also helping to tackle local food poverty as a founding partner of Visit Belfast’s social impact project, Changing the Menu. For Good., which received the 2022 GDS-Movement’s Innovation Award. The venue is proud to be the first purpose-built conference venue on the island of Ireland to receive the Green Meetings Gold Award, accredited by Green Tourism.
ICC Birmingham
From welcoming 350,000 delegates from across the globe to its venue in the past 12 months, to bringing large international events to the city of Birmingham, it has been a year to remember for the ICC.
Building on the buzz of the Birmingham 2022 Commonwealth Games, contracts have been secured for large-scale sporting events including SportAccord and the International Working Group (IWG) on Women and Sport.
These contract successes have been underpinned by an investment in its facilities – from opening an innovative chef’s table offering in the venue’s main production kitchen, a first of its kind in the industry, to new technological options including a stunning media wall to wow delegates.
The venue has invested £3million in venue technology in 2023, but there is more to come, with a further £1.3million in 2024.
It has also placed a priority on delegate health, nutrition and wellbeing, being the first UK venue to achieve RaisingNutrition accreditation, showcasing a commitment to raising nutritional standards in its food offering.
Mercure/Ibis London Earls Court Hotel & Conference Centre
The (Mercure &) Ibis London Earls Court is ideally located in South West London, nearby prosperous neighbourhoods like Chelsea, South Kensington and Fulham. The hotel features 508 bedrooms and 140 underground parking spaces, as well as excellent connectivity to key airports, train stations and major landmarks. The London Suite is part of ILEC & the most flexible and versatile ballroom. It can be cleverly partitioned to accommodate an array of room sizes. The venue covers over 1200sq. m. area and comes with 5 breakout rooms on the 2nd floor of the attached 4-star hotel, which makes ILEC the optimal choice.
Whether you are searching for a space for an exhibition, a meeting, an award ceremony or Christmas party, our notable staff will be prepared to execute the event you need and desire.
The Conference Centre is outfitted with unparalleled interiors and sound dynamics like no other.
With facilities like an in-house surround system, extravagant LED lighting capable of adapting to the colour combinations of the clients’ needs, accommodating staff members catering to the demands of the clientele and incredibly responsive professionals to provide complete support from enquiry stage until end of the event, you can expect value for money.
P&J Live
Opened in September 2019, the £333 million, 48,000 sqm state-of-the-art development, P&J Live, is designed as a multi-purpose event space, boasting 10,000 seated capacity arena, 7 conference spaces, 11 meeting rooms and 4 exhibition halls.
Replacing AECC, P&J Live is the largest venue in North Scotland, built with flexibility in mind. Each conference build is bespoke, offering dynamic set-ups to almost every size of convention. Ideally situated next to Aberdeen International Airport, it benefits from excellent road and rail connectivity. Two on-site hotels provide a massive advantage for delegates and organisers alike.
Most Versatile Venue (up to 1,200 theatre style)
30 Euston Square
Located in the heart of London, 30 Euston Square is a versatile venue set over seven floors featuring state-of-the-art facilities and cutting-edge technology.
The venue has built a strong heritage for connecting people together with a range of flexible and purpose-built spaces, alongside 41 boutique bedrooms, to host one-day or multi-day events from conferences and meetings to receptions and award ceremonies.
Situated between Marylebone and Euston mainline stations and close to Kings Cross St Pancras, it’s one of the best-connected events locations. Accommodating up to 300 guests, it features a purpose-built auditorium and screening room, complemented by intimate spaces suitable for boardroom-style gatherings and 41 bedrooms for overnight delegates.
The venue’s prominent location and high-tech facilities naturally attracts a variety of clients from all industries, with its current client base spanning over 40 different sectors, with an impressive level of repeat clients. This, combined with first-class service, high quality locally produced food and drink menus and a commitment to exceed the customer experience at every opportunity, allows 30 Euston Square to be a leading event venue.
Athena Events
Athena, a heritage venue in the centre of Leicester, is renowned for its versatility. Designed as an art-deco Odeon cinema in 1936, it then became the Grade II listed Athena in 2005 after thoughtful restoration centred around the idea of becoming the Midlands’ most dynamic and flexible event space, whilst retaining the grandeur and extravagance of its architecture.
Athena has spent the last 18 years perfecting their product, and are at a juncture where they have seamlessly married state of the art technology with the rich history that surrounds their venue, creating a multi-disciplinary events space that can cater for every type of event from high-profile banquets, opulent weddings, corporate conferences, packed concerts, meetings, talk shows, parties, exhibitions and more. The venue is not only unique in itself but in the way it functions, with every aspect of their events, including tech, catering and planning, facilitated in-house, meaning that every event can be customized, and that no two days at Athena are ever the same.
Chelsea FC
Stamford Bridge caters for a host of diverse, innovative and community-led events including, but not limited to, pitch events, charity and government activations, large multi-day trade shows and exhibitions and social media backdrop events. Alongside this, the stadium venue also regularly hosts conferences, evening dinners, parties and concerts. The 2023/2024 season has been the busiest football season on record, yet the Non Matchday Team are on track to have their best business year to date.
Frameless
Having celebrated its first birthday, Frameless continues to change the landscape of events in London, allowing clients to explore a world of endless possibilities through cutting-edge projection technology. In 2023 Frameless hosted events for ITV, Creed, La Mer, BBC and New Balance as well as numerous corporate clients wanting to break away from the confines of a traditional event format and venue.
Working closely with the in-house creative team, Frameless clients can immerse themselves in its multi-award-winning content or create something truly unique for their event. Its catering partner, Rhubarb Hospitality Collection offers full event planning, ensuring each event is delivered to perfection.
One Great George Street
This stunning venue, located just a stone’s throw away from Westminster’s Houses of Parliament, offers 21 flexible spaces including its Great Hall, State Rooms and two theatres. It is particularly attractive to event organisers because it is a prestigious yet affordable venue which offers exceptional in-house catering and audio visual services, and champions accessibility and sustainability at every level. Clients are awarded a huge level of flexibility in terms of the event spaces, food and beverage and audio visuals – both in terms of customizing the venue’s extensive in-house offering or choosing to bring in external suppliers. One Great George Street enjoys high levels of both new and repeat customers due not only to its beauty and enviable location, but most importantly, to its exceptional customer service.
Outernet Venues – HERE at Outernet
HERE at Outernet was purpose built to host multi-format private events, live music shows, club nights and so much more. Every detail has been carefully curated to provide the best experiences for clients and guests alike, and to service the needs of the events industry. Our venues are situated within the Outernet district, which is brought to life by a collection of multimedia screens and immersive spaces, which can be activated as part of any event and offer seamless end-to-end brand experiences. HERE at Outernet is our 1,500-capacity venue based in central London, only a hop, skip and a jump from Tottenham Court Road station. HERE at Outernet is a feat of modern engineering that has been modelled to include a 13.5 x 5m upstage LED screen, state-of-the-art lighting rig, d&b sound system, and an in-house stage. We have the perfect blend of state-of-the-art facilities, charm, convenience and accessibility. Not only can we host a variety of events, but we can facilitate nontraditional formats that cater to a diverse range of people, which is an important consideration when planning an event in 2024. The flexibility and versatility of the venue is something that sets us apart from typical venues.
The Honourable Society of Lincoln’s Inn
The Honourable Society of Lincoln’s Inn is a 11-acre estate based in Holborn. The estate is home to beautiful, listed buildings, historic Halls, cleverly renovated unique rooms, modern conference facilities as well as beautiful private gardens. All surrounded by the spectacular architecture within the heart of central London.
Lincoln’s Inn’s charming juxtaposition of old and new showcases the venue’s extensive history in Grade I and II listed buildings with contemporary facilities and award-winning in-house catering. This fantastic venue remains relatively unchanged throughout the centuries. Internally, It is constantly evolving and adapting to remain relevant and in touch with the needs of the modern world, whilst staying true to its purpose and celebrating its long and interesting history.
The venues versatility is captured in its charming combination of old and new, steeped in tradition and suitability, the venues flexibility and options offered allows clients to host an event in a truly versatile setting for any event any event no matter the size.
Vacherin – Events@No 6
Events@No6, established in 2019, seeks recognition for the “Most Versatile Venue” award. Renowned for adaptability and innovation, our recent upgrades, including a 163” LED Video Wall, ViewSonic 136” video monitor, and Sennheiser mobile connect, showcase our commitment to a modern and flexible space. Embraced by diverse clients, from NHS East London Foundation Trust to corporate giants and students, we epitomize versatility.
Our attractiveness lies in customization, offering a blank canvas for clients to realize their visions. Technology integration, state-of-the-art audiovisual equipment, and a dedicated technical team ensure seamless event experiences. Customer service excellence is exemplified by creating a winter wonderland journey and exceeding expectations.
In catering, our sustainable approach, customizable menus, and accolades for Sustainable Supply Chain highlight our commitment. Client acquisition and retention success, exemplified by partnerships with NHS East London Foundation Trust, showcase strategic initiatives.
Events@No6’s uniqueness is underscored by Sennheiser mobile connect integration and culinary innovation. More than a venue, we are a dynamic space where versatility, innovation, and client satisfaction converge. Grateful for consideration, we anticipate the chance to share our success story with esteemed judges.
Whittlebury Park
Whittlebury Park, has evolved into a hub of innovation and adaptability in event hosting. The annual Core Bike Show, held since 2006, exemplifies our dedication, versatility, and excellence. Our venue, with 26 purpose-built meeting rooms, transforms into a vibrant space for bike enthusiasts during the show. Our team orchestrates a seamless setup, utilising unconventional spaces to streamline the bustling build schedule.
Our commitment to excellence is evident, from repurposing our largest banqueting suite into a main restaurant to hosting collaborative planning sessions with key stakeholders. This dedication has attracted diverse industries to embrace our unique setup. As family owned and run, we prioritise collaborative relationships with our clients, ensuring events exceeds expectations.
For instance, we hosted the Mercedes F1 Team’s annual Christmas party in 2010, which became a recurring tradition with another F1 team, Alpine F1. Our innovative spirit was further demonstrated when we orchestrated a Masquerade Ball for 1200 guests, leveraging our estate’s sprawling grounds and collaborative approach.
For this event, our team coordinated various elements, including entertainment, transportation, and catering, going above and beyond, exceeding client’s expectations. We’re committed to crafting events that surpass expectations, embodying our core values of listening, caring, and delivering excellence.
Sustainability Award for Venues
BMA House
As the home of the British Medical Association, BMA House has long recognised the importance of sustainability, the achievement of which has long-term benefits for health and wellbeing. In 2019 BMA House commissioned an eco-audit to evaluate consumption, emissions, waste and usage. The ultimate goal was to gain a true picture of the venue’s environmental status and to subsequently create a carbon descent plan. This plan, called internally the ‘BMA Carbon Neutral Pathway’ outlines clear goals and steps on the journey to becoming carbon zero by 2030. Many initiatives have already been undertaken, leading to a wide variety of accolades and awards. However, BMA House is continuing to look for new ideas and actions that will accelerate its carbon zero journey. Of particular challenge for BMA House is the nature of the building. As a Grade II listed venue there are changes to the venue that are physically difficult, however, we have an emerging estates strategy that will see the building’s infrastructure replaced so that we can substantially reduce our carbon footprint and use energy from 100% renewable sources. This is part of our continued efforts to be the best, measure our results and share best practice with our peers.
Business Design Centre
Undoubtedly the highlight of this year was the BDC achieving B Corp Certification, the first venue in the UK of its kind to do so and the culmination of over 18 months work. The final stage of the process was to incorporate wording into the company’s articles of association that legally demonstrates the shareholders and directors will prioritise people and planet alongside profit; tying ESG into corporate governance at the highest level. It has been twelve months that have also demonstrated, targets do not just sit alone at any one level, but that the whole team are being held accountable for actioning change. In 2023, the venue had reduced it’s carbon footprint by 73% over the last four years and continued to embed practices and procedures that supported events, their organisers and those attending in working to leave an improved impact on the environment.
Coventry Building Society Arena
Coventry Building Society Arena, one the UK’s most versatile venues for live sport, music, conferences and exhibitions, launched a new venue-wide sustainability initiative following the most turbulent period in its history.
Under new ownership it has made great strides with sustainability, attracting 1.2 million visitors and hosting 592 events in 2023.
Measures introduced include reusable cups, biodegradable packaging and fully-sustainable cutlery. The strategy included collaborating with Skoot, Go Green, Green Apple, Bidfood and TRACE by Isla to drive eco-friendly practices.
Over the last 12 months the venue has recycled 282.66 tonnes of waste, which accounts for more than 95% of all waste at the Arena.
The sustainability strategy aims to ensure eco-friendly practices are reflected in infrastructure, partnerships, and community engagement.
Coventry Building Society Arena has ambitions to be the greenest, cleanest and community conscious stadium in the UK, and the greenest in the Midlands.
Events at Ascot, Ascot Racecourse
Founded in 1711 by Queen Anne, Ascot Racecourse covers 264 acres with the grandstand stretching almost half a kilometre. Welcoming hundreds of thousands of guests every year, the venue is committed to reducing the environmental impact of events on every scale, intent on proving that delivering a spectacular occasion to remember, and minimising waste, carbon emissions and energy consumption can go hand-in-hand.
Ascot’s ‘Racing to Zero’ report outlines targets to reduce waste, helping to develop the business’ culture and educate employees, suppliers and clients. Recent successes include the implementation of a Building Management System to optimise energy usage and data collection, resulting in significant reductions, e.g. 70% cut in lighting energy consumption.
The venue generates its solar power and embraces green diesel, rainwater harvesting, and reduced hot water storage. Recycling efforts include partnerships for closed-loop systems, and catering involves plant-based packaging, locally sourced produce, and impactful donations. Biodiversity projects span beehives, nesting encouragement, and wildflower meadows across its vast green space, showcasing a holistic approach to sustainability.
Since joining a new carbon offsetting programme, Ascot is well on the way to announcing the plan for its second reduced emission enclosure at Royal Ascot, which is a significant priority for 2024.
Exclusive Collection
Exclusive Collection is the UK’s first hotel brand to achieve B Corp certification. Founded more than 40 years go we’ve always taken a conscientious approach to business; underlined by awards including AA Eco Friendly Hotel Group, Danny Pecorelli, our MD’s, Lifetime Achievement Award for Sustainability in 2022 and South Lodge’s Catey for sustainability in 2023.
Gaining B Corp certification has led us to legally commit to considerations that go way beyond profit. We’re now bound to consider, improve and plan around: purpose, our people and the plant.
We’re aware that event planners look for businesses with a shared, conscientious outlook and who can help fulfil their organisation’s ESG policies. We’ve delved into the planner and delegate journey and can provide tangible outcomes, actions and impacts at every stage of the event.
Going forward in 2024/25 we are launching luxe-lakeside lodges at South Lodge and Ansty Hall joins the Collection. We’re also on target to increase our score when our B Corp certification is re-assessed.
We are using our business and our clients’ events as a force for good.
Hilton London Metropole
Hilton London Metropole stands as the largest Hilton Hotel outside the US, boasting 1,100 rooms and an impressive event capacity. We are proud to lead with sustainability, and maximise our decision making to minimise our carbon footprint. With extensive waste management, we are committed to sending zero waste to landfill, all food waste to compost, with any remaining waste recycled or incinerated for energy. Our rigorous team member training enhances the creativity and efficiency of our waste management.
Sustainability initiatives are woven into our guest experience, from eco-friendly door hangers, local sourcing for our restaurants and bars, using 100% renewable electricity and eliminating single-use plastics, to name a few. We also partner with ClimeCo for carbon offsetting, offering a competitive edge and attracting clients valuing sustainability for their meetings and events.
Our ongoing partnership with The Felix Project has extended to over 73,000 meals packaged and donated to support vulnerable individuals in our local community. Inclusivity is also a core value, exemplified by our partnership with the Down Syndrome Association. Our internal ESG committee, maintains our strong commitment to sustainability, fostering awareness and co-ordinating initiatives to support our environment, local community, guests and team members.
RCP London Events
The Royal College of Physicians (RCP) is over 500 years old and currently in its fifth home since 1965. This iconic Grade 1 Listed modern building overlooking Regent’s Park houses an award-winning conference and events centre and offers highly versatile facilities, including tiered auditoriums, conference, meeting, exhibition and dining spaces as well as a medicinal garden and a museum.
Operating in a Grade 1 Listed building and as part of an organisation that is over 500 years old is challenging when it comes to sustainability. Yet, we are the first and only royal college to achieve the Carbon Trust Standard and we also hold ISO 14001 standard certification for environmental best practice.
Sustainability is a key part of the RCP’s everyday operations across all areas of the business including catering, waste management, energy and with the suppliers and service partners we work with.
Wyboston Lakes Resort
Wyboston Lakes Resort stands as a beacon of sustainable development in the hospitality industry. Spanning 380 acres, this once modest family-owned business has evolved into a premier destination, underpinned by a steadfast commitment to sustainability. The resort integrates sustainability through energy efficiency, waste reduction, local sourcing, and biodiversity efforts. Notably, its green energy journey includes significant investments in solar panels and storage batteries, aiming for complete self-sufficiency in green energy by 2027.
The resort embarked on innovative initiatives like the Room2Grow tree planting program, engaging guests in carbon offsetting, and maintaining a nature reserve in collaboration with the Wildlife Trust. These efforts, alongside local community support and sustainable supplier partnerships, underscore the Resort’s comprehensive approach to sustainability.
Projected to achieve Net Zero Carbon Emissions by 2027 for scopes 1 and 2, and by 2040 for all scopes, Wyboston Lakes Resort’s commitment is further solidified by signing the Net Zero Carbon Events Pledge. With numerous awards and accreditations, such as from Greengage, Green Tourism, and the Science Based Targets initiative, the resort not only showcases its sustainability leadership but also its broader commitment to social responsibility and economic sustainability, aspiring towards a future of pioneering sustainable practices in the hospitality industry.

