Finalist’s Summaries

Conference Professional of the Year

Henry Fuchs – we.CONECT Global Leaders GmbH

Henry Fuchs’s professional development started in August 2007 at Marcus Evans, where he acquired his first experiences and gained profound insights into conference industry concepts. He then briefly worked at another conference organiser and moved on from that position in order to set-up his own company together with Daniel Wolter and Jörg Thinius. we.CONECT Global Leaders was founded in 2011, along with a new conference concept primarily focused on the delegates – content, networking and the integration of the participants in the event programme are equally important building blocks.

Henry’s vision has had a crucial influence on the strategic focus and direction of we.CONECT. Since 2011 we.CONECT has now significantly grown, with 123 employees organising 65 events in 2017. In 2015 a new office in London was opened and laid the cornerstone for the internationalisation of the company which has been a focus ever since its early days.

It wasn’t however sufficient for Henry to be Managing Director of a fast-growing company. He has never stopped being a producer, product developer, designer, strategic marketer and team leader of his production team of 11. All creative efforts find their origin in Henry’s mind. we.CONECT’s success is in his hands – the ones of a contrarian, entrepreneur and trend-setter.

Stacey Graham – CIPP – The Chartered Institute of Payroll Professionals

Stacey always puts what’s best for the CIPP members at the heart of everything she does, making sure that each event improves on the last, listening to feedback and incorporating it into her planning. Because Stacey and her team sit central to operations within CIPP, she contributes to the strategic direction of the whole organisation. Her team are always kept motivated and she has individual and team development plans and objectives in place, not only making it a great place to work, but developing the event organisers of the future. As a person she is a natural leader; calm under pressure, consistent with her style of management and respected internally and externally. As with all good event organisers her team are so well drilled that the delegates often don’t know the level of planning and co-ordination going on behind the scenes to make the events up and down the country a success.

Sarah Harvey – Reed Business Information

In late 2015 a decision was made to decentralise the RBI conferences business and move into our individual brands. Sarah was given six months to turn the business around, make key improvements and demonstrate the value conferences offered to the rest of RBI. She went from managing the marketing and delegate revenue function to being head of conferences, responsible for all departments and was later promoted to Commercial Director.

– World Base Oils 2016 – almost 600 delegates, most successful the event has been in the 20 years it’s been running
– Middle Eastern Base Oils 2016 – almost 400 delegates, most successful the event has been in the 13 years it’s been running

Sarah is an excellent leader who is able to balance high expectation with motivation and personality very well. Her focus and determination is what led her to bring the conferences business through it’s most difficult period last year and end with the most profitable results in the last 4 years.

In late 2016 Sarah also took on responsibility for the Training business, is currently in the process of merging this with conferences, and is aiming for high double-digit growth by 2020.

Phillip LoFaso – Mining Indaba Events (a division of Euromoney)

Phill heads up the marketing for the mining investment conferences at EuromoneyInstitutional Investor. This role includes brand management, development and execution of the marketing strategy, responsibility for achieving attendance goals and delegate revenue targets, audience development, event PR and media relations, sponsorship sales support and so much more. Though only joining the team 18 months ago, Phill has had a huge impact on the growth and success of this event.

Phill does not stop envisioning better ways to support the organization and its success. With and through his leadership and contribution the Mining Indaba has had the resurgence he promised in his marketing strategy. Phill brings out the best in others and challenges his co-workers to success. A few other words to describe him:

  •  Tenacious
  • Creative problem-solver
  • Patient
  • Dedicated
  • Respectful
  • Committed
  • Excited
  • Engaged

Ian McGarrigle – World Retail Congress

Ian is passionate about retail, he invests time in understanding how retailers think and takes great pride and joy in crafting and curating an event that inspires, surprises and educates the audience.
He is also an inspiration to our whole team who learn from him every day as he shares his insights and connections.

Ian should be celebrated for his dedication to World Retail Congress and most notably its incredible content. He is a true Conference Professional.

Selena Moseley – Oliver Kinross

Selena has been instrumental in helping grow Oliver Kinross from 5 to 45 employees during her 7 years of service to Oliver Kinross. She has been pivotal in helping us develop strong relationships with foreign government and launching a countless number of events in highly diverse markets. Selena has created both an innovative company mentality and production department in Oliver Kinross and the opening of an Asia-Pacific office. If Selena had not joined Oliver Kinross the company would not be where we are today.

Valerie Sokolova – EMAP

Conferences are great. Valerie focuses on them to be a whole lot better. At EMAP Valerie leads content and production of a wide-ranging portfolio of B2B conferences helping people to share their stories, solve problems and connect to opportunities. Her diverse portfolio includes conferences in fashion (Drapers), building services (Heating & Ventilation News) and architecture (Architects’ Journal). Through a razor sharp focus on the needs of the audience, she delivers programmes and experiences that wow, inform and inspire industries. Having been a real owner and ambassador of the conference products, in 2016 her conference portfolio’s revenue grew by 35% year on year and brought together 1100 participants. Drapers conference portfolio alone grew by 40% year on year. Valerie put quality of content in the heart of the conference production and elevated the brands’ conferences to the market leading positions. She went beyond the call of duty acquiring P&L responsibility, led internal teams to meet the deadlines and commercial goals, launched two new conferences, innovated conference formats and won a business case for a new member of production team. She had an outstanding year proving that people love a good conference.

Robert Stead – Sense Media Events

Robert is the driving force behind Sense Media, Managing Director of the company. He has been working in B2B conferences for 12 years and ran the Image Sensors conference in London each March for the last eight years prior to setting up Sense Media and running a number of conferences including AutoSens, MediSens and Self Driving Track Days.

Rob is an exemplary events professional with extensive knowledge of the conference lifecycle from start to finish. He is always one step ahead and goes above and beyond the call of duty to get the job done.

Not only is he a hard-working businessman but he has a heart of gold; he is a friendly, encouraging, motivational and non-prescriptive colleague to work alongside. He believes in the perfect work/life balance and ensures his members of staff always feel rested, motivated and continue to enjoy what they do.


Best New Conference Launch

EMAP – Ground Engineering Infrastructure Summit

The GE Infrastructure Summit was a new flagship event for the brand, launched in 2016 and which replaced three smaller events that were not sustainable and failing to grow. Through extensive research, focus on the clients that matter and a new strategy for sponsorship, we were able to exceed our targets, and beat the achievements of the retired events.

KNect365, an informa company – VR & AR World

VR & AR World was launched by KNect365 in October 2016 to bring the full ecosystem together to unlock the commercial potential of the Virtual and Augmented Reality sector, with a focus on enterprise, entertainment and gaming, and also infrastructure optimisation for effective network delivery.

Being a new launch, the event had very little budget of its own, and no dedicated full time staff resource. Despite this event being an extra event above and beyond their regular job roles, the team pulled together to deliver to the absolute best of their ability, both in the run-up to the event and on-site too, to turn it into a record-breaking event, with 4800+ attendees, 146 speakers and attendees from over 90 countries worldwide.
However, the event ended up being larger and wider-reaching than any other dedicated VR & AR competitor show in the Europe.

As a mark of its success, a dedicated VR & AR World production team has now been established to carry the event forward into the future. It will now be featured as part of TechXLR8, the flagship event for London Tech Week, on 13-15 June 2017. It will also form part of TechXLR8 Asia later in the year.

Procurement Leaders – DITx

The Data, Intelligence and Tech X Summit was a bold step into untouched waters and the manifestation
of extensive research and demand. By its very nature the event needed to step up a gear in terms of customer experience, content and engagement. With an iconic and revolutionary venue as it’s setting, the event explored new delivery formats to challenge delegates and enhance learning and interaction. A unique offering for the market, the inaugural Summit was a success in terms of revenue, delegate numbers, seniority, quality of speakers and feedback. The concept has created the perfect springboard to build upon in years to come as the function continuously looks to the future.

Telegraph Business Events – Cyber Security

Cyber Security 2016 was a launch conference providing the essential tool kit of skills and protocols for the c-suite. Sessions were developed to enable business leaders to get to grips with threats and take effective steps to maximise corporate security. It attracted an audience of more than 150 and strong industry sponsorship from three organistions: Darktrace, Symantec and Regester Larkin.

As cyber security has risen to the top of the corporate agenda, the board room must be certain that their business is secure and protects its consumers. Cyber Security must be woven into corporate culture and behavior. Organisations must reduce threat levels and develop agile and effective processes.

Matt Hancock MP and GCHQ contributed to an incredible panel of speakers, providing the government’s viewpoint. The financial services, leaders in cyber security, were represented by Barclays, AIG and Julius Baer. Household brands including Microsoft, John Lewis and Airbus gave a commercial perspective.

World Refining Association (Clarion Events) – MERTC – Middle East Refining Technology Conference

MERTC celebrated success at its premier inaugural event amid an air of increasing optimism following global oil demand and the subsequent role of the Middle East’s downstream players.

248 delegates joined 56 speakers to discuss critical issues surrounding the Middle East’s refining and petrochemical markets. Featuring major stakeholders including Bapco, Sabic, Saudi Aramco, Tasnee, Sadara and many more, attendees benefitted from conversations, debates and detailed presentations around topics including unlocking opportunities in the region’s downstream sector, responding to today’s fast changing market, the challenges and pitfalls of Middle East Refining in a global context, developing propriety technologies in the GCC, attracting and retaining today’s millennial and an exclusive ask the expert panel.


Best Conference Series

Canalys – Canalys Channels Forum

The Canalys Channels Forums are a series of major independent events for IT channel partners across EMEA, APAC and LATAM. The events bring together major technology vendors, distributors and resellers to discuss industry trends, forge new business relationships and create sales opportunities. It provides IT vendors with the opportunity to develop business through a combination of presentations, one-to-one meetings and networking with delegates. They are a great opportunity for channel partners to learn from independent analysts about the important industry trends that will affect their businesses in the short and medium term. Our inaugural event in 2006 had 200 attendees and 10 years later in 2016 we invited a total audience of over 3,000 people to our events that were hosted in 3 different regions of the world (EMEA, LATAM and APAC). Our emphasis on high-quality content, top-level speakers and innovative event ideas and platforms has enabled us to grow and become the world’s largest independent IT channel events!

Criticaleye – Criticaleye Leadership Retreats

In a crowded business event marketplace, Criticaleye’s Retreat series offers a fresh and unique approach to attendees. Designed for senior business executives in leadership roles, many of whom have very little time so need to maximise the value they get out of events, Criticaleye Retreats are entirely tailored to individual needs – from the content of the keynote speeches down to the one-to-one interactions and conversations amongst delegates.

A Membership Community for CEOs and their leadership teams, Criticaleye inspires leaders to succeed via the content of our Retreats around an in-depth understanding of the challenges organisations and leadership teams are facing. Sponsors and speakers were selected on the basis of their contribution and value to delegates, and attendees were all leaders and academics from leading businesses and institutions.

Based on the level of attendees and highly confidential subject matter discussed, the outcomes of Criticaleye’s Retreats are likely to play a crucial role in shaping business strategy for organisations and their leaders.

EMAP – Drapers Conference Series

2016 was a ground-breaking year for Drapers conferences. Fashion industry’s bible for the past 130 years, Drapers puts the high quality content and attendees’ exceptional experience in the heart of its conferences. In 2016 a portfolio of two long-standing and one new conference delivered outstanding revenue growth of 40% year on year and was attended by 800 participants, 30% increase year on year.

Helping three distinguished groups of fashion retail’s professionals to share their stories, solve problems and connect to opportunities, Drapers Fashion Forum, Drapers Digital Forum and Drapers Operations Forum delivered programmes and experiences that wowed, informed and inspired the industry.

Drapers elevated brands’ conferences to the market leading positions by leveraging editorial expertise, understanding challenges that the market faces and securing incredible calibre speakers to reflect on those challenges.

Incisive Media – Funds to Watch

The Funds to Watch series is an innovative and exciting event series, reacting to changes in regulation and how these changes have affected our audience, both sponsors and attendees.

The main outcome for our events is simple – to get fund managers in front of the right audience for their fund.

Funds to Watch illustrated a real change in the industry putting the needs of the fund selectors first. In 2014 at a breakfast held with some of our key delegates, when posed the question ‘which managers would they like to see?’, they responded with ‘managers we don’t know about or who we can’t access to’. And this is what we did.

This event series enabled sponsors to show-case up and coming funds and fund managers to some of the most influential fund selectors in the UK.

Three years later, hosting 3 events in 2016, the series is growing both commercially and in popularity.

weCONECT Global Leaders GmbH – Industry of Things World (Berlin, San Diego, Singapore)

The Industry of Things World Series focused on the industrial application of the Internet of Things and aims to define the future of the 4th industrial revolution.

The Industry of Things World Series is where the industry meets to define the future of the industrial Internet of Things. The first event in Berlin in 2015 managed to grow into a global series with events now in the US and Asia and stand out because of the level of commitment from the team behind it, the industry wide support, the relevant agendas, the well-thought out marketing campaigns and the personal touch throughout the creation and promotion of the products.

The Industry of Things World Series used the successfully tried and tested weCONECT session formats and features and applied them to larger audiences across the globe, using our years of know-how on how to create compelling and commercially successful events.

Wonder London – Google’s Internet Legends Schools Tour

‘Internet Legends’ is a tour of 37 UK schools devised by Google to communicate the importance of online safety to primary school children at scale. Google’s brief outlined an assembly that retained high impact across many different school environments.

Working with Google’s partner youth consultants, Livity and Parentzone, WONDER’s mission was to help Google capitalise on this one-off opportunity to engage face-to-face with thousands of 8-11 year olds. We set out to produce a stand-out experience that would ensure the kids remembered the key concepts communicated and tell their friends and family about what they learned, and why it’s so important.

Success relied on being able to hold the attention of children, plus getting teachers, school management, local influencers and MPs involved too. An assembly like no other; with an eye-catching set, slick production and high-tempo interactive elements.

This project required a highly collaborative project plan together with proven processes to meet many logistical challenges set out. Touring the event between non-purposed venues (schools) within very tight build and de-rig times required detailed planning.

The series reached over 8,000 children in inner city and rural locations. It prompted whole school communities to get involved, with Google receiving highly positive feedback post-event. In addition, MPs from across political parties supported the event, resulting in positive press coverage and PR that further raised awareness of the campaign.

Due to the tour success, Google has extended the tour into 2017 across more schools throughout this academic year.

Wonder London – Google’s NEXT GCP 2016

Google’s NEXT 2016 is a series of interactive conferences for Google Cloud Platform (GCP), bringing together coders, developers and IT decision-makers across EMEA to share knowledge and develop ideas in an inspirational setting. Locations included Tel Aviv, Amsterdam and London.

The vision was ambitious, requiring a high level of creativity to answer specific client objectives. To succeed, the conferences had to be immersive and interactive with enough impact to move this audience from thinking to doing, post-event.

On the day, delegates could personalise their experience by choosing the content most relevant to their needs. The agenda included 32 speakers and 13+ hours of content on a range of cloud-based topics. Delegates attended the main plenary but were then free to move between 15 separate sessions hosted in three tracks (breakouts) featuring 12 live demos.

Guests could interact with key members of the Google team and business owners (brand partners) who were all keen to showcase their products and evangelize as to how GCP had transformed their businesses.


Best Large Scale Event or Congress

CIPD – CIPD Annual Conference & Exhibition – Shaping the Future of Work

The CIPD Annual Conference and Exhibition (ACE) is the CIPD’s flagship event bringing together thousands of HR and L&D professionals to share insights, solutions and best practice on the organisations issues facing the profession. The 69th edition took place on 9th and 10th November 2016. With +1500 conference delegates and +4000 exhibition visitors, it’s the largest HR event in the UK. The conference included 5 content streams, totalling over 30 sessions in two days, delivered in a variety of interactive formats. This was complemented by over 60 free learning sessions on 3 arenas on the exhibition floor. We focused on ‘Shaping the Future of Work’ – looking at the rise of automation and technological innovation, at the changing world of work and the need for HR professionals to adapt and take an active part in shaping the future.

Euromoney Institutional Investor – Investing in African Mining Indaba

Investing in African Mining Indaba® is the preferred deal-making platform for mining in Africa, bringing together mining corporates who seek investment, investors who want to strike deals in the mining sector, and government ministers who engage both groups to discuss new projects in their countries. Over the past few years Mining Indaba has been evolving to better meet the changing needs of the African mining community, and launched several new initiatives to address a strategic shift.  These include event repricing, new networking programmes, and a redefined agenda.

The 2017 business strategy, supported by a broad multi-channel marketing and PR strategy effectively achieved all objectives, enabling the event to both grow and pivot to better serve the key constituents.   There were 71% more investors, 43% more mining company executives, and 16% more government representatives in attendance. New sales packages and newly created events such as the Mining Investment Battlefield Competition also helped to transform the event and set the stage for further growth into 2018.  Early post conference survey returns show a significant increase in satisfaction across all 3 groups.

Farnborough International – Farnborough International Airshow

As one of the UK’s oldest trade shows, the Farnborough International Airshow has become a must-attend event for the international aerospace industry. In its 80 year history, it has worked as a shop window for the UK aerospace sector and a facilitator for international trade. The orders and business generated at the Farnborough International Airshow are often a barometer for the state of the global aerospace industry and the 2016 edition was no exception.

Being the largest industry event on the aerospace calendar in 2016, the show was also a major opportunity to showcase new aircraft. Alongside the much anticipated F-35 Joint Strike Fighter, the show saw debuts from nine new aircraft including Boeing’s 737 MAX, Bombardier’s C Series and aircraft from Embraer, HondaJet, Diamond and Gulfstream.

Alongside our largest ever international participation and delegations programmes, the show can ultimately be deemed a success. Despite, the torrential rain that attempted to dampen spirits on the first day of the show, orders and commitments generated at the show totalled some $123bn.

Momentum UK – Microsoft Future Decoded

Future Decoded 2016 was Microsoft’s biggest-ever B2B event outside the US. 18,600 delegates needed a high-energy event that put the technology of the future in their hands, showcasing products through real-life examples, not presentations on-screen. The cost-neutralised event smashed its KPIs, delivering massive year-on-year growth. It took Microsoft’s expos to a whole new level.

Procurement Leaders – World Procurement Congress

Bringing together the most influential blue chip organisations from across the globe, World Procurement Congress is the undisputed leader for the senior procurement community worldwide. Since its inception 6 years ago, the event has consistently delivered a 20-25% revenue growth year on year and a GP of over 60%.

In 2016 the Congress reached a pivotal moment not just in terms of scale and revenue growth, but in terms of its role as the physical manifestation of the power of the Procurement Leaders’ knowledge and member network.

Out of the box perspectives, world-class speakers, operational excellence and an elevated, personalised customer experience were just some of the elements that culminated in the most successful Congress to date, setting us up for another highly successful event in May this year.

River Street and Adestra – BBC Good Food Show

River Street Media are the event organisers behind the highly successful and renowned portfolio of BBC Good Food Shows and BBC Gardeners’ World Live which are regarded as some of the most successful consumer events in the UK. Email is a key channel for them because it allows them to communicate with new and returning customers and show the value of the events they produce. However, they were keen to make the channel work harder so they implemented three initiatives with the aim of improving results: mobile responsive templates, streamlining data management and a rigorous testing plan to optimise messaging and engagement.

By working closely with Adestra’s Customer Success and Professional Services teams, River Street was able to successfully complete the projects and increase engagement rates and revenue.

Telegraph Business Events – Festival of Business

Over 99% of British businesses are SMEs, representing 49.8% of the economy and over fifteen million employees. The Festival of Business supports the Telegraph’s play to champion Britain’s business agenda and the success of small and medium sized businesses. The Festival is an annual, free-to-attend one-day event supported by industry sponsorship which takes place at the Brewery in central London.

The Festival delivers an informative and practical guide for SME professionals with insights into financing, growth, talent and export. It provides exceptional networking for business leaders from SMEs with access to peers as well as Britain’s most celebrated and successful business leaders.

The Festival hosts a wealth of talent and inspiration and in 2016 explored the challenge of Brexit. Beyond this theme, the Festival provided workshops on talent and skill shortages, increasing exports, cyber security, innovation and NPD. Speakers came from major household brands including GlaxoSmithCline, TalkTalk and Cath Kidston to name a few. The entrepreneurial input included representatives from Just Eat, Amazon and Starling Bank.

In 2016 the Festival was sponsored by industry giants: Amazon, Boeing, BT and HP. Now in its sixth year, the conference has grown to 600 attendees.

Wonder London – Google’s NEXT GCP 2016

Google’s NEXT 2016 is a series of interactive conferences for Google Cloud Platform (GCP), bringing together coders, developers and IT decision-makers across EMEA to share knowledge and develop ideas in an inspirational setting. The events took place in Tel Aviv, Amsterdam and London from May to October 2016.

The vision was ambitious, requiring a high level of creativity to answer specific commercial objectives. To succeed, the conference had to be immersive and interactive with enough impact to move this audience from thinking to doing, post-event.

On the day, delegates could personalise their experience by choosing the content most relevant to their needs. The agenda included 32 speakers and 13+ hours of content on a range of cloud-based topics. Delegates attended the main plenary but were then free to move between 15 separate sessions hosted in three tracks (breakouts) featuring 12 live demos.

Guests could interact with key members of the Google team and business owners (brand partners) who were all keen to showcase their products and evangelize as to how GCP had transformed their businesses.


Best Corporate Event

B&Q Plc – B&Q Business Conference

“Shaping our Brighter Future” was a conference hosted in Brighton by B&Q for its top 1000 leaders, designed to engage them in the company’s new Purpose, Strategy, Plan and Values, and empower them to go on to share their enthusiasm for what they learnt with B&Q’s other 26,000 colleagues.

Having taken stock of the fifteen months since the last conference, it was decided to take a bold approach to delivery, incorporating video, apps, rooms that brought products and customer experiences to life for colleagues, external speakers and more. The content had to be engaging and memorable, as our purpose wasn’t just to help people understand the business’s plans, but to encourage them to play their own part in shaping our future.

Feedback has been overwhelmingly positive. Following the conference, 98% of attendees felt that they knew what they had to do to deliver B&Q’s plan, with 94% rating their overall experience as either good or excellent. Those that attended have gone on to engage their teams on what they experienced, using the materials and films we provided to help them live and breathe the conference’s messages beyond Brighton.

Canalys – Canalys Channels Forum

The Canalys Channels Forums are major independent events for IT channel partners across EMEA, APAC and LATAM. The events bring together major technology vendors, distributors and resellers to discuss industry trends, forge new business relationships and create sales opportunities. It provides IT vendors with the opportunity to develop business through a combination of presentations, 1:1 meetings and networking with delegates. They are a great opportunity for channel partners to learn from independent analysts about the important industry trends that will affect their businesses in the short and medium term. Our inaugural event in 2006 had 200 attendees and last year, in 2016, we invited a total audience of over 3,000 people to our events that were hosted in 3 different regions of the world (EMEA, LATAM and APAC). Our emphasis on high-quality content, top-level speakers and innovative event ideas and platforms has enabled us to grow and become the world’s largest independent IT channel events.

Crown Business Communications – PSA Dealer Conventions 2017

As part of our ongoing relationship with the PSA group, Crown proactively drew up a strategic planning proposal to execute all three of the group brand’s dealer events in one venue, within a single week, with the efficiency of shared infrastructure allowing for greater investment in production, and achieving significant cost savings year on year for all three brands.

By sharing infrastructure we were able to deliver significantly higher production values for all brands, which in turn created a more positive experience, and a bold statement of reassurance from the brands towards their network partners, with 15% cost savings in 2017 over 2016.

Using a 50m wide LED screen, with nearly 500sqm of real estate, combined with unique 4D theatrical effects, we created a balance of confident impact and business messaging, stunning product reveals and immersive brand experience, that resulted in improved feedback metrics for both Citroen and DS brands, and superb metrics for Peugeot’s event.

The experience was reinforced by impactful cascade content, secure reveals of next generation production models under embargo, VR and touch screen interaction in bespoke experiential zones for each brand, and a 150 car driveaway with a social media campaign to over 50,000 followers.

GDS Group – Meet the Boss – ING

B2B Solution Providers across the globe are struggling to get in front of the right prospects, with the right messaging, at the right time. Not only does Meet the Boss from GDS Group provide a service to turn these challenges into opportunities – but this event went the extra mile in demonstrating the continuous success of both our ability to create compelling events for senior executives, and the reliable strength of our acquisition team and approach. The delegation was superb in both expertise, insight and seniority of decision making – combine that with a 76% response rate to want to meet with our sponsor client post-event, and this event was a success for delegate, client and Meet the Boss alike.

Momentum UK – Microsoft Future Decoded

Future Decoded 2016 was Microsoft’s biggest-ever B2B event outside the US. 18,600 delegates needed a high-energy event that put the technology of the future in their hands, showcasing products through real-life examples, not presentations on-screen. The cost-neutralised event smashed its KPIs, delivering massive year-on-year growth. It took Microsoft’s expos to a whole new level.

Off Limits Corporate Events Ltd – Changing Rooms, Changing Lives

The most notable event delivered by Off Limits Corporate Events in 2016 was our Changing Rooms, Changing Lives event. Our client had requested a team building event that encouraged team bonding and offered an exciting new challenge so we suggested an event with a difference.

Changing Rooms, Changing Lives caters for an array of business needs from communication to leadership but most of all it allows our clients to address team building requirements that are specific to their workforce, as well as bringing a spotlight on corporate social responsibilities. This event was completely bespoke and ran with support from Amber Valley Council. After an initial client briefing on the day, the delegates ensured that a local park was painted, play equipment maintained, graffiti removed, flooring relayed and the project proved to be an ongoing benefit for many children in the local area.

Wonder London – Givaudan 3 Day Leadership Conference – in partnership with Lansons – Communications and engagement consultancy

Givaudan is the world leader in fragrances and flavours, employing 10,000+ employees in 95 locations worldwide.

To align its 200 top leaders, Givaudan appointed WONDER to work with PR and employee engagement agency Lansons to design and deliver a three-day leadership conference in Lisbon in November 2016. Their aim was to empower their leaders to accelerate performance, think differently and respond quicker to change.

Success relied on complete collaboration. Together with Lansons, our mission was to enable Givaudan’s executive board to fully capitalise on this crucial opportunity to engage face-to-face with the leadership team, which is ordinarily spread across the globe.

Together, we created a stand-out event incorporating many unique experiences which when combined in one itinerary signified a major shift in approaches and attitudes within the company. From visionary plenary sessions to a number of highly interactive workshops and a ‘Sensorial Odyssey’ tour of Lisbon.

In both planning and execution, we were praised for being responsive, adaptable, for listening, challenging and advising – all to achieve the best possible outcome.


Best Conference by a small company (under 20 employees)

CJS Event Solutions – Delivering Transformational Reform Together

Delivering Transformational Reform Together was a national two-day summit delivered by CJS Event Solutions on behalf of the Police ICT Company and their partners.

A public sector event held at Hinckley Island Hotel in Leicestershire in January 2017, the Summit demonstrated how through effective collaborative working between the client, the event management company and third party suppliers an event such as this can be delivered in a short lead time and within budget whilst achieving the desired outcomes.

The Summit exceeded all expectations and helped to develop close working relationships between the public sector and their private sector suppliers.
The success of the event was such that CJS have already been engaged to deliver the next Summit in January 2018.

Fitz All Media Limited – VET Festival

VET Festival is the UK’s only Outdoor CPD conference for companion animal vets, nurses and veterinary specialists. It was launched in 2015 by pioneering veterinary surgeon, Professor Noel Fitzpatrick (also known as Channel 4’s SUPERVET) to “spice” up the CPD offering for the veterinary community. He was keen to launch a CPD conference that would inspire, reinvigorate and enthuse vet practitioners and that was different to the conference offerings already in existence.

From its inception VET Festival was unique in many ways – it takes place for 2 days in the outdoors in a field and the CPD learning is in tents. Alongside serious CPD content delegates enjoy a “real festival atmosphere” as the conference offers true festival food, hay bales to sit on, bunting and face painting, all accompanied by chilled music and there is even camping for those who choose to be true festival goers. VET Festival 2016 attracted a 65% increase in delegate revenues along with 27% in stand and sponsorship revenues, including 2 headline sponsors who actively worked with us to market the event.  91% of delegates would attend VET Festival 2017 and 96% of delegates would recommend VET Festival to a colleague.

Open Door Media Publishing Ltd – Funds Society Fund Selector Summit Miami 2016

The Funds Society Fund Selector Summit Miami 2016 took place at the Ritz Carlton Key Biscayne, Miami on 28-29 April, with delegates from around the Latin America region as well as those based locally.

Some 56 delegates heard speakers and presentations from M&G, Matthews Asia, Carmignac, RWC Partners, NN Investment Partners and Henderson Global Investors on the first day, while Edmond de Rothschild, Schroders, Allianz Global Investors, Legg Mason Global Asset Management, Aberdeen Asset Management and Brandes Investment Partenrsheld joined the stage on the second day.

The keynote was provided by Edgar Perez, council member at the Gerson Lehrman Group and Guidepoint Global Advisors, and author on matters of cybersecurity, electronic trading and financial regulation.

Streamline Marketing Group – Global Space Congress

The Global Space Congress is an exclusive, strategic gathering of global space industry leaders that took place in Abu Dhabi in February 2017.  An unrivalled platform to promote the worldwide industry of space, the Congress brings together key public and private stakeholders to evaluate the biggest opportunities in the space sector and to get exposure to the world’s most vibrant and energetic new space programmes.

Global Space Congress is where space policies are defined and strategies developed; where new applications for space technology are showcased and the development of highly skilled technical workforces to support national development are promoted. It hosts discussions and initiatives that will have a practical and lasting impact on the overall development of the space sector in the Middle East and globally.

It has grown from the Global Space and Satellite forum, with five previous events in support of emerging space markets. It gathers over 600 experts from the across the world, including Heads of Space Agencies, C-Level executives from leading space and aerospace companies, government ministries, top researchers and academics. The Congress enables collaborative development and the implementation of core space and satellite technology strategies, bringing global and regional economic benefits.

The King’s Fund – Digital Health and Care Congress 2016

The Digital Health and Care Congress 2016 was the sixth iteration of this event, which we have successfully run at The King’s Fund since 2010. Over the years, we’ve changed the title of the congress, along with the focus of the content to reflect the changes in the external environment and make sure that it remains relevant and attractive to our audiences.

In 2016 we decided on a 2-day format, building on the success of previous years, with a traditional exhibition running over those two days, a poster display and quick-fire poster session, and a mixture of plenary and breakout sessions. We welcomed over 450 attendees and the event was a tremendous success.

Considering the vast competition in this sector, we are extremely proud of the fact that our congress continues to grow year-on-year and our successes go from strength to strength. The buzz in the building, the positive feedback from attendees and the impressive income generation all make this event the most successful and important in our schedule and it really defines The King’s Fund’s position in driving the digital health agenda forward.

Waterfront Conference Company – NSIPs Forum 2017

Organised by Waterfront Conference Company, a boutique provider of events for the built environment sector, the NSIPs Forum – celebrating its fifth year in 2017 – brings together developers of Nationally Significant Infrastructure Projects in England and Wales. Developments in this category include major energy projects such as Hinkley Point and transport infrastructure including the Heathrow Airport expansion.

Waterfront has grown this two-day conference into the premier forum for this niche sector, fulfilling a pivotal role in promoting crystallised knowledge to improve project planning, delivery and execution and achieving impressive growth by all metrics, including GP, sponsorship revenue, yield, social media activity and audience feedback.

By ramping up telephone and face-to-face research and taking a more structured approach to audience mapping, Waterfront produced not only a first rate programme, but also a more targeted marketing campaign with a strong narrative approach and fantastically effective telesales activity.

As well as comprehensive growth in financial performance, the event also benefited from a strong, integrated social media campaign resulting in a huge YOY uplift in organic impressions, retweets and “likes”.

With delegates considering the event “essential to attend each year” (Suffolk CC), Waterfront looks forward to continuing the growth trajectory in years to come.


Best Event Linked to a Publication

Business Reporter – The European Information Security Summit – TEISS 2017

TEISS 2017 – The European Information Security Summit – is produced in association with Business Reporter publications. The conference tackles the most pressing issues of cyber security and risk across all business sectors, focusing on practical approaches and lessons that can be learned from different markets. The publication produces articles throughout the year which keep awareness of the event high, and the event contributes interviews and reports to the publication throughout its production cycle.

Fully CPD-certified, TEISS runs three parallel conference tracks addressing the challenges of awareness and cultural change, data and technology management, and identity and access management. This approach – focusing on skills within the broader industry, rather than problems specific to limited vertical markets – has helped to make it the largest event of its kind in Europe. With the help of Business Reporter, it has built a community of industry expertise which resulted in being voted 22nd out of 100 in the list of top global cyber security influencers.

EMAP – Construction News Summit

The CN Summit is the flagship event of Construction News and brings together government, major public and private sector clients and the supply chain to discuss the short-term outlook for investment, solutions to the skills crisis and how technology is changing how we deliver projects.

2016 saw us take the event to two full days and the introduction of additional features including a 24hr Tech Sprint, sponsor masterclasses and a Skills Hack, in order to meet the requirements of sponsors, delegates and the brand.

Infopro Digital – OpRisk North America

OpRisk North America is the largest and longest running conference for operational risk professionals in the financial services industry.

In recent years there has been a great deal of regulatory scrutiny on the operational risk models and practices of banks and financial service companies. With this comes a need for more investment into new regulatory and compliance solutions, a need to grow the headcount of oprisk departments, and a need for an industry conference where the community can come together, share experience of good practice, and to do business. OpRisk North America conference and Operational Risk and Regulation have been perfectly positioned to serve these needs and in the process built an event model that is high performing, robust and will continue to enjoy a resilient future.

Ascential – Retail Week Live 2016

Every March, retail’s finest gather in London for the most prestigious and important 2 days in retail, bringing together who’s who of this vibrant sector under the Retail Week brand.

Retail Week provides retail leaders the opportunity to celebrate successes, reward teams, reflect on the year’s performance, and refresh and reposition for the coming fiscal. This event needed to echo and build on the brand positioning to be a progressive companion; challenging, rewarding, connecting, inspiring and advancing retail’s elite.

Like all mature products, this events require constant innovation to maintain growth. This coupled with the rise in competitor events meant 2016 was to be critical and pivotal year for Retail Week Live.

We needed to differentiate from a crowded marketplace and with the strength of the Retail Week brand we had our trump card. By positioning the event as the experiential element of the brand, we were able to improve its perception amongst the retail CEOs.

Telegraph Business Events – Business of Sport

The Business of Sport is an annual, two-day, London-based conference, which took place for the second time in 2016. The conference was devised to provide critical business information to the rapidly evolving world of professional sport and attracted an audience of more than 320 senior sporting executives. In 2016 the industry was under intense scrutiny for doping, governance and integrity. Conversely, technology and globalisation were providing new opportunities in esport, gaming, broadcasting and new methods of fan engagement.

Key sessions at the conference focused on:

  • Globalisation
  • Esports and gaming growing exponentially
  • Broadcasters competing with online and new tech platforms
  • Social networks delivering ground breaking access

Barclays, HSBC and Samsung provided the narrative around the evolving expectations of sponsors. Advocates for change, including Lord Coe, examined doping and integrity. Twitter, and Twitch explored the role of tech. Ferdinand, Dallaglio and Eddie Jones provided feedback about latest changes on and off the pitch

Uniquely, the Business of Sport represents every sector of the sporting industry at the highest level whilst retaining the exclusive feel of a boutique event. Major sponsors, sporting stars, industry commentators, broadcasters and club owners sit side by side to discuss ground breaking changes on the global sporting stage.

TTG Media Limited – TTG Top 50 Travel Agencies Awards

The TTG Top 50 Travel Agencies programme and awards was an entirely new concept, launched in the autumn of 2015 and which has rapidly found itself a place in the travel industry calendar. Born from the 64-year old, must-read B2B publication TTG (Travel Trade Gazette), the event typifies what the brand does for its community – connecting all sides of the industry at an event which celebrates the very best. Moreover, the event, taking place in the heart of the country in Birmingham rather than in London, is the culmination of an exhaustive and innovative judging programme which sees shortlisted travel agencies visited personally by the TTG team and sponsors. All content feeds back into the publication, with the Top 50 winners featured heavily in the 12 months following their win, and featuring in a variety of different ways highlighting their success.


Best Free to Attend Conference

Commercial Ltd – CSR Day 2016

Commercial’s CSR Day at Cheltenham Racecourse was launched to share our approach to Corporate Social Responsibility and sustainability with other organisations and to collaborate together.

Our 10th anniversary event was our biggest and best yet, and attracted 220 delegates from organisations across the country, almost 30 exhibitors, and supporters from a host of environmental and sustainability experts.

To celebrate the anniversary, we invited delegates to join us in the discussion of what it takes to achieve positive, lasting change for their teams, organisations and their communities.

The subject of creating / maintaining / achieving positive lasting change is one that remains at the top of the social responsibility agenda for most organisations.

We succeeded in exploring this topic with credible experts, through keynote presentations delivered by Commercial’s Co-Founding Director, Simone Hindmarch-Bye and Big Issue founder, John Bird, along with a panel hosted by one of the world’s most influential climate scientists, Professor Chris Rapley.

Seventeen thought-provoking roundtable sessions also enabled delegates to open discussions into a more specific topic hosted by an environmental / sustainability expert along with a member of our team.

The conference has grown to be one of the leading CSR and sustainability events in the UK.

Incisive Media – Pensions & Benefits UK 2017

Pensions and Benefits UK had a landmark year in 2016, improving on the quality of the content, speakers, increasing the number of attendees and sponsorship revenue achieved. The conference is now in its 17th year and is a staple event for the who’s who of the UK institutional pensions industry.

Over recent years the conference has sought to mirror the development of the industry by incorporating a greater component of benefits to the mix with dedicated streams of conference content for the UK benefits and compensation industry. 2016 saw the event grow to five streams and featured over 100 speakers in a variety of dynamic sessions including: Keynotes, case studies, presentations, debates, quick fire sessions and breakfast briefings. Our aim, as always, was to help pensions and benefits professionals overcome their working challenges and to tackle issues of the moment in this ever-changing landscape.

Momentum UK – Microsoft Future Decoded

Future Decoded 2016 was Microsoft’s biggest-ever B2B event outside the US. 18,600 delegates needed a high-energy event that put the technology of the future in their hands, showcasing products through real-life examples, not presentations on-screen. The cost-neutralised event smashed its KPIs, delivering massive year-on-year growth. It took Microsoft’s expos to a whole new level.

Open Door Media Publishing Ltd – InvestmentEurope Pan-European Summit Lausanne 2016

The InvestmentEurope Pan-European Fund Selector Summit Lausanne 2016 took place 19-21 April at the Beau Rivage Palace, with delegates from around the region listening to speakers covering a wide spectrum of investment topics and asset classes.

Some 67 delegates from across the region gathered at the event to listen to speakers representing Aberdeen Asset Management, Amundi, Argonaut Capital Partners, BlackRock, Capital Group, Columbia Threadneedle, Eaton Vance, Invesco, Kames Capital, Lemanik Asset Management, Natixis Global Asset Management, Nordea Asset Management, Old Mutual Global Investors, Principal Global Investors, RWC Partners, Tikehau, and TokioMarine Asset Management.

It also featured a keynote by three-time European Commissioner Viviane Reding on geopolitical and technology changes.

Streamline Marketing Group – Global Aerospace Summit

An invitation only gathering held in Abu Dhabi in March 2016, the Global Aerospace Summit is the most significant international forum for the true decision makers making up the executive level of the global aerospace, aviation, defence and space sectors. They are the drivers of corporate, government and military strategy, and the forward thinkers shaping the future of their industries. They come together to find, and to invest in, solutions for the critical challenges impacting their businesses today.

The Summit examines how new ways of building aircraft, launch systems and satellites will impact cost and capabilities. The cross sector makeup of decision makers present makes it a fertile ground for sharing innovations in business and financing strategies that will enable the capture of greater market share. In the leading edge technology discussions these leaders will formulate a response to the impact of disruptive technologies, and identify the truly transformative applications that will revolutionise aerospace.

Telegraph Business Events – Festival of Business

Over 99% of British businesses are SMEs, representing 49.8% of the economy and over fifteen million employees. The Festival of Business supports the Telegraph’s play to champion Britain’s business agenda and the success of small and medium sized businesses. The Festival is an annual, free-to-attend one-day event supported by industry sponsorship which takes place at The Brewery in central London.

The Festival delivers an informative and practical guide for SME professionals with insights into financing, growth, talent and export. It provides exceptional networking for business leaders from SMEs with access to peers as well as Britain’s most celebrated and successful business leaders.

The Festival hosts a wealth of talent and inspiration and in 2016 explored the challenge of Brexit. Beyond this theme, the Festival provided workshops on talent and skill shortages, increasing exports, cyber security, innovation and NPD. Speakers came from major household brands including GlaxoSmithCline, TalkTalk and Cath Kidston to name a few. The entrepreneurial input included representatives from Just Eat, Amazon and Starling Bank.

In 2016 the Festival was sponsored by industry giants: Amazon, Boeing, BT and HP. Now in its sixth year, the conference has grown to 600 attendees.

Whitehall Media LTD – Government IT Security and Risk Management 2016

GOVSEC is geared around enabling government to function effectively, safely and securely through improved IT, information and infrastructural security. The all-day conference explores how public sector organisations and professionals can make sense of securing their functions in a rapidly changing environment. Every year the event attracts hundreds of senior cyber security, InfoSec and risk management professionals to discuss the threat landscape, opportunities to detect and defeat attacks through appropriate skills and capabilities as well as best practice and approaches required to protect critical national systems and networks. Through a series of thought-leadership and case-study presentations, the conference showcases the very best examples of how technology is solving strategic security issues.


Best Conference Venue (under 300 theatre)

99 City Road Conference Centre

99 City Road Conference Centre is an exemplary London venue for conferences and events, located within the headquarters of global satellite company, Inmarsat. It is easily accessed via public transport and is situated directly outside Old Street tube and rail station. A recent £350k refurbishment, upgrade of AV equipment and re-brand has seen 99 City Road significantly strengthen its offering.

Outstanding customer service is at the heart of 99 City Road’s ethos with an experienced team of event managers delivering successful conferences. 99 City Road has a high volume of long-standing clients, with many booking several conferences each year.

There are no hidden costs when it comes to booking a conference at 99 City Road and unlike many other venues, the use of all state-of-the-art AV technology is included within the day delegate rate. In house technicians are on hand to ensure the smooth-running of all events.

Catering is provided by award-winning catering contractors, Elior UK. Conference menus are changed on a quarterly basis to include seasonal foods. The menus take inspiration from the vibrant multi-cultural area surrounding City Road.

BMA House

BMA House is a first-class central London venue offering stylish heritage with up-to-date conferencing facilities and demonstrating consistency and excellence in service.

In keeping with the evolving demands of clients the venue has invested considerably to enhance the overall experience for the conferencing market by introducing new features for 2016.

Increasing its capacity to 29 spaces, BMA House has added four new meeting rooms with the latest in AV equipment.

Every event at BMA House comes with free Wi-Fi and a dedicated team of free onsite technicians for added support. The flagship Great Hall has also had a recent upgrade with a new HD screen and AV booth.

Ready for summer, The Courtyard has received a complete makeover with new paving, restored stone and statue works.

Working closely with newly appointed award winning caterer, Ampersand, customers can expect a fresh culinary journey.

Attracting headline conferences from global medical and professional sectors for nearly ten years, BMA House is unique in its size and the versatility of its rooms – spaces can be easily re-configured to suit last minute changes.

Cavendish Conference Centre

We believe that by combining purpose-built conference rooms with fantastic trained and motivated people we can offer the best possible venue. For 20 years we have been refining and improving this model.

IET London: Savoy Place

Since re-opening in December 2015 and a £30 million renovation, Savoy Place has welcomed new and returning clients who have embraced and welcomed the venue’s new and improved offer.

Savoy Place delivers seamless technical and digital production to the benefit and access of clients and members with ease.

The venue continues to thrive, in its first year Savoy Place has welcomed over 75,000 guests at more than 2,000 events, and 9 awards. On top of this more than £200,000 of digital upgrades and fittings have been installed throughout the venue, and there has been a surge of enquiries arriving since the venue opened.

The venue’s flexibility and vast open floor spaces has greatly improved opportunities for companies to utilise multiple rooms for their events. The new Johnson Roof Terrace has become a show-stopping finale for events, it allows companies to accessorise their ceremony and dinner with a drinks reception or photo call on the roof.

OXO2

Since 2010, OXO2 has provided a thoroughly unique event space for all types of events, in one of London’s most vibrant cultural hubs, the South Bank. Located on Level two of the iconic Oxo Tower, OXO2 is a contemporary venue offering panoramic views across the river Thames and the capital.

This versatile blank canvas offers a wealth of flexibility, allowing each client to put their own personal touch on their event, with the use of the integrated state of the art AV and fully customisable lighting. OXO2 regularly hosts a wide range of corporate events, from meetings and awards to product launches and conferences.

OXO2 has two gallery-style spaces which offer an inspiring setting for conferences, both of which are guaranteed to motivate delegates. The venue has expansive floor-to-ceiling windows, ensuring plenty of natural light, whilst showcasing breathtaking views of the city. Clients also have exclusive use of the balcony space which is perfect for drinks during the warmer months.

OXO2 is an extremely dynamic and flexible venue which offers clients unparalleled scope to realise their conference event requirements. With neutral contemporary interiors, state of the art audiovisual equipment, panoramic views of the Thames, in an iconic location and award-winning catering, OXO2 provides a truly unique venue with a passionate events team.

Scarman (Warwick Conferences)

Scarman – the largest of four distraction-free training and conference venues at Warwick Conferences – provides an ideal environment conducive to learning. The award-winning venue is situated at the heart of the UK and offers an accessible conference centre on a national and international scale.

Scarman hosted 4,571 residential events in 2016 and 1,634 non-residential events and offers clients first-class facilities including a 130-seat lecture theatre, 66 meeting spaces, 204 hotel-styled, en-suite bedrooms and 225-seat restaurant.

Scarman recently underwent a renovation project in response to increased demand for flexible, adaptable spaces. The premise behind the project was to offer clients a range of different spaces which suited their individual needs and objectives – to deliver more than bricks and mortar, and instead, a space that enhances the delegate experience.

Warwick Conferences firmly believes relaxed, intimate set-ups are more conducive to learning and creativity generation, which is why they introduced informal-style boardrooms featuring a lounge base with comfy sofas and armchairs. Some of the new feature rooms include ‘Let’s do Lunch’ spaces complete with kitchen area so delegates can enjoy the finest and freshest local produce in a relaxed, informal environment designed to discretely break down boundaries and foster creativity.

Solent Conference Centre

June 2016 marked the grand opening of Solent Conference Centre following its recent move to the brand new £34 million ‘The Spark’ building in the heart of Southampton city centre. The development was part of the city’s VIP redevelopment masterplan.

The innovative new venue provides interactive spaces for meetings, conferences and celebrations as well as state-of-the-art teaching and learning facilities.

Situated in the city centre overlooking the city’s extensive parks, it also benefits from excellent transport links from motorways, buses, taxis to trains as well Southampton and Bournemouth Airports just a short drive away and only 1hr 15 to London.
This is an exciting time for us. Not only are we now one of the biggest venues in the city, we are also a key player in the events and meeting industry on the south coast.

Wyboston Lakes

Wyboston Lakes is a family owned business, developed from scratch over 30 years to become the UK’s largest privately-owned single-site specialist venue. Our industry sector is Hospitality and Business Education with a Hotel, Spa, Golf Course and two specialist Conference & Training Centres with 407 bedrooms on our 380-acre site. We have also developed 60,000 SQ feet of quality serviced offices with 43 clients.

Our conference facilities are extremely versatile so that our client portfolio ranges from FTSE Top 250 companies and government departments to SMEs and not for profit organisations. The customers are at the centre of all that we do. Without the shackles of a brand trying to manage costs out of the business we are able to provide high levels of staffing enabling us to run events like clockwork and most importantly when a customer wants to see a team member, they can always find one.

Everything that makes Wyboston Lakes a successful venue is down to the staff. Last year we achieved all of our customer service targets and received a record amount of positive guest feedback. The staff are extremely proud and happy to work here.


Best Conference Venue (300-750 theatre)

CEME Conference Centre

CEME Conference Centre is a Gold accredited purpose-built, ultra-modern events and conference venue located on an 18 acre business, education and research campus in East London with close proximity to The City and Canary Wharf.

This modern contemporary building offers innovative, stylish, flexible and highly competitive solutions for all event and meetings requirements from a high-tech 120 seat auditorium to flexible meeting and conference rooms and exhibition space for up to 600 delegates.

Supported by an experienced events team dedicated to the highest standards of quality and service at very competitive prices, CEME Conference Centre is Accredited in Meetings’ at the highest Gold Standard with the Meetings Industry Association – the only venue in Essex or East London to achieve Gold and is a ‘World Host’ venue for the delivery of exceptional customer service and members of ‘Conference Centres of Excellence’.

Emirates Stadium

Emirates Stadium on non match days includes four large event spaces with eight smaller event spaces (plus 148 executive boxes) which allows events ranging from 10 guests to 1,500. The uniqueness of the site from its football heritage and on site facilities incorporated with its excellent location provides major unique selling points for the Stadium.

Emirates Stadium Meeting & Events department includes a small and efficient team which has transformed over the last 10 years since the stadium opened. This includes operational, technical and strategic changes with an objective of improving customer service and increasing sales. The stadium continuously renovates its events areas, with its latest renovation of the Royal Oak being completed in 2015. Technology supplied by Aztec who handle all audio and visual in the stadium has also been upgraded, ensuring we are at the forefront of guest requirements.

Our catering is provided by Delaware North who customise offerings based on client requirements. There is a robust feedback system in place so we are continually improving our menu and food quality at each event.

Our efforts to drive this department of Arsenal Football Club keeps us in line with the clubs overall vision ‘Proud to be Arsenal’.

Epsom Downs Racecourse

The Jockey Club’s mission in the UK is to continually invest in British horseracing. Its racecourses and the space they offer means that conferences, meetings, exhibitions and events are a vital – and thriving- part of the business, as well as a connection to the local community. Without the dedicated venue and events team on site, this side of the business would not be the continued success it is today. The Epsom Downs Racecourse team demonstrate a professionalism and dedication to making each conference a success that is sometimes rare. This award entry demonstrates our pride in such a unique, historic and successful venue loved by the team, the attendees and the Royal Family.

Kings Place Events

Since opening in 2008, Kings Place has established itself as a leading conference and events space providing all catering, AV and production services in-house for a variety of events from a large scale conference with exhibition stands to drinks receptions, boardroom meetings and private dinners.

State-of-the-art-technology is included as standard as the venue boasts extensive in-house IT, production and broadcast teams on-site, at the organisers disposal. Plus, satellite connectivity installed on the roof, a dedicated 1GB internet line and with a location five minutes from the transport hub of Kings Cross and St Pancras International, Kings Place is one of London’s best connected venues.

London Heathrow Marriott

The consistent high levels of service we offer have proven to be a constant attractive proposition to our clients who return again and again. Marriott’s famous ‘spirit to serve’ ethic holds strong at the hotel and is reflected in the genuine care shown by our staff when handling all events however large or small. Innovative concepts such as MEETINGS IMAGINED, put people at the center of the entire meeting experience. Designed to meet your every need, our trusted experts help bring your vision to life with digital tools and idea-sharing. By defining your purpose, planning for room set up, food and drink, technology and experiences can be tailored to best meet your objectives for a successful event. The recent multi-million pound renovation of our conference space features 14 redesigned multi-purpose meeting rooms in 1800 square meters of refurbished conference space. Offering cutting edge technology and introducing 6 brand new meeting rooms with natural day light, it is a creative environment to meet the needs of today’s event planners. Business guests are able to enjoy a re-imagined food and beverage experience, along with versatile seating options and flexible meeting areas that inspire social, collaborative and productive work.

Olympia London

In 2016, our team was faced with uncertainty unlike ever before, but were only motivated to work even harder to ensure organisers felt that Olympia London was the home for their conference. By placing research at the heart of our strategy, we were able to enhance our conference offering to a point where, further supported by our team’s expertise, we stood out amongst even our toughest competition. With this new offering in place, we were able to again use insight to create a brand new marketing campaign designed to entice new business—further cementing the idea that Olympia London is not just a venue for large exhibitions, but the best venue for conferences too.

The Crystal

The Crystal is multi-faceted events and conference venue and one of the world’s most sustainable buildings owned and operated by Siemens since its construction in 2012. The dynamic and innovative landmark building is home to 17 state-of-the-art and technologically advanced events spaces that can cater for product launches, fine dining receptions, corporate conferences and more. Located in London’s new Green Enterprise District with good transport links to the City of London and London City Airport it offers a unique ambience for event delegates and boasting panoramic views over the Royal Victoria Docks. The crystalline shaped glass building provides naturally lit fresh spaces and creates flexible open planned meeting and function rooms including a 270 seated auditorium with no boundaries to creative event solutions.

We have an in-house event management team to co-ordinate all logistics from AV to catering, to branding or soft furnishing opportunities, ensuring that all client requirements are met and the necessary preparations made.

Whittlebury Hall Conference, Training Centre and Hotel

Whittlebury Hall was built in 1999 and is an award-winning four-star hotel, conference and training centre, located in rural Northamptonshire with a broad offering of products and services. With 254 bedrooms, purpose-built event and learning facilities, including 20 conference and training suites and 28 syndicate rooms. We are an independent family owned, with over 400 employees. Whittlebury Hall also offers the award-winning The Day Spa, The Leisure Club and three restaurants – one of which holds 2 AA Rosettes for gourmet excellence. Our dedicated corporate team are passionate about making their event a success by providing ideas and solutions that will provide real benefit to their business. Their personal coordinator, backed by our extensive skilled resources, will work with them to get just the right balance of help, guidance and support, adding value at every opportunity and ensuring the outstanding service they receive matches their requirements in every way.


Best Conference Venue (over 750 theatre)

Business Design Centre

The BDC offers the best facilities of any purpose built conference venue – including moveable walls throughout the conference space, natural light, purpose built auditorium, full access for those with disabilities, wonderful onsite service partners, not to mention that it is based in one of the most vibrant areas of London, Islington, with excellent transport facilities. We also have an onsite Hilton hotel and car park.

This year we have not only celebrated our 30th anniversary, invested in the venue to improve the facilities and aesthetics, we have also implemented an organiser portal, brought one of our key partners onsite (Live Buzz), and been awarded the Investors in People gold standard

It should also be noted that the BDC remains a CarbonNeutral venue and continues to make progress in reducing waste, conserving energy and increasing recycling.

Imago Venues

With 25 years in the conferencing sector, Imago Venues unifies Loughborough University’s conference venues under one brand. The venue collective offers high quality conferencing spaces alongside high-quality accommodation and sport and leisure facilities.

Each year, Imago Venues host more than 3,000 meetings and events, attended by more than 100,000 delegates and 90% of our clients return time and time again, resulting in an annual turnover of £10 million.

Its portfolio – Burleigh Court, Holywell Park, Loughborough University Campus and The Link Hotel – means Imago Venues can provide facilities to suit any requirement. From syndicate rooms, exhibition rooms and purpose-built training facilities, to lecture theatres, modern classrooms and en-suite accommodation, Imago Venues provides the perfect backdrop for any conference.

A recent brand review resulted in a new visual identity to demonstrate a clearer connectivity between its venues and highlighting its synergy with the university. And in order to deliver a better service to its customers, two research projects – Does the future have room for face-to-face communication and Is the meetings industry doing enough to inspire the business leaders of tomorrow – have has been used to support clients in delivering successful meetings, which in turn has aided its growth.

InterContinental London – The O2

InterContinental London – The O2 is home to one of the newest and most impressive conference venues in London. Located on London’s vibrant Greenwich Peninsula the hotel opened in January 2016 and features a purpose built 4,500sqm conference centre which offers state-of-the-art facilities.

The hotel boasts the largest pillar-free ballroom in the UK, the Arora Ballroom, which can accommodate up to 3,000 guests for bespoke events and private hire. As well as the Arora Ballroom, the hotel offers a 1,600sqm pre-function space overlooking Canary Wharf, 19 further meeting spaces, 453 spacious bedrooms and suites, a state-of-the-art Spa with eight treatment rooms, a fully equipped gym and a 17-metre indoor pool with Jacuzzi.

Five destination-inspired bars and restaurants, a Club InterContinental Executive Lounge and a car park with 250 spaces complete the offer and make for a comprehensive, flexible and impressive opportunity for conference and events bookers.

InterContinental London – The O2 is managed and operated by The Arora Group under a franchise agreement with InterContinental Hotels Group (IHG®).

Madinat Jumeirah Conference Centre

Madinat Jumeirah Conference Centre leads the way in Dubai’s conference and events facilities. Since the expansion of Fort Island in October 2015, it now offers the largest hotel event space in the United Arab Emirates. Fort Island is set over 1,750 square meters, and frequently hosts banquets, parties, exhibitions, product launches, music concerts, weddings, sports events and festivals for up to 1,400 people. The space is often converted to host international events including Dubai International Film Festival (DIFF), the World Economic Forum, the Museum of the Future and Art Dubai.

Fort Island is connected to the resort by four bridges, and guests can also access the venue by the traditional wooden abra boats when staying in one of Madinat Jumeirah’s four hotels. Its privileged location, steps away from the bustling Souk Madinat; the 600-seater outdoor amphitheatre, Madinat Theatre; and the nearest hotel, Jumeirah Mina A’Salam makes Fort Island a one-of-a-kind venue for spectacular events in what is emerging as one of the most popular global destinations for the MICE industry.

Manchester Central

Manchester Central has built a longstanding reputation within the conference industry for providing a quality offer and demonstrates exceptional commitment to continually developing its proposition.

In response to feedback from clients, the venue has implemented many innovative advancements to further enhance its people, facilities and services – the fundamental aspects of its business that clients identified as what make Manchester Central truly unique.

Manchester Central enhanced Wi-Fi capabilities, upgraded digital signage, launched a brand new suite of hospitality menus and a pioneering agency information portal; all of which were implemented while the venue’s experienced team of professionals continued to uphold outstanding levels of event delivery.

Manchester Central also adopted a new approach to business development which resulted in immense commercial success. The venue hosted record numbers of conferences throughout the year, leading it to finish the year in its strongest ever financial position.

QEII Centre

For 30 years, the QEII Centre has provided a stage for game changers and innovators, hosting world-famous politicians, inventors, actors, philanthropists and royalty. No matter what the event or who the guests are, customer service is the number one priority and the driving force behind all the centre’s renovations, refurbishments and upgrades.

£12 million has been invested in improvements to meet client needs, resulting in QEII’s highest-ever occupancy levels, increasing numbers of new clients across multiple sectors, high levels of repeat business and exceptionally high levels of customer satisfaction.

Over the past year, QEII has increased customer touchpoints to create more opportunities for feedback, informing decisions on physical changes to the building, services offered and in-house processes.

QEII is committed to offering excellence in catering, having appointed a head chef with a background in 5-star hotels to create exciting new menus that go above and beyond what’s expected of a conference venue.

People are at the heart of the QEII Centre, and internally recognition is given for the contribution staff make to the business. Successes are celebrated and every team member is given the opportunity to offer input into how the business is run and make a real difference.

Stamford Bridge

For 21 years the world-class venue at Stamford Bridge has provided conference organisers with a one-stop shop of over 60 multi-functional, flexible meetings spaces under one roof. Home to Chelsea Football Club, Stamford Bridge’s history and legacy attracts a wide customer base across a range of sectors from the UK and overseas.

Be it a large-scale conference or exhibition in the Great Hall, meeting or training space in the function suites and executive boxes overlooking the pitch or an after party event in its music venue Under the Bridge. Stamford Bridge, with its versatility, onsite accommodation, restaurants, bars and a spa under one roof, is London’s most complete venue.

With a stadium backdrop, many of the hireable meeting, event and conferences spaces offer fantastic views of one of the globe’s most recognised football pitches, connecting them directly to the atmosphere and energy of the venue. The venue also has onsite audio and tech services provided by Peachy Productions and renowned catering from Levy Restaurants UK, their global catering partner.

The Brewery

Based in the heart of the City of London, The Brewery is a Grade II-listed building, recognised for corporate events since 1976.

2016 was the most successful year on record for The Brewery hosting 38,837 delegates for conferences and achieving 11% growth in turnover year on year.

The Brewery has a series of values: stewardship, inclusivity, integrity and transparency. These values are used to drive service standards and maintain the historic traditions associated with The Brewery.

The team is made up of experienced veterans, and young, enthusiastic events professionals, who inject fresh ideas into this historic venue.

The marketplace menu provides delegates with an impressive array of foods from around the world with menus tailored to individual conference styles to encourage networking.

The Brewery is one of only a few venues in the country to have the British standard for event sustainability ISO20121 and operates a corrective action procedure that sees all aspects of service continually reviewed

The Brewery believes it’s important to contribute to the local area and works with a number of charities. In 2016 staff members worked with disabled children at Downright Excellent and served food, supplied by The Brewery kitchen, at the Tower Hamlets food bank.


Best Awards Event

23 Events Ltd – The Wedding Industry Awards

The Wedding Industry Awards (TWIA) is a client-voted, rigorously judged awards process and event series for the wedding industry.

TWIA was established by Damian & Anna Bailey. Damian has been a wedding photographer for 13 years and has photographed more than 500 weddings in that time. Damian noted that there was no reliable and trusted way in which excellent wedding suppliers could be officially recognised as such and very little for newly engaged couples to go on when looking for wedding suppliers for their weddings.

TWIA was established to recognise and reward excellence in the wedding industry and to help wedding couples make better educated decisions when booking wedding suppliers for their weddings.

In an industry worth an estimated £10 billion in the UK, TWIA has become the trusted industry voice and its logo a recognised and coveted mark of quality; a kite mark for the wedding industry in this country.

Caspian Media LTD – The Amazon Growing Business Awards 2016

Created by Real Business 18 years ago, supported by the CBI and sponsored by Amazon, The Amazon Growing Business Awards are the UK’s most established and respected recognition of SME and entrepreneurial success. The 2016 event, held at The Brewery in London on 30th November 2016 marked a particularly successful year; with the new partnership with Amazon, the addition of new categories which helped generate exceptional press coverage, and a significant increase in the quantity and quality of submissions. The aim for 2016 was, of course, to create an event that was financially successful, but the team also strived to create an Awards that finalists, winners and sponsors were all proud to be a part of. It was important that this was not ‘just another black tie awards ceremony’. We recognised that many of the companies entering would want to use the event to further their business needs; either through PR or networking. A huge emphasis was placed on PR outreach and set out to ensure that the night itself was informal, relaxed and fun, and that it maximised the opportunities for these exciting growing businesses to interact and learn from one another. As well as recognising the success of individual businesses, the categories are designed to showcase the talents of the country as a whole and the vital role growing businesses play in our economic health. As such, the Growing Business Awards have a campaigning role – highlighting the economic importance of the UK’s SMEs.

Clarion Events – Asian Hospital Management Awards 2016

Asian Hospital Management Awards has been successful in every city it has been to in 15 years: 322 entries were received from 92 hospitals in 15 countries. Moreover, an overwhelming attendance of 600+ during the awards night in Ho Chi Minh City, Vietnam. And with Philips as major sponsor for the awards night.

AHMA was established together with Hospital Management Asia (HMA), which is also now in its 16th Year. HMA has established itself the Premier Learning Conference for Hospital Leaders in Asia Pacific.

An event is known by the company it keeps. HMA 2016 had 52 partners and sponsors. Most of them are regulars and they follow us overseas from country to country. These include: Joint Commission International, International Hospital Federation, Asian Hospital Federation, the hospital associations from Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Myanmar, Philippines, Thailand, and Vietnam, Microsoft, Austco, Philips, GE, Elsevier, and many others.

Please visit and appreciate the HMA “Golden Moments” 2016: http://bit.ly/HM16GoldenMoments

Incisive Media – CRN Channel Awards

CRN Channel Awards, better known as the Oscars of the channel, have received nothing but glowing praise for the 2016 event. Around 1,530 people convened at the Battersea Evolution Arena in London in 17 November and as ever the champagne and banter were flowing all night. The comedian and host of the night was acerbic-tongued Frankie Boyle. Marcus Bentley, aka the voice of Big Brother, assisted him as the Voice of God. The indoor fireworks at the beginning and end of the ceremony ensured the awards ceremony went with a bang, but it was just a beginning of the party full of fun, games and surprises that went on until the early hours in a true channel tradition! The awards team have gone above and beyond to make sure the judging was fair, the marketing was effective and the entertainment unforgettable. This resulted in the highest number of guests ever, amazing growth in sponsorship, and extraordinary experience for all guests.

MBI – The Broadcast Awards

The Broadcast awards have been running for 22 years celebrating the best of British TV – the awards are judged by a panel chosen by the well respected Broadcast editorial team, from within the industry.

The revenue mix is made up from entries, sponsorship and tables sales.

The Broadcast Awards has become known as the most hotly anticipated event in the television industry calendar, recognising and rewarding the UK’s most ground breaking and successful content, creators, and channels. Judged by some of the industry’s biggest names, the awards cover key genres and reward creativity, quality, and originality.

Mix Media Ltd – Mixology Awards

Mix Media Ltd is a Manchester based independent B2B publisher which delivers the monthly title Mix Interiors (www.mixinteriors.com). In 2005 we created Mixology Awards (www.mixology-awards.com). Mixology has grown to become the largest and most prestigious celebration for the UK Commercial Interior Design Community.

We deliver two awards ceremonies per year – a London event in June and a Northern event in Manchester in December. 2016 was a record year for these awards in terms of entrants, attendees, sponsorship and ticket revenue, profitability and guest feedback.

Mixology Awards are the benchmark by which publishers should aspire. Engaging, informative, emotive, appealing, sustainable – our awards not only complement but enhance our Mix Media brand whilst generating a valuable revenue stream.

An invite to Mixology Awards is one that is never passed up!

Recruitment & Employment Confederation – IRP Awards

The REC’s Institute of Recruitment Professionals Awards (IRP Awards) see the recruitment industry come together for one prestigious night to celebrate professional excellence, best practice and the inspirational work carried out by the brightest and best stars.

An IRP Award is the highest accolade an individual or company can receive in the recruitment industry and is unique in raising awareness of the positive role models whose exceptional work, and candidate and client care, sets the bar for all recruitment professionals and businesses to aspire to.

The IRP Awards are the only recruitment sector awards hosted and awarded by the REC to recognise the very best individuals and companies within our industry. Recognising achievement across all levels and different disciplines, the awards are a true reflection of the UK’s recruitment talent.

TTG Media – TTG Top 50 Travel Agencies Awards

The TTG Top 50 Travel Agencies programme and awards was an entirely new concept, launched in the autumn of 2015 and which has rapidly found itself a place in the travel industry calendar.

Born from the 64-year old, must-read B2B publication TTG (Travel Trade Gazette), the event typifies what the brand does for its community – connecting all sides of the industry at an event which celebrates the very best.

Moreover, the event, taking place in the heart of the country in Birmingham rather than in London, is the culmination of an exhaustive and innovative judging programme which sees shortlisted travel agencies visited personally by the TTG team and sponsors, and rigorously interviewed face to face.


Best Association Conference

ARMA (Association of Residential Managing Agents) – 21st ARMA Annual Conference

The ARMA Annual Conference is the residential leasehold sector’s largest annual gathering and offers an in-depth look at the latest issues affecting the sector and a detailed analysis of current technical, political and legal matters from expert industry speakers. This year’s conference was our 21st and was attended by 670 delegates in the iconic Grand Connaught Rooms.

The event is viewed by members as the ‘go to’ event of the year and key diary date. It is a unique opportunity to hear the latest issues affecting property management and an opportunity to network with peers.

This year’s conference was our most successful to date based on feedback from delegates and sponsors and it achieved all the objectives set. ARMA has built on the success of this, and previous conferences, and has enabled us to become bigger and stronger.

For such a small team of 4 people running the conference (plus AGM and members’ dinner) we continue to heighten our Association’s prestige and presence and provide strong leadership to our members in the industry.

The event was managed exclusively by the ARMA team. No external events companies or resources were commissioned to deliver the conference.

ABTA – The Travel Association – The Travel Convention

The Travel Convention in 2016 provided a unique, contemporary conference experience that marked the fruition of a repositioning exercise begun in 2007.

The 2016 event reflected and reinforced ABTA’s leading role in helping its Members to develop and maintain a sustainable business. It afforded ABTA the platform to demonstrate to its Members, Partners and wider industry that it sits at the very heart of travel, successfully addressing the issues and opportunities the travel industry faces now and in the future.

The 2016 Convention was deemed the most successful to-date, achieving high approval ratings from delegates, sponsors and media alike. This would not have been possible without dedication, application and excellence across every event discipline, from business content development and execution, event organisation, personalisation, destination experiences, outstanding entertainment, accommodation, food & beverage, marketing and communications, and much more besides.

Airport Operators Association – AOA Annual Conference 2016

The 2016 annual conference of the Airport Operators Association (AOA) and the associated dinner and awards ceremony was the organisation’s strongest and most successful to date.

Key features were: a record number of delegates, financial success, outstanding national and international media coverage and an exceptionally strong speaker line-up.

This was a prestigious event for the AOA and its members that played an important role for the Association in reinforcing its reputation as the voice of UK airports.

The presence of senior politicians testified to the AOA’s success in building a strong relationship with the key political players.

The conference won headlines around the world thanks to lively contributions from Willie Walsh, Chief Executive Officer of International Airlines Group, and Michael O’Leary, Chief Executive of Ryanair.

Budgeted income was exceeded, while costs were under budget. Early release of delegate pricing, the booking website and exhibition space all contributed to the event’s record success.

The small AOA team worked tirelessly to ensure that the event offered value and was delivered seamlessly and professionally. Their attention to detail resulted in an event that was an outstanding success by any measure.

Association of Corporate Treasurers – ACT Annual Conference

The ACT Annual Conference is the UK’s must-attend treasury event for finance professionals. In 2016 records were broken: it was our most profitable Annual Conference to-date; our largest exhibition (953m2) and most diverse speaker line-up. Throughout the three days, we welcomed over 1000 treasury professionals and 96 speakers who joined together to be educated, supported and led by the ACT.

A core team of four ensured that audience-led research, creative sponsorship and innovative marketing campaigns attracted industry leaders to speak, attend and partner with the event, whilst enhancing the attendee experience and strategically reinforcing the ACT as the leading source of treasury knowledge.

As an annual event, with 52% corporate attendees repeating their attendance in 2016, it’s continuously refreshed and improved year-on-year. Highlights included:

  • highest-ever profit increasing by 5.71%
  • no-show rate decreasing by 64%
  • international, diverse line-up of cross-sector speakers from SMEs to large corporates; including a 6.1% increase in female speakers and 40% of speakers were ACT members or students, reflecting our strong member engagement
  • exhibition increasing by 2.4%
  • breath-taking social highlight in Liverpool Anglican Cathedral
  • bespoke event app containing over 53 pages of content previously in a printed guide reducing print costs by 79.3%

College of Occupational Therapists – College of Occupational Therapists 40th Annual Conference

The College of Occupational Therapists intended the land mark 40th Annual Conference to be the largest conference to date. Through focusing on managing partnerships and stakeholder management, focussing on the Conference USP and building on relevant communications channels for the appropriate target audience, and being bold with pricing strategy, COT increased their conference attendance by 194%. By focusing on the USP, the Conference delivered a unique experience with sessions planned that could not be replicated elsewhere.

The increased number delegates and the different profile brought a new energy to the conference experience that speakers and seasoned delegates positively commented on and clearly embraced. Our initial approach to make the 40th Annual Conference the biggest ever was achieved but in reality, we also broke the mould of the conference, making it a younger, vibrant and more energetic experience where inter-generational networking was encouraged and long standing collaborations that will further the occupational therapy profession.

Royal Town Planning Institute – Young Planners’ Conference

The Young Planners Network (defined as someone in the first 10 years of their planning career) was established as an informal way for people at similar points in their career to network, learn and share experiences and support.

The Young Planners’ Conference, now in its 15th year, is a flagship event for the RTPI. We are the only organisation offering a truly national event for this audience, annually bringing together over 150 planning professionals for two days of learning, knowledge sharing and networking.

Each year all Young Planner regional committees from across all UK nations and regions are invited to bid to host and manage the conference. Belfast was chosen as the host city in 2016, it shows fantastic examples of urban regeneration and renewal, and how communities are gradually starting to integrate more. These issues are key to the work of planners, and provided a great learning opportunity for the event audience.

The King’s Fund – Digital Health and Care Congress 2016

The Digital Health and Care Congress 2016 was the sixth iteration of this event, which we have successfully run at The King’s Fund since 2010. Over the years, we’ve changed the title of the congress, along with the focus of the content to reflect the changes in the external environment and make sure that it remains relevant and attractive to our audiences. In 2016 we decided on a 2-day format, building on the success of previous years, with a traditional exhibition running over those two days, a poster display and quick-fire poster session, and a mixture of plenary and breakout sessions. We welcomed over 450 attendees and the event was a tremendous success.

Considering the vast competition in this sector, we are extremely proud of the fact that our congress continues to grow year-on-year and our successes go from strength to strength. The buzz in the building, the positive feedback from attendees and the impressive income generation all make this event the most successful and important in our schedule and it really defines The King’s Fund’s position in driving the digital health agenda forward.


Best Conference by an Events Agency

Awesome Events Ltd – Cornerstone Convergence EMEA

Cornerstone is a global leader in talent management cloud technology, with a focus on innovation and thought leadership who push these qualities once a year at ‘Cornerstone Convergence EMEA’, a focal part of their marketing strategy which prioritises in client engagement.

Awesome Events worked with Cornerstone to successfully execute Cornerstone Convergence EMEA 2015 for 700 delegates, who earned a repeat client due to the extremely well implemented, AV and design and focus on the technical and logistical factors of Cornerstones requirements.

Awesome Events faced the challenge of developing a larger and more impressive Cornerstone Convergence EMEA for 2016, and rose to that challenge with an impressive in-house AV and branding team who prioritised organisation, innovation and originality into 2016’s event. Awesome Events not only applied a flawless traffic management system for delegates but an immersive and creative experience in the form of a huge arcing LED wall designed to suck the audience into the content displayed.

To top the conference with an equally impressive after party, Awesome Events approached the brief with fearless ideas and the upmost creativity, designing a party drawing inspiration drawn from the Hindu festival of light at the award winning Bloomsbury Big Top.

Bioscientifica – ECE 2016

The European Congress of Endocrinology (ECE) is the flagship event of the European Society of Endocrinology (ESE). ECE attracts around 3,000 delegates annually and provides a global platform for the international endocrinology community to share new research and clinical advances.

Over the last 6 years, since being appointed core PCO, Bioscientifica has consistently met and exceeded client expectations of the event. ESE was on the cusp of major change in the year leading up to the 2016 event with a huge amount of strategic momentum underway.

Bioscientifica worked hard with the ESE teams to translate this strategic direction into the Congress. ECE 2016 was enhanced for both delegates and sponsors through a creatively laid out exhibition, more resource behind corporate relations, the introduction of e-posters, more creative use of social media and an enhanced mobile website.

As a result, ECE 2016 saw its highest ever number of delegates, overall delegate satisfaction remained extremely high, sponsors were pleased with the number and interaction of delegates and we achieved 155% against budgeted profit. Future plans are already underway to strategically develop the ECE event.

BrandFuel – Zeitgeist

For the last eleven years, BrandFuel has produced the Zeitgeist European Partner Forum, a conference celebrating the spirit of our times and the future of innovation. Zeitgeist welcomes an exclusive international guest list: over 300 ‘C’ level executives from over 23 countries.

Our core objective was to produce an event that improved on the high standard of previous years and to create an exciting environment for all that fuels the discussion of our future. Each year, the event takes the same overall format of: two days of conference, a technology showcase, gala dinner, activities programme. Our challenge is to innovate on previous years – and with little change to these parameters, this challenge is at the core to our approach.

Key to the successful delivery of Zeitgeist is the trust we have built over time with both The Grove and with our client. Our relationship with The Grove means we are given extensive room to disrupt the hotel – useful particularly in creating the Gala Dinner space in the walled garden: this is ostensibly a green field site, so we have to bring in all services including power, crew, catering, toilets, temporary roadways, as well as the crane to construct the polygon marquee.

Corporate Events – Heineken On & Off Trade National Sales Brief 2017

Corporate Events have been working with Heineken on their Sales and Marketing Conferences for the past 5 years. Each year Heineken look to educate, inform, inspire and motivate their employees with both their commercial and brand plans, whilst rewarding them for their hard work and dedication.

The 2017 conference was the largest one to date and the first in five years to bring both the on and off-trade sales and marketing teams together for five years. The ‘Heineken City’ theme was created to immerse employees in the Heineken brand, giving them the insight and tools they need to work to the best of their ability, all the whilst delivering the best sales brief to date.

Crown Business Communications – PSA Dealer Conventions 2017

As part of our ongoing relationship with the PSA group, Crown proactively drew up a strategic planning proposal to execute all three of the group brand’s dealer events in one venue, within a single week, with the efficiency of shared infrastructure allowing for greater investment in production, and achieving significant cost savings year on year for all three brands.

By sharing infrastructure we were able to deliver significantly higher production values for all brands, which in turn created a more positive experience, and a bold statement of reassurance from the brands towards their network partners, with 15% cost savings in 2017 over 2016.

Using a 50m wide LED screen, with nearly 500sqm of real estate, combined with unique 4D theatrical effects, we created a balance of confident impact and business messaging, stunning product reveals and immersive brand experience, that resulted in improved feedback metrics for both Citroen and DS brands, and superb metrics for Peugeot’s event.

The experience was reinforced by impactful cascade content, secure reveals of next generation production models under embargo, VR and touch screen interaction in bespoke experiential zones for each brand, and a 150 car driveaway with a social media campaign to over 50,000 followers.

Momentum UK – Future Decoded

Future Decoded 2016 was Microsoft’s biggest-ever B2B event outside the US. 18,600 delegates needed a high-energy event that put the technology of the future in their hands, showcasing products through real-life examples, not presentations on-screen. The cost-neutralised event smashed its KPIs, delivering massive year-on-year growth. It took Microsoft’s expos to a whole new level.

Wonder London – Google’s NEXT GCP 2016

Google’s NEXT 2016 is a series of interactive conferences for Google Cloud Platform (GCP), bringing together coders, developers and IT decision-makers across EMEA to share knowledge and develop ideas in an inspirational setting. The events took place in Tel Aviv, Amsterdam and London from May to October 2016.

The vision was ambitious, requiring a high level of creativity to answer specific commercial objectives. To succeed, the conference had to be immersive and interactive with enough impact to move this audience from thinking to doing, post-event.

On the day, delegates could personalise their experience by choosing the content most relevant to their needs. The agenda included 32 speakers and 13+ hours of content on a range of cloud-based topics. Delegates attended the main plenary but were then free to move between 15 separate sessions hosted in three tracks (breakouts) featuring 12 live demos.

Guests could interact with key members of the Google team and business owners (brand partners) who were all keen to showcase their products and evangelize as to how GCP had transformed their businesses.


Best Event Operations Team

Applied Market Information Ltd. (AMI) – Conference Department

Applied Market Information (AMI) is a leading organiser of conferences for the plastics industry around the world. The UK-based operations team runs a diverse range of two-day events in Europe, Asia and the Middle East.

We offer a broad portfolio of clearly focused events that deliver high quality content and exceptional networking opportunities. Our growing client base of regular attendees know that they can rely on AMI to deliver impeccably organised events.

In addition to handling the organisation and logistics of their respective events, the organisers also have responsibility for marketing campaigns as well as for sponsorship and delegate sales.

The operations team is a tight-knit group of talented and committed individuals who are not only brilliant organisers, but work hard to get to grips with the highly complex and technical global plastics industry. Being in such a supportive environment means that they can take on anything that is thrown at them, adapt to change and continue to build an amazing conference portfolio.

Ascential – Retail Week Events Team

The Retail Week events team has fast become the biggest team within Ascential (formerly EMAP) delivering 54 events per year across conferences and the Connect portfolio.

The team not only smash their event delivery but always go the extra mile to work together in different ways to ensure they are always one step ahead. Last year they completely renewed all their processes which included new project plans for each event, a master event tracker and a step by step on event processes “The Event Bible”, which is used on a daily basis to make sure process are followed at all times.

This high performing group of people are often relied on for advice on how to make an event work to its best standard. Always enthusiastic the team are committed team members. They are passionate to each other and making the events they work on a success.

They truly are the go to team…

Ascential – World Retail Congress – Operations

Our goals and targets were to transform World Retail Congress 2016 from previous years, enhancing and up-lifting the experience of all customers who attend the event. In an incredible 6 months, with a brand new operations team, the Congress outshone from previous years. Having been taken out of Europe for the first time, and secured Royal Patronage from His Highness Sheikh Mohammed Bin Rashid Al Maktoum – UAE Vice President, Prime Minister and Ruler of Dubai, the operational team faced a variety of new challenges. To overcome the challenges, the team focussed on three key areas: Innovation and Creativity? Quality, not Quantity, and Building Relationships through tendering a new supply chain of contractors. The team demonstrated clarity of purpose, direction and vision by focussing on creating true values for the delegates, sponsors, speakers and exhibitors who attended the World Retail Congress 2016. A positive, passionate, enthusiastic culture was embraced within the operations team, and played a pivotal role in achieving the most successful delivery of World Retail Congress.

BrandFuel – Operations Team

From within the core of the company, our Ops personnel team offer strategic budget advice to Client Services.  Ops are responsible for setting the rates of the company, approving budgets and coordinating the majority of internal resourcing. They ensure our teams are sufficiently trained and provide advice to enable the strategic objectives of the company to be achieved and consistent; functioning almost as an in-house advisory or consultancy service. As the backbone of the company, Ops equip the delivery teams to provide excellence in client experience.

It was commented by Investors in People, that BrandFuel are a company with ‘a great heart’. Having been awarded Silver Accreditation, our feedback remarked on how committed we are to supporting each other and working collaboratively. Through their central role, the Operations team has forged strong relationships throughout the company and are integral to the efficient running of the company.

Infopro Digital – Operations

The team run 84 conferences, 77 training courses, 31 awards ceremonies, 17 breakfast briefings, 16 round tables, 2 residential retreat style training series, 11 private lunches, 9 judging days and 9 bespoke client events. These events take place all over the globe and last year we travelled to 21 countries and 29 destinations in total.

Our team is extremely versatile running a range of events from a small training course for 10 people up to our largest awards at the Royal Albert Hall for 2000 people. Being able to switch easily between different types of event and having specialist skills across each sets our team apart from most other corporate events companies.

They’re used to the early mornings and late finishes, but still manage to do a fantastic, professional job and always with a smile. They’re highly respected within our business as they’re always willing to go the extra mile and no task is too much trouble. We have an incredible team, great team moral and are extremely proud of them and the events that they produce.

Last Word – Last Word EventsTeam

Last Word events team is a team of 10 with eight based in our London office and two in its Singapore office. The team consists of one head of operations, one senior event manager, two event managers, one senior event coordinator, four event coordinators and two event administrators. The team have varied levels of experience ranging from 15 years within the events industry with a background in hotels, DMCs and embassies, to their first ever events job. The team have all worked together between a range of 2-5 years, excluding our newest member who recently joined as an events administrator at the end of 2016. The team and the events have grown hugely from the company’s launch in 2005, from just one annual event and a team of one, to over 100 events run in 2016. The events are run globally from two-three day Congresses, half- day events to Award drinks receptions.

Procurement Leaders – Operations

The Procurement Leaders Operations team consists of five people. The team has a strong background in events having worked within luxury hotels, brand agencies, exhibitions, performing arts and corporate events. In 2016 they worked on a calendar of 30 smaller events (i.e. training, summits and breakfast briefings), 12 roundtables, 2 awards ceremonies, 2 large scale congresses, 1 VIP retreat and 5 large forums. The team directly manages all event logistics (incl. venue sourcing, supplier acquisition, contract negotiation, delegate communications) right through the successful execution of the event onsite and the delivery of the strongest customer experience pre, during and post event. The team set three goals in 2016: digitisation, customer/members experience and performance optimisation. These contributed to a 30% CAGR since 2014 for WPC and 25% since 2014 for Americas Congress.

Reed Business Information – Event Operations Team

RBI Event Operations – a professional, passionate, hard-working and commercially focussed team, who blend tactical and strategic activity to ensure that our delegates receive the best possible service before, during and after each event.

With year-on-year growth within the department and 91 international events in 2016, we understand what it is like to work under pressure, with all the demands of a big business, the unpredictability of live events and the expectation of a very high level of execution. That we consistently improve on cost saving while tracking higher year-on-year documented levels of customer satisfaction is testament to the dedication of the team, their passion for winning and their focus.

Our goal is simple – deliver the best event experience for our customers whilst enhancing our company’s brands, enabling them to deepen their customer and stakeholder relationships and be seen as the thought leaders in that area.


Best Venue Customer Service (under 500 delegates)

99 City Road Conference Centre

99 City Road Conference Centre is a 300 capacity conference centre located within the Inmarsat building on Silicon Roundabout close to the City of London. The venue was used solely for internal meetings and events for the global satellite specialists, but in 2001 the decision was taken to diversify. In 2006, an event team was assembled and ten years on 99 City Road has reached its initial target to bring in £1m of revenue and is on track to exceed this target for 2017.

The 99 City Road Team is proud of its unfaltering commitment to delivering a consistently excellent client experience. The team’s approach to customer services is clearly focused on getting things right from the outset rather than allowing issues to unfold then responding to them.

The team’s tried and tested approach of carrying out thorough groundwork and preparation, in close consultation with the client right from the booking confirmation stage, and by offering the very comprehensive the Organiser Manual, has proved to be successful.

That said, the team is flexible, willing and able to meet any issues or challenges as they arise, and happy to accommodate any unusual or bespoke requests with creativity and enthusiasm.

America Square

For 10 years we have strived remorselessly for excellence in customer service. Most importantly we have tried to build the best team in the business. We are proud of our record when it comes to staff retention. Through continuity of personnel we can offer continuity and excellence of service. Combine this with the best people attracted through the best working conditions and we believe we can truly offer industry bearing customer service. Our history of customer retention bears witness to this.

De Vere Cranage Estate

Cranage Estate’s own Mission statement is to “deliver sensational service in sensational environments delivered by Vibrant Innovative People”. We feel this encapsulates Cranage Estate in one single sentence.

One main aim is to build and maintain personal relationships with all of our customers. We listen attentively and ensure our guest history is relevant and updated for every occasion leaving nothing to chance. Nine out of Ten Heads of Departments have been a loyal colleague at Cranage Estate for over 10 years, some up-to 19 years from when we first opened our doors as a conference venue in 1998! Colleague loyalty is fundamental to the success of our business as consistency driven from the top is what ensures repeat business time after time. Our colleague turnover statistics sit at only 11% against industry average at 44%, this in itself we believe speaks volumes in a consistently high performing property.

Cranage Estate is highly successful in its’ own right and we believe that this is only achieved through our colleagues; who overall are our greatest asset and who are recognised and rewarded daily. We believe in our own positive message which is “Colleagues who feel loved, perform better customer service!”

IET London: Savoy Place

Since re-opening in December 2015 and a £30 million renovation, Savoy Place has welcomed new and returning clients who have embraced and welcomed the venue’s new and improved offer.

With accessibility and connectivity at the heart of the venue Savoy Place delivers seamless technical and digital production to the benefit and access of clients and members with ease.

As the venue continues to thrive, in its first full year Savoy Place has welcomed over 75,000 delegates at more than 2,000 events. On top of this more than £200,000 of digital upgrades and fittings have been installed throughout the venue, and there has been a surge of enquiries arriving since the venue opened.

The venue’s flexibility and vast open floor spaces has greatly improved opportunities for companies to utilise multiple rooms for their events. The new Johnson Roof Terrace has become a show-stopping finale for events, it allows companies to accessorise their ceremony and dinner with a drinks reception or photo call on the roof.

No.11 Cavendish Square

Situated in the heart of London’s West End, No.11 Cavendish Square is a Grade II listed Georgian townhouse, which perfectly maintains its original features while combining them with an exquisite contemporary design.

The venue houses 30 event spaces with several large lecture theatres, breakout rooms, board rooms and a light and airy Orangery and courtyard garden ideal for alfresco entertaining.

No.11 Cavendish Square has achieved the AIM accreditation at Gold level. This is the Meetings Industry Association’s (mia) highest accolade. It is recognised as the mark for accredited venues and service providers in the meetings, conference and events industry. AIM venues are organisations that uphold quality, professionalism and value for money.

At No.11, leadership and management practices encourage high standards of service performance, moral and ethical conduct and best practice to enhance the customer experience.

We have effective processes in place to deal with customer enquiries promptly and professionally and sufficient information is given to make an informed buying decision.

Procedures are in place to ensure that service staff are well presented, friendly, welcoming, helpful, efficient, professional and knowledgeable of the facilities and events.

We treat each client as an individual, and so our philosophy is singular service.

One Great George Street

Westminster’s One Great George Street attracts an array of diverse conference organisers and continually receives outstanding feedback. It has earned itself a reputation as an outstanding conference venue, and thus achieves a high percentage of both new and repeat business. The venue is blessed with an enviable location by the Houses of Parliament and excellent in-house Catering and AV departments which ensure convenience, flexibility and quality, yet feedback suggests the venue’s hard-earned reputation is a result of something else. Trust.  The venue’s staff longevity rate is very high as a result of its continued investment in its main asset; its people. Contented staff trust their employer and thus want to ensure that this trust isn’t unfounded by exceeding their own clients’ expectations through excellent, innovative and industry-leading customer service.

Scarman (Warwick Conferences)

Based on the University of Warwick campus, Scarman is the largest of four distraction-free training and conference venues at Warwick Conferences. Its first-class facilities include a 130-seat lecture theatre, 66 meeting spaces, 204 hotel-styled, en-suite bedrooms and 225-seat restaurant.

Warwick Conferences is continually striving to offer added value to clients. In a crowded marketplace clients are no longer just looking for a space for their events, but the delivery of an experience. Their belief is “Anything is possible” based on careful research and considerable expertise.

Guest service is something which exists at the heart of the business and this is backed up by the 74.1% customer retention rate at Scarman and 93% satisfaction feedback from Avius. Treating every event as unique and remaining open to requests to meet individual needs is essential to delivering the best service.

Scarman is frequently commended for the first-class service it provides to clients and delegates, as well as the team’s ability to calmly and quickly respond to any last minute changes to events. The dedicated team are committed to going above and beyond in the service they offer, something which is recognised and appreciated by clients.

The Royal College of Physicians (RCP)

The Royal College of Physicians (RCP) is the oldest and arguably the most prestigious English medical foundation, incorporated by Royal Charter in 1518. Since then, for nearly 500 years, the RCP has promoted the highest standards of medical practice.

The Meetings and Events department operates the commercial conference and events arm of the RCP. An award-winning, Grade-1 listed modernist building, the venue has a capacity of 10-400 people, making it ideal for hosting a wide spectrum of events. Located in central London, the venue attracts both medical and non-medical events and hosts functions ranging from large international conferences to private dinners and garden parties in its unique medicinal garden.

The reputation of the RCP as a venue of impeccable quality means it regularly hosts prestigious events such as the Paul Smith fashion show, the World Health Organisation, Macmillan Cancer, Craniofacial Society of Great Britain and Ireland (CSGBI) and the International Glaucoma Society.

Its customer service focus is closely aligned with the fundamental purpose of the RCP: setting medical standards and delivering the highest quality of patient care in the UK.


Best Venue Customer Service (over 500 delegates)

Aberdeen Exhibition and Conference Centre

Aberdeen Exhibition and Conference Centre (AECC) is the largest events venue in the north of Scotland.

The overall approach to customer service by AECC is that of going the extra mile. Our mission is to be “A first class team dedicated to world class service!” which is lived and breathed by the whole organisation.

An established venue with over 32 years’ experience and a proven track record of providing excellent customer service, 100% of clients said that the people they encountered, from sales representative and event co-ordinator, to the people they met on the day were happy to help. 90% of our business in 2016 was repeat business; with 99.6% clients saying they would return to the venue and 99.5% saying they would recommend to a colleague or friend.

In 2019 we will see big changes for our established venue as we start a new chapter, moving to new premises in the city which will double our capacities. The new venue is a state-of-the-art development for the city and a great addition to the region set to bring in £63million in economic benefit to the city over the next 10 years, welcoming customers and clients from further afield.

Business Design Centre

The Business Design Centre (BDC) has its own very individual style. Over the past 30 years the company has managed maintain the values associated with a family business, such as consideration and care, whilst being run in a professional and efficient manner. The ethos runs throughout the entire BDC staff who, from their very first induction are told to take care of their clients as if they were part of their own team. Customer service is key.

I feel our personal touch is where we really excel. We emphasize this strongly through our style of event management and it is most definitely recognised by our clients who often compliment us on the warmth and personality of our staff and the venue.

I also think the service we extended to those in crisis during the Islington flooding is a very real reflection of the company ethos of caring and uncompromising service levels to anyone we are able to offer them to.

Edinburgh International Conference Centre

The Edinburgh International Conference Centre (EICC) is a purpose-built venue which has been designed to meet the needs of conference organisers, with every space offering incredible flexibility and innovation. The EICC’s combination of exceptional facilities and the expert team of professionals gives the venue a competitive edge. The team are totally committed to delivering excellence and exceeding expectations by providing creative solutions which help our clients to achieve their objectives.

Hilton London Bankside

Opened in October 2015, Hilton London Bankside, part of the Splendid Hospitality Group, offers over 1,000 sqm of state-of-the-art event space inclusive of 11 flexible meeting suites. Our stunning Ballroom can accommodate up to 700 guests across several flexible setups, catering for weddings, gala dinners, product launches and conferences. The event space has a private entrance, 6-metre high ceiling, dramatic chandeliers, a beautiful balcony and sweeping marble staircase. We also have eight flexible meeting rooms on the London Floor for smaller gatherings and breakout spaces. Each of the rooms is furnished with state-of-the-art audio-visual equipment, including Apple Air play.

We are extremely proud of the events that we have worked on since opening, for clients such as Deloitte, PwC, the Financial Times, EE, Renault and Abellio, and the fantastic feedback we’ve received from clients has been extremely rewarding. Not only do they mention how happy they were with the how their event went but time and time again our outstanding customer service is highlighted. Through our combination of meticulous planning, staff development and training, creativity and flexibility we strive to offer the very best conference experience and results to all of our clients at Hilton London Bankside.

MEETinLEEDS

MEETinLEEDS is the conference arm of the University of Leeds. Having hosted conferences, meetings, exhibitions and seminars for over 30 years we have a wealth of experience aimed at delivering first class events every time. We have venues to suit most purposes and budgets, many of which are available year-round, from a simple day meeting to a fully-managed residential conference. Between the 13 core members of the Conference and Events Team we have a combined 162 years of service within the University. The huge variety of events we host means our day to day job is exciting and we meet lots of really interesting people. We take great pride in the work we do to support our customers and to host their events here at the University of Leeds. Our customers and our team are at the heart of what we do.

QEII Centre

For 30 years, the QEII Centre has provided a stage for game changers and innovators, hosting world-famous politicians, inventors, actors, philanthropists and royalty. No matter what the event or who the guests are, customer service is the number one priority and the driving force behind all the centre’s renovations, refurbishments and upgrades.

£12 million has been invested in improvements to meet client needs, resulting in QEII’s highest-ever occupancy levels, increasing numbers of new clients across multiple sectors, high levels of repeat business and exceptionally high levels of customer satisfaction.

Over the past year, QEII has increased customer touchpoints to create more opportunities for feedback, informing decisions on physical changes to the building, services offered and in-house processes.

QEII is committed to offering excellence in catering, having appointed a head chef with a background in 5-star hotels to create exciting new menus that go above and beyond what’s expected of a conference venue.

People are at the heart of the QEII Centre, and internally recognition is given for the contribution staff make to the business. Successes are celebrated and every team member is given the opportunity to offer input into how the business is run and make a real difference.

Stamford Bridge

For 21 years the world-class venue at Stamford Bridge has provided conference organisers with a one-stop shop of over 60 multi-functional, flexible meetings spaces under one roof. Home to Chelsea Football Club, Stamford Bridge’s history and legacy attracts a wide customer base across a range of sectors from the UK and overseas.

At Stamford Bridge, service is paramount. With a large number of venue spaces in service on both match and non-match days, the events team is expert in planning and executing events, with team members continually having to work around a busy sporting schedule, demonstrating a great level of flexibility and attention to detail when servicing clients’ needs.

The Brewery

Based in the heart of the City of London, The Brewery is a Grade II-listed building, recognised for corporate events since 1976.

2016 was the most successful year on record for The Brewery hosting 38,837 delegates for conferences and achieving 11% growth in turnover year on year.

The Brewery has a series of values: stewardship, inclusivity, integrity and transparency. These values are used to drive service standards and make all staff feel part of the historic traditions associated with The Brewery. The Brewery’s approach is to offer unrivalled, unassuming levels of service, to always be one step ahead of the client, assume the needs of the event and to listen to feedback and adapt.

The marketplace menu provides delegates with an impressive array of foods from around the world and menus are tailored to individual conference styles with new food stall menus designed to service events who want to encourage networking.

The Brewery believes it is important to provide a contribution to the local area and works with a number of charities. In 2016 staff members worked with disabled children at Downright Excellent and served food, supplied by The Brewery kitchen, at the Tower Hamlets food bank.


Best UK Conference of the Year

Business Reporter – The European Information Security Summit – TEISS 2017

TEISS 2017 – The European Information Security Summit – is produced in association with Business Reporter publications. The conference tackles the most pressing issues of cyber security and risk across all business sectors, focusing on practical approaches and lessons that can be learned from different markets. The publication produces articles throughout the year which keep awareness of the event high, and the event contributes interviews and reports to the publication throughout its production cycle.

Fully CPD-certified, TEISS runs three parallel conference tracks addressing the challenges of awareness and cultural change, data and technology management, and identity and access management. This approach – focusing on skills within the broader industry, rather than problems specific to limited vertical markets – has helped to make it the largest event of its kind in Europe. With the help of Business Reporter, it has built a community of industry expertise which resulted in being voted 22nd out of 100 in the list of top global cyber security influencers.

Haymarket – IED conference 2016

The conference gathered over 200 economic development and regeneration professionals, from the public and private sector from across the country. The 20 speaker roster included three keynote speeches from prominent figures in the industry: Jules Pipe, London Deputy Major, Sir John Peace and Sir Vince Cable.

Last Word – Portfolio Adviser Autumn Congress 2016

The simple ethos behind the Portfolio Adviser Autumn Congress, held over two days at South Lodge Hotel in West Sussex, is to encourage productive conversations between fund managers and fund buyers from the UK and Channel Islands.

The overall aim of the event is to deliver maximum value to a demanding set of sponsors and delegates during their time they spend at the Portfolio Adviser Autumn Congress. This is the aim of every conference but a few key facts underline the extent to which this event achieves that.

Because the event is focused on quality and not scale it only has space for 13 sponsors. The clamour to get on the sponsor panel is the envy of competitors, with the Congress now typically sold out a year in advance and with potential sponsors already on the waiting list for the following year.

Many of the 40 invited delegates say it is the ONLY major event they will attend in a year because it delivers genuine value.

Keeping an event that almost sells itself fresh and relevant is a key aim. Ensuring this, is driven by the in-depth research with potential attendees during the year which ensures the content is exactly tailored to the needs of the delegates and feedback to sponsors on what they want to hear and learn about.

Momentum UK – Microsoft Future Decoded

Future Decoded 2016 was Microsoft’s biggest-ever B2B event outside the US. 18,600 delegates needed a high-energy event that put the technology of the future in their hands, showcasing products through real-life examples, not presentations on-screen. The cost-neutralised event smashed its KPIs, delivering massive year-on-year growth. It took Microsoft’s expos to a whole new level.

Ascential – Retail Week Live 2016

Every March, retail’s finest gather in London for the most prestigious and important 2 days in retail, bringing together who’s who of this vibrant sector under the Retail Week brand.

Retail Week Live provides retail leaders the opportunity to celebrate successes, gain deeper knowledge, reflect on the year’s performance, and refresh and reposition for the coming fiscal. This event needed to echo and build on the brand positioning to be a progressive companion; challenging, rewarding, connecting, inspiring and advancing retail’s elite.

Like all mature products, this events require constant innovation to maintain growth. This coupled with the rise in competitor events meant 2016 was to be critical and pivotal year for Retail Week Live.

We needed to differentiate from a crowded marketplace and with the strength of the Retail Week brand we had our trump card. By positioning the event as the experiential element of the brand, we were able to improve their perception amongst the retail CEOs.

Telegraph Business Events – Business of Sport

The Business of Sport is an annual, two-day, London-based conference, which took place for the second time in 2016. The conference was devised to provide critical business information to the rapidly evolving world of professional sport and attracted an audience of more than 320 senior sporting executives. In 2016 the industry was under intense scrutiny for doping, governance and integrity. Conversely, technology and globalisation were providing new opportunities in esport, gaming, broadcasting and new methods of fan engagement.

Key sessions at the conference focused on:

  • Globalisation
  • Esports and gaming growing exponentially
  • Broadcasters competing with online and new tech platforms
  • Social networks delivering ground breaking access

Barclays, HSBC and Samsung provided the narrative around the evolving expectations of sponsors. Advocates for change, including Lord Coe, examined doping and integrity. Twitter, and Twitch explored the role of tech. Ferdinand, Dallaglio and Eddie Jones provided feedback about latest changes on and off the pitch

Uniquely, the Business of Sport represents every sector of the sporting industry at the highest level whilst retaining the exclusive feel of a boutique event. Major sponsors, sporting stars, industry commentators, broadcasters and club owners sit side by side to discuss ground breaking changes on the global sporting stage.

Telegraph Business Events – Digital Leaders

Digital Leaders is specifically tailored to meet the needs of senior business management who are implementing digital transformation to drive commercial success. This one-day conference celebrated its second year in 2016 and attracted an audience of 200 c-suite executives from medium to large scale businesses across all industry sectors. Tech entrepreneurs sat alongside FTSE 250 CEOs to demonstrate how to navigate the challenges of digital transformation, including:

  • Dynamic and agile corporate culture
  • Innovation as a key driver of growth
  • Challenges of meeting changing customer expectations
  • Customer needs as the roadmap for transformation
  • Collaborations with start-ups and tech disruptors
  • Changing role of the CMO

Digital Leaders 2016 the dynamic mix of speakers discussed practical solutions and cutting-edge strategies. Some of the world’s most well-recognised brands including Unilever, Philips and Pfizer sat alongside digital-first companies such as Just Eat, Uber and Farfetch. Sponsors including Accenture, Rackspace and Adobe delivered value to the audience by demonstrating industry best practice. Digital Catapult represented the government’s perspective.

Terrapinn Group – Aviation Festival

With over 1500 attendees, 550 VIPs and 90 sponsors and exhibitors, this is another record breaking year for us as we continue to grow and evolve with the aviation and travel technology market place.

Over the course of the show many new partnerships were established, products launched and insights shared. The keynote interviews saw CEOs from the likes of Emirates, easyJet, IAG and Jetstar Group discussing cutting edge innovation of some of the hottest industry issues to our largest audience of global airlines, airports and travel technology.

The event covered a wide ground, touching on everything from digital innovation, artificial intelligence, data and analytics, connectivity, distribution, merchandising and social strategies. These themes were complimented by interviews and presentations from over 100 senior airline representatives joining us from all over the globe.

In 2016 we took a look towards the future of the travel industry, trying to understand what market disruptions, challenges and opportunities will arise in the coming years. Not only did we hear from key industry leaders, but also we had the perspective of transport futurists and digital disruptors for ideas and inspirations that can be applied to the aviation industry. In 2017 we will take this a step further and introduce more aspects of the travel technology industry that is shaking up the airline business model.


Best Overseas Conference of the Year (under 1000 delegates)

Bench Events – Iran Hotel & Tourism Investment Conference

The Iran Hotel & Tourism Conference (IHTIC) was first conceived in July 2015 when Iran agreed a landmark nuclear deal to limit its sensitive nuclear activities for more than a decade in return for the lifting of crippling sanctions. Lifting of sanctions has provided huge investment opportunities across all of Iran’s economic sectors and Iran is seen by many as the last untapped market for the hospitality & tourism industry. Under the 2025 Tourism Vision plan, Iran is expecting to increase the number of tourism arrivals from 4.8 million to 20 million by 2025.

The main objectives of IHTIC were to stimulate a dialogue between the public and private sector, facilitate networking between developers, investors, operators and government officials and to provide an educational programme that highlighted the challenges facing the industry when entering a new market and to showcase investment opportunities.

As a launch event we would have been pleased to attract 200-250 delegates but we exceeded this with 315 participants from 22 countries. 52% of delegates were from Iran, 27% from the Middle East and 19% from Europe, 2% from Asia making it the most international hospitality conference that Iran has probably ever seen.

Criticaleye – Asia Leadership Retreat 2016

In a crowded business event marketplace, Criticaleye’s Asia Leadership Retreat 2016 offered a fresh and unique approach to attendees. Designed for senior business executives in leadership roles, many of whom have very little time so need to maximise the value they get out of events, Criticaleye’s Retreat was entirely tailored to each individual’s needs – from the content of the keynote speeches to the conversations amongst delegates. Attendees left with a feeling that the entire experience of the Retreat had been tailored around them personally and their current challenges.

A Membership Community for CEOs and their leadership teams, Criticaleye inspires leaders to succeed via the content of the Retreat around an in-depth understanding of what organisations in the region are facing – namely digital transformation and change leadership. Sponsors and speakers were selected on the basis of their contribution and value to delegates, and attendees were all leaders and academics from leading businesses and institutions.

We believe outcomes from the Criticaleye Asia Leadership Retreat 2016 will play a crucial role in shaping business strategy for organisations operating in Asia.

Infopro Digital – Asia Risk Congress

Hosted by Asia Risk and Risk (www.Risk.net), the leading publications specializing in financial risk and regulation in the Asia Pacific region, the Asia Risk Congress has grown to become the largest and most respected annual conference of its kind, bringing together over 700 senior risk management professionals. The conference makes content the priority by conducting thorough research interviews over a period of many months to ensure the agenda meets the changing information needs of our delegates. To ensure participants get the most value possible from the event, a variety of session formats and social activities are planned with great feedback from sponsors, speakers and delegates. The conference also adopts a targeted and creative marketing campaign which lead to a 47% growth in delegate revenue and 23% growth in attendance in 2016. The 2016 event also offered separately bookable pre-conference workshops which have become a new revenue stream. Through the use of technology, the conference has significantly improved its efficiency in the delegate check-in process and facilitated Q&A and live polling to encourage delegate participation in individual conference sessions. The Asia Risk team takes pride in the event and its leading position in the market and we are committed to continuing to innovate to meet the needs of Asia’s financial risk community.

Last Word – Expert Investor – Pan Euro Rome 2016

The Expert Investor Pan-European Congress, which takes place in Rome over three days, is attended by the most influential investment decision makers from across Europe.

Attendance is strictly by invitation-only. The numbers of sponsors – 16 – and delegates – 65– are carefully controlled to ensure the quality of the event is the highest achievable.

2016 was a year of change for the Expert Investor Pan-European Congress.  Last Word and all of its products underwent a complete re-brand at the beginning of 2016 to give them all a stronger, distinctive and instantly recognisable look and feel and to mark the start of a new era in the market.

The Congress was the first major event in the series to unveil the new branding. Ensuring attendees were immersed but not overwhelmed by the new branding was a delicate balance to be struck, made all the more challenging because the event was taking place in an overseas venue.

This was achieved through an imaginative use of the new branding throughout the venue as well as on all of the marketing collateral supporting the Congress. This was a significant but essential investment and it achieved its key objective of demonstrating that Last Word, Expert Investor and its events are forward-looking and constantly evolving to help their markets meet their future challenges.

Open Door Media Publishing Ltd – InvestmentEurope Pan-European Summit Lausanne 2016

The InvestmentEurope Pan-European Fund Selector Summit Lausanne 2016 took place 19-21 April at the Beau Rivage Palace, with delegates from around the region listening to speakers covering a wide spectrum of investment topics and asset classes.

Some 67 delegates from across the region gathered at the event to listen to speakers representing Aberdeen Asset Management, Amundi, Argonaut Capital Partners, BlackRock, Capital Group, Columbia Threadneedle, Eaton Vance, Invesco, Kames Capital, Lemanik Asset Management, Natixis Global Asset Management, Nordea Asset Management, Old Mutual Global Investors, Principal Global Investors, RWC Partners, Tikehau, and TokioMarine Asset Management.

It also featured a keynote by three-time European Commissioner Viviane Reding on geopolitical and technology changes.

Clarion Events – Phacilitate Leaders Forum

Phacilitate Leaders Forum is the longest standing event for cell and gene therapy executives, supporting pharma and biotech on the exciting journey to develop life changing therapies.

In 2016, the 12th Phacilitate Leaders Forum in Washington DC was set to be the biggest and best yet. However, disaster struck as Storm Jonas, the biggest US snow storm in over 100 years, buried the city in 4ft of snow, cancelling 23,000 flights the weekend our 700+ attendees were due to arrive. Despite losing half our attendees, the team worked tirelessly to deliver an event of such high quality that we generated enormous goodwill within the industry.

Fast forward to 2017 and Phacilitate moved the event to Miami, increased onsite attendance by 226% year on year and created an environment perfect for driving healthcare innovation forward. This event has had to overcome obstacles and challenges that most others have not, and to put in a performance of this magnitude following such a tough event is incredible. Without team spirit, hard work, innovation and a determined focus on collaboration Phacilitate Leaders Forum Miami 2017 would arguably never have reached the heights that it did.

ultima media ltd – Automotive Logistics Mexico 2017

Part of a global series of 11 live events serving the B2B auto logistics/supply chain industry, Automotive Logistics Mexico brings together car makers and their suppliers in a manner that drives collaboration between them and meaningful business relationships. It is organised by Ultima Media Ltd (www.ultimamedia.com), part of the Süddeutscher Verlag group, one of Germany’s leading publishing groups.

Automotive Logistics Mexico 2017 enjoyed year on year growth in profitability of 23%, delivering an overall 69% profit contribution, paid delegate revenues were up by +23% and we received outstanding attendee feedback, over 80% would recommend a colleague attend the event. It was delivered by a passionate and dedicated team who strive to deliver excellence to automotive logistics and supply chain professionals around the globe.

Wonder London – Givaudan 3 Day Leadership Conference – in partnership with Lansons – Communications and engagement consultancy

Givaudan is the world leader in fragrances and flavours, employing 10,000+ employees in 95 locations worldwide.

To align its 200 top leaders, Givaudan chose WONDER to work with PR and employee engagement agency Lansons to design and deliver a three-day leadership conference in Lisbon in November 2016. Their aim was to empower their leaders to accelerate performance, think differently and respond quicker to change.

Success relied on complete collaboration. Together with Lansons, our mission was to enable Givaudan’s executive board to fully capitalise on this crucial opportunity to engage face-to-face with the leadership team, which is ordinarily spread across the globe.

Together, we created many unique experiences. When combined in one itinerary, they signified a major shift in approaches and attitudes within the company.

This project demonstrates how two agencies with distinct areas of expertise worked in partnership with one client team to produce a stand-out, multi-faceted event. In both planning and execution, we were praised for being responsive, adaptable, for listening, challenging and advising – all to achieve the best possible outcome.


Best Overseas Conference of the Year (over 1000 delegates)

Ascential Plc – World Retail Congress

The World Retail Congress (WRC) was created in 2007 with the goal of bringing international retail leaders together to learn, debate and shape the future of the industry – a “Davos of retail”. In an incredible seven months between the 2015 and 2016 events, with a virtually brand new team, the Congress outperformed every possible metric, including 141 speakers and 1400+ attendees from 65 countries. Taking the event out of Europe for the first time, it secured Royal Patronage from His Highness Sheikh Mohammed Bin Rashid Al Maktoum – UAE Vice President, Prime Minister and Ruler of Dubai, and a select group of senior global retailers had the unprecedented honour of discussing the future of the retail industry with His Highness. The Congress delivered a week of inspiring, high-level events and content, and continues to go from strength to strength for 2017.

Bioscientifica – ESPE 2016

The European Society for Paediatric Endocrinology (ESPE) meeting 2016 was the 55th of its kind. ESPE prides itself on bringing together an international range of speakers at the cutting edge of paediatric hormone research and clinical practice. The annual ESPE meeting attracts around 4000 delegates each year from across Europe.

Key objectives for ESPE 2016, included making more content accessible online, including a totally digital poster display – a first for the sector, adding functionality to the event app, investing more resource behind corporate relations and immersing delegates in the host city’s culture more than ever before through an innovative social programme, alternative catering choices and surprise pop-up elements.

In the wake of the Paris attacks, additional security plans and interventions were put into place. Despite this uncomfortable threat, ESPE 2016 was a huge success across all measures of delegate/sponsor satisfaction and financial targets. 91% of delegates who provided feedback were either Very Satisfied or Satisfied with the programme and 96% of delegates stated that they would recommend this programme to a colleague. Sponsor revenue was at 144% against budget and overall the event surplus was at 206% against budget.

Euromoney Institutional Investor – Investing in African Mining Indaba

Investing in African Mining Indaba® is the preferred deal-making platform for mining in Africa, bringing together mining corporates who seek investment, investors who want to strike deals in the mining sector, and government ministers who engage both groups to discuss new projects in their countries. Over the past few years Mining Indaba has been evolving to better meet the changing needs of the African mining community, and launched several new initiatives to address a strategic shift.  These include event repricing, new networking programmes, and a redefined agenda.

The 2017 business strategy, supported by a broad multi-channel marketing and PR strategy effectively achieved all objectives, enabling the event to both grow and pivot to better serve the key constituents.   There were 71% more investors, 43% more mining company executives, and 16% more government representatives in attendance. New sales packages and newly created events such as the Mining Investment Battlefield Competition also helped to transform the event and set the stage for further growth into 2018.  Early post conference survey returns show a significant increase in satisfaction across all 3 groups.

Green Power – MIREC Week

The must attend annual congress for the whole energy transformation occurring in Mexico: utility scale solar power projects, wind power projects, distributed generation projects, grid expansion, grid intelligence, energy storage, cogeneration, geothermal power, electric vehicles and corporate/industrial energy use.

MIREC WEEK is THE largest marketplace and networking platform for Mexico’s clean energy sector is and will unite over 1,500 senior level attendees over 5 days from across the value chain, including project developers, investors, banks, and regulatory agencies.

ONE EVENT, pioneering the future of Mexico’s 21st Century energy system. But it’s more than that.

Content: 200 expert speakers, including former Mexican President Felipe Calderón sharing their strategies and pinpointing the next success stories in Mexican Clean Energy. Nowhere else brings you this much market insight.

Network: Over 1500 senior, industry shaping decision makers from across the clean energy industry, both domestic and international. Network and learn from the people who are defining Mexico’s energy future.

Exhibition: The world’s leading solar and wind companies have confirmed their support MIREC WEEK 2017.

With streams covering PV Solar, Wind, Grid & Storage, and Finance & Investment, as well as the brand new Commercial & Industrial Energy Summit, MIREC WEEK has the Mexican clean energy market covered…

Knect365, part of informa – AfricaCom

AfricaCom is the largest African Telecoms, Media and Technology event in the world. It takes place annually at the CTICC in Cape Town and the 19th edition in 2016 achieved record numbers of over 11,000 attendees, 350 speakers, and 350 exhibitors from across the entire digital ecosystem. Built around the theme of economic development and social empowerment through digital connectivity, AfricaCom is a business and technology incubator for the architects of Africa’s digital future.

KNect365, part of Informa – Internet of Things World

Building on the latest phenomenon over the past few years – the Internet of Things (IoT) – has not only taken the technology industry by storm but is also now transforming the way in which enterprises and consumers live, work, travel and interact KNect365 (part of Informa) delivered the worlds’ largest IoT event in 2016 growing the show to over 10,000 attendees in just 3 years!

For the 2016 edition of the show, KNect365 went bigger and better than ever before with 3 days of content; a packed out expo hall; hackathons; parties at the Levis’ Stadium; world class keynotes and even a 7-foot tall Amazon Echo! Revenue on the event greatly surpassed that of previous years and the targets initially set. The entire team worked together to not only build relationships with key partners, sponsors and speakers to ensure this years’ event realised it’s potential but also became the must-attend show for this growing and diverse space! At the same time, a key focus was to build our brand and almost 4 years since launching the initial Internet of Things World show in 2014, the series now has a global reach with spinoff events hitting all major tech hubs globally, as well as including more focused events diving into key verticals such as Smart Cities, Smart Home and Security.

Streamline Marketing Group – Global Aerospace Summit

An invitation only gathering held in Abu Dhabi in March 2016, the Global Aerospace Summit is the most significant international forum for the true decision makers making up the executive level of the global aerospace, aviation, defence and space sectors. They are the drivers of corporate, government and military strategy, and the forward thinkers shaping the future of their industries. They come together to find, and to invest in, solutions for the critical challenges impacting their businesses today.

The Summit examines how new ways of building aircraft, launch systems and satellites will impact cost and capabilities. The cross sector makeup of decision makers present makes it a fertile ground for sharing innovations in business and financing strategies that will enable the capture of greater market share. In the leading edge technology discussions these leaders will formulate a response to the impact of disruptive technologies, and identify the truly transformative applications that will revolutionise aerospace.