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Best Conference Venue Customer Service
De Vere Wokefield Estate
De Vere Wokefield Estate completed a £20m refurbishment in 2018, transforming the property into a stylish, contemporary hotel and meeting venue. The estate covers 250 acres, and has 376 bedrooms and 34 meeting spaces to accommodate up to 500 guests.
The estate has an 18-hole golf course designed to US PGA Standards, plus Europe’s largest ‘rope course’ and a range of team building activities run by the on-site team building company. The scope and scale of the venue means it attracts and retains organisations large and small, local and from further afield, including Lindt, Lego, Deloitte and HSBC.
Colleagues are recognised and rewarded for their achievements and participate in regular training and development activities. The team is enthusiastic, motivated and well-nurtured, taking a proactive approach to delivering exemplary customer service, putting the customer at the heart of everything they do. While a high-quality baseline service level is firmly adhered to, each customer is treated as an individual and the approach tailored to their requirements.
As a recent customer said: “From the stunning venue, to the fantastic event facilities, the delicious food and the excellent team building facilities, the venue was the perfect choice. What really shines are the incredible people.”
Amba Hotel Charing Cross
Founded in 2003, glh Hotels is London’s largest hotel owner-operator, creating memorable moments for guests whilst delivering unforgettable hospitality.
With 5,000 rooms and 120 meeting and event spaces across four distinct brands and 17 outstanding locations, glh Hotels is at the heart of great London hospitality.
99 City Road Conference Centre
99 City Road Conference Centre is a 300-capacity conference, exhibition and event venue within the headquarters of global satellite company, Inmarsat. Originally designed as an in-house event space for Inmarsat, 99 City Road opened to the public in 2001. Since then it has re-branded, gone through extensive refurbishments and has become a key player in the London conference scene with excellent client retention and year on year growth.
King’s Venues is the conference and events department for King’s College London. The University operates across five London campuses with over 30,000 students and a turnover of nearly one billion pounds per annum. In the last year we have hosted over 8000 internal and external events ranging from a meeting for six guests up to 1200 guests attending a national business start-up symposium.
At the core of our business is “Fit for King’s” our customer service programme. Fit for King’s was created six years ago with the vision to provide a “World Class service to a World Class University”. Central to this vision are a set of commitments that all our staff are expected to adhere to: Knowledgeable; Inclusive; Naturally Friendly; Growth; Service standards.
With a well-established events team and hundreds of years of cumulative events industry experience, King’s Venues prides itself on providing great, naturally friendly service across all our venues and clients.
“Every time I have an event with King’s College without a shadow of a doubt they always go above expectations, they’re as passionate as I am making sure the event runs smoothly which is really refreshing.”
London Marriott Hotel Grosvenor Square
The London Marriott Hotel Grosvenor Square has long been established as a leading venue in the heart of Mayfair to hold key events, functions and conferences.
With its capacity to hold 1000 delegates and offer fine dining for over 550 guests, it has always benefited from ample pillar free space, however it wasn’t until 2017 that during an extensive multi-million pound refurbishment, windows that had been covered for literally decades were found, rejuvenated and painstakingly restored to offer our clients one of the largest ballrooms in Mayfair offering a pillar free space with natural daylight.
Innovation and creativity have secured us winning new business and exceeding client expectations. The team were the first in the capital to offer the very impactful experience of dry ice desserts and petit-fours for up to 550 people, not to mention creating individual personalised desserts for 200 guests. Our clients have judged us in their own right throughout 2018. Not only did we achieve a record financial year in Conference and Events, but in addition were awarded by our customers, Number 1 Hotel for Event Satisfaction across the entire Marriott UKI estate. A tremendous achievement for our outstanding team at the ‘Original London Marriott’.
Lord’s Cricket Ground
Steeped in over 200 years of history, Lord’s is the most famous cricket ground in the world and an exceptional venue for all occasions.
Owned by Marylebone Cricket Club (MCC), Lord’s combines the traditional and modern in a unique way – a contrast typified by the Victorian Grade II*-listed Pavilion and award-winning J.P. Morgan Media Centre at opposite ends of the ground.
Lord’s ethos is all about exceeding expectations. Combining flexibility with creativity, the venue can provide anything from an intimate small meeting to a large, purpose-built conference space – all accompanied by outstanding catering, flawless service and a warm welcome.
Lord’s Cricket Ground is nothing short of a world-class venue, not only for cricket, but for meetings and events. Our team of dedicated staff help put on a truly inspiring occasion whatever the event, for both existing and new clientele.
In addition, the significant investment in improving the facilities at Lord’s shows the ambition and desire to continually improve. In particular, the quality of the in-house catering combined with award-winning service, makes Lord’s a cut above the rest.
One Great George Street
One Great George Street’s dedication to customer service reaches every corner of its organisation. The venue enjoys incredibly high staff and client retention levels which are testament to a genuine commitment to customer service conceived in staff investment and training. It continually receives outstanding feedback from customers, earning it a high percentage of repeat business, and an excellent reputation as an outstanding conference venue. With both in-house catering and audio visual, it is particularly attractive to conference organisers because it is a prestigious yet affordable one-stop-conference-shop. Organisers can sleep easy knowing that all the components for their event are in one place and are managed from concept to completion by one great team.
Friends House is a sustainable conference venue in the heart of Euston. Our auditorium, The Light, is a stunning, RIBA award winning conference space, able to seat up to 1000 delegates. There are also 31 other meeting rooms and event suites available for delegates to use. Our smallest room is ideal for intimate business meetings for up to 10 people, while our larger suites can hold up to 140 delegates.
We have a regular client base that is continually growing and have hosted events for household- names such as LSE and Waterstones. Our Sales and Event Team work collaboratively with clients from initial enquiry until the day of the event. We also have a team of Welcome Hosts who deal with the needs of customers on a daily basis. The Light has its own dedicated team of audio-visual technicians. They assist the client with preliminary ideas to running a seamless event on the day.
Our staff are fairly paid above the London Living Wage and at a 1:4 wage ratio. We also have an in-house training academy, to help all of our staff reach their full potential and improve their customer service skills.
At Tobacco Dock, exceptional customer service lies at the core of our offering. We know that while we may have an outstanding array of spaces, great supplier relationships, and convenient location, it wouldn’t amount to anything without the high standard of service we strive to provide to our clients.
We deal with new enquiries swiftly, gaining a careful understanding of the brief and responding with full proposals within eight hours. Both prospective and repeat clients benefit from comprehensive site visits with our team to help acquaint them with the venue.
Each event receives dedicated account and operations managers who will be on hand to lend their experience of working with the space, liaise with suppliers and advise on branding and logistics. These same team members will be allocated should the event make a return visit to Tobacco Dock.
We pride ourselves on our flexible approach and are accustomed to navigating changing or evolving briefs, working hard to meet clients’ requests so the end event surpasses their vision. A relatively small team means that communication between departments is constant and clear. Our thorough debrief process means that any issues are dealt with and returning events are increasingly straightforward.